Fairfield Volkswagen

Service center with great advisors I have been visiting this center for the last 5 years. I always had good experience. Service advisor Cory explained all the issues with the car and th I have been visiting this center for the last 5 years. I always had good experience. Service advisor Cory explained all the issues with the car and that helped me choose immediate problems that need to be fixed. More

Always professional and helpful I changed Volkswagen service centers for my TDI because they handle my routine maintenance so fast and have good appointment times. A like their guest I changed Volkswagen service centers for my TDI because they handle my routine maintenance so fast and have good appointment times. A like their guest lobby and their Volkswagen boutique. The supervisor Stacie helped me understand the lawsuit better and I decided to keep my TDI. Fairfield Volkswagen treats me like my business matters. More

trade n day we loved dealing with steve dave !!!! he helped use get the car we wanted at a price a little more then we planed to pay but bought it any way and hel we loved dealing with steve dave !!!! he helped use get the car we wanted at a price a little more then we planed to pay but bought it any way and helped us find our way home thanks steve. More

Excellent services It's always a great experience. The team in the service department and thorough and courteous. They never make me feel like my time has been waste It's always a great experience. The team in the service department and thorough and courteous. They never make me feel like my time has been wasted More

Heater Core Replacement Service Rep very knowlegable. Service Technician trouble shot the Heater core problem right away. It took 2 1/2 week to get the part but repairs wer Service Rep very knowlegable. Service Technician trouble shot the Heater core problem right away. It took 2 1/2 week to get the part but repairs were made in a very timely manner after the parts arrived. More

Unhappy customer Josh Neeley was very helpful and friendly and tried his best to help me out with what I needed but I bought this car less then seven months ago and I' Josh Neeley was very helpful and friendly and tried his best to help me out with what I needed but I bought this car less then seven months ago and I'm having all these problems already when I bought this car Paul he talked me in to get the warranty he said it was bumper to bumper everything is covered its well worth it well he lied and I don't think it's right you tell your customers not the truth. If you help your customers they will come back and buy more cars. I spent my whole savings to buy the car and I trusted Paul that he was telling me the truth you guys might want to educate your saleman a little more so they don't keep on lying to people. I understand they want to make money but it's to right screwing people. I believe you guys need to make this right. I called there and all I needed a phone number to my warranty and I was told they wasn't allowed to talk to me that's not right either. I'm very unhappy with my services. Josh Neeley was a very nice guy and I wish him the best. More

Had oil change preformed. I recently had the oil changed in my VW Jetta. You staff was extremely professional and courteous. The car was returned after it had been washed. Your I recently had the oil changed in my VW Jetta. You staff was extremely professional and courteous. The car was returned after it had been washed. Your staff explained the safety inspection results. As for the facility's they were extremely clean and comfortable. As usual my experience at your dealership was a pleasant one. More

Excellent service every time Timely friendly considerate maintenance always makes visiting Fairfield Volkswagen a pleasant experience. I like the staff and their expert handling o Timely friendly considerate maintenance always makes visiting Fairfield Volkswagen a pleasant experience. I like the staff and their expert handling of any mechanical issues. A very nice waiting room with amenities. Fair pricing of services and quick turnaround time. More

Wait Time too long I had to pay for service. I arrived at 5:15 p.m. and it took at least 45 minutes to process me out. The service area was significantly understaffed. I had to pay for service. I arrived at 5:15 p.m. and it took at least 45 minutes to process me out. The service area was significantly understaffed. At least four people were in line and he was the only one trying to service them. He did well to control his frustration with the process. I also purchased lug nuts because I didn't want a lug nut key anymore (can't find). Between paying for service already completed and purchase lug nuts with installation; I left your facility at 6:55 p.m. Again, it should not take that long! More

Superior Service My car needed a lot of work (brakes/shocks, etc.) and I asked Chad if I could get it all done in one day. He scheduled my appointment, ordered the par My car needed a lot of work (brakes/shocks, etc.) and I asked Chad if I could get it all done in one day. He scheduled my appointment, ordered the parts, came in early and had the car ready by 3:00. I had called and added some other things (new wiper blades and body work estimate) and he had those done too. I am very pleased with the service and would highly recommend the service center and Chad. More