Fairfield Volkswagen

served the purpose of changing the oil in my rabbit. Service was good. Had a coupon that expired the day before, and it wasn't honored. I've had my rabbit for 10 years now and will be needing a new car Service was good. Had a coupon that expired the day before, and it wasn't honored. I've had my rabbit for 10 years now and will be needing a new car within the next 2 years, not sure I will go with VW. It was the coupon and I still have a noise that no one can explain....Not the service I care to receive moving forward. The people are very nice, but nice only gets you so far.... More

Top Notch Service Crew Cory Knight was my service tech and he was amazing. Friendly, attentive, and very helpful employee. He explained everything in detail and had great Cory Knight was my service tech and he was amazing. Friendly, attentive, and very helpful employee. He explained everything in detail and had great suggestions and comparative prices on new tires for my car. 5 star service from him! More

Door panel repair After driving 472 miles back home from Florida, our 2012 CC developed a driver's side power window issue. Fairfield VW was very acomadating with order After driving 472 miles back home from Florida, our 2012 CC developed a driver's side power window issue. Fairfield VW was very acomadating with ordering and repairing the window regulator. Got car back from them 7 days later with a mark/puncture hole on the drivers side inner door panel. Reached out to them via e-mail with no reply. Called VW Customer Care and spoke with Poncho M about my concerns. Shortly there after I recieved a call from Stacy at Fairfield VW. We agreed on a date and time for them to look at/repair my door panel. Everythings great, I arrive there at the dealership, no Stacy and there are no loaner car left for the day. Chad in service was unaware of Stacy's appointment with me. Wast,,ed that time! Made a new appointment for the following Tuesday, loaner car was there, Stacy was there and the contractor who does plastic mending was scheduled to arrived late that morning. Next day Chad called at 8:00am, your CC is ready. Picked up car later that morning, repairs are perfect. Good job nameless contactor. More

First Lease | Amazing Experience Relaxing, comfortable and no pressure come to mind when I think about this sales journey. From meeting with the fabulous Ryan Shoemaker to the test dr Relaxing, comfortable and no pressure come to mind when I think about this sales journey. From meeting with the fabulous Ryan Shoemaker to the test drives to signing on the dotted line with "Brian" Joshua Cole. This has by far been the best car dealership presentation I have ever had. Clean, not only in the showrooms but also in the break room and the ever important restroom! Courteous, from the greeters, sales force, other department personnel, to the Business Manager. I can't give Fairfield VW 10 Stars, but they exceeded expectations at every turn! More

Oil change & gasket replacement Fairfield vw is always fair and extremely efficient. I have bought three cars there and get all my service done there. One word to describe: dependab Fairfield vw is always fair and extremely efficient. I have bought three cars there and get all my service done there. One word to describe: dependable More

They always Take Care of Me! I purchased a Routan in 2010 with an extended warranty. Everytime I go in they make sure to check with my warranty company on all of my repairs to see I purchased a Routan in 2010 with an extended warranty. Everytime I go in they make sure to check with my warranty company on all of my repairs to see how to get them covered. I always have a loaner car to ensure my daily routine is not ruined. More

TDI warrenty work Did a quick and though job getting our Passat TDI warrenty work completed and furnishing us a loaner car for the duration of the work. Did a quick and though job getting our Passat TDI warrenty work completed and furnishing us a loaner car for the duration of the work. More

Excellent service! Everyone in the Service Department is always so helpful! The issues with my Beetle were complicated and took some time to repair. However, Chad was Everyone in the Service Department is always so helpful! The issues with my Beetle were complicated and took some time to repair. However, Chad was very kind and kept me informed every step of the way. I always feel like they go out of their way to make my service experience as pleasant as possible. More

Just starting out Great CS Fantastic customer service and sales! Every person at Fairfield Volkswagen was courteous, helpful, and friendly. This was my first time leasing and it Fantastic customer service and sales! Every person at Fairfield Volkswagen was courteous, helpful, and friendly. This was my first time leasing and it was made easy by a wonderful Sales Consultant, an intelligent and helpful Business Manager, and a friendly, competent Service Consultant. I felt valued and respected. When a problem was found on my brand new VW Golf Wolfsburg a resolution and options were presented to me and my decision was accepted and supported. The service work was completed ahead of schedule and my car was delivered before the promised date. All of my needs were met or exceeded. Great Job! More

Very friendly and helpful Came in for a recall and found out I had several recalls. I had a question about another service and Cory went out of his way to get an answer. Great Came in for a recall and found out I had several recalls. I had a question about another service and Cory went out of his way to get an answer. Great service! More