Fairfield Volkswagen

Excellet Service and Repair Work I took my 2005 Passat in to have Check Engine/CEL codes diagnosed. The mechanics did a good job diagnosing and repairing the issue. When I experienc I took my 2005 Passat in to have Check Engine/CEL codes diagnosed. The mechanics did a good job diagnosing and repairing the issue. When I experienced another fault the next day, I brought it back and they fixed that problem as well for no charge. Thanks. More

Excellent! I am completely satisfied with the service done this time as always have been at this dealership. Service people are very pleasant to deal with as wel I am completely satisfied with the service done this time as always have been at this dealership. Service people are very pleasant to deal with as well as they are excellent at their job. Thanks! More

Chad is very thorough! The gentlemen at the desk are always pleasant and informative. Chad is very thorough - this is the first time I have dealt with him. If I had a conv The gentlemen at the desk are always pleasant and informative. Chad is very thorough - this is the first time I have dealt with him. If I had a conversation with a VW owner about this service department, I would recommend Chad. This is the fourth time I have dealt with this service department and only one visit was smooth. That was my first oil change! My second visit was to replace two tires that I flattened while hitting a curb pulling into a parking lot. Unfortunately, they did not do, or recommend an alignment, so my fourth visit was to replace a tire that was wearing badly on one side - due to not having an alignment. This last visit would have been unnecessary and much cheaper had that been done when replacing the first two tires. I was told to "keep an eye on it". Well I did and it cost me $230. Chad said the notes in the file say it was recommended. I most certainly was not. I trust folks that know my car better and always follow their recommendation. More

Great service I'm new to the world of VW and our salesman (Paul) was amazing. He was so happy to help and answer all of our questions, he was able to direct us to w I'm new to the world of VW and our salesman (Paul) was amazing. He was so happy to help and answer all of our questions, he was able to direct us to which vehicles would be in our budget and he didn't try to get us in something over budget like every other dealership I went to was. Completely recommend this dealership! Ask for Paul! More

FINDING A NEEDLE IN A HAYSTACK I WOULD LIKE TO THANK JOHN AND THE SALES MANAGEMENT TEAM AT FAIRFIELD VW ON WHAT MY WIFE AND I THOUGHT WOULD BE A SIMPLE CAR PURCHASE. MY WIFE A I WOULD LIKE TO THANK JOHN AND THE SALES MANAGEMENT TEAM AT FAIRFIELD VW ON WHAT MY WIFE AND I THOUGHT WOULD BE A SIMPLE CAR PURCHASE. MY WIFE AND I WANTED TO PURCHASE A BEETLE CONVERTIBLE SE IN ORANGE. WE THOUGHT THAT WE COULD JUST GO BUY ONE. ONCE WE STARTED OUR ADVENTURE WE SOON FOUND OUT THAT THERE WERE HARDLY ANY BEETLE CONVERTIBLES AVAILABLE, LET ALONE AN ORANGE SE. WE STOPPED BY OR CALLED ALL OF THE VW DEALERS IN THE CINCINNATI AREA AND NO ONE GAVE US REALLY AN HOPE OF BEING ABLE TO FINE ONE OR BEING ABLE TO MAKE A SWITCH WITH ANOTHER DEALER ANYWHERE. WE MEET WITH JOHN AT FAIRFIELD VW AND HE TOLD US TO LET THEM SEE WHAT THEY COULD COME UP WITH FOR US. IN A MATTER OF A COUPLE OF DAYS THEY WERE ABLE TO MAKE A TRADE WITH ANOTHER DEALER OUT OF STATE. IT TOOK A FEW WEEKS TO GET IN AS IT WAS A TRADE DONE AT THE MANUFACTURING LEVEL AS NEITHER OF THE CARS WERE ON THE DEALERS LOTS. TRUST ME THE AS THE LOOK ON MY WIFE'S FACE WAS WORTH THE WAIT. More

Grateful and satisfied! Thank you Ryan 😊 Ryan worked with me over a period of several months. He kept me abreast to all sales and promotions. He went above and beyond. Thank you Ryan! Ryan worked with me over a period of several months. He kept me abreast to all sales and promotions. He went above and beyond. Thank you Ryan! More

Great experience Greg Webb was are salesman and he was excellent. Greg listen to us and worked a deal that we could afford. Josh in the business office worked hard t Greg Webb was are salesman and he was excellent. Greg listen to us and worked a deal that we could afford. Josh in the business office worked hard to get the extended warranty we wanted at a price we could afford. Found out the car didn't have something that was advertised on it and Ron service Manager is taking care of putting it on. I wouldn't hesitate to go back to this dealer. More

Nice Experience Informative and efficient process. Very helpful team. Glad I stopped in to look at the Jetta. Right car at the right price. Jetta is a great car. Informative and efficient process. Very helpful team. Glad I stopped in to look at the Jetta. Right car at the right price. Jetta is a great car. More

Great service as usual! Found a nail in my left rear, too close to the edge to repair. Learned from Chad that the new tire was totally covered since I bought my tires at FF Found a nail in my left rear, too close to the edge to repair. Learned from Chad that the new tire was totally covered since I bought my tires at FF VW. More

Very Positive Experience I went to the dealership to look for a vehicle for my wife. Greg Webb greeted us and was very helpful. He was not pushy or overbearing. He was know I went to the dealership to look for a vehicle for my wife. Greg Webb greeted us and was very helpful. He was not pushy or overbearing. He was knowledgeable, and answered all of our questions. When we made the decision to buy a particular vehicle, he was very professional in negotiating a fair price. More