Fairfield Volkswagen

One of the Best Car Buying Experiences I just wanted to take a minute to thank you all so much for your help in purchasing this 2012 Jeep! You guys were outstandingly accomodating from my I just wanted to take a minute to thank you all so much for your help in purchasing this 2012 Jeep! You guys were outstandingly accomodating from my first phonecall all the way through the closing. Thank you so much to Ron and Josh for arranging my ride from the airport and to Steve (Dave?) for a pleasant drive to the dealership! It was definitely one of the best car buying experiences I have ever had! I wish you all the best in your service to your community and I will be definitely returning for my next car purchase. More

Excellent I have been going to Fairfield VW for the past three years. Every visit has been consistently exceptional in respect to personnel interaction and ser I have been going to Fairfield VW for the past three years. Every visit has been consistently exceptional in respect to personnel interaction and services provided. Personnel are courteous, helpful and informative. All work was completed on a timely basis and no follow up issues have occurred. More

Treated Us Very Well Jake Hillard treated us very well. We knew exactly what we wanted to test drive and Jake found it on the lot and got it ready for us immediately. When Jake Hillard treated us very well. We knew exactly what we wanted to test drive and Jake found it on the lot and got it ready for us immediately. When we knew we wanted one, Jake searched the inventory and coordinated to get it fully equipped with the things we wanted added. The deal they gave us on our trade-in was more than fair and the deal was one we couldn't back away from--it was that good. More

Fri - April 6 Chad is always helpful and professional. I do not care for the central res service. I would rather talk w/ someone at the location to gauge esti Chad is always helpful and professional. I do not care for the central res service. I would rather talk w/ someone at the location to gauge estimated costs, time of service, shuttle available to Jungle Jim's, etc. The only thing the central res can do is book the appointment and the first time I did this, Fairfield VW didn't even know I was coming. On another occassion, I had an engine light coming on - it was a Saturday. The central res service continued to transfer me to VW Fairfield Service which was not picking up their phone. As such, I drove all the way to Fairfield VW to speak face to face w/ a Service rep. It turns out that the issue was not severe and the answer could've been handled via phone had I been able to speak w/ a Fairfield VW rep. Upon arrival, I was told they don't answer if busy. When I arrived a rep (not Chad) and mechanic were in the office. There were no other customers around nor a waiting queue of vehicles in the holding bay. It did not appear to be busy. Making customers continue to call and be 'transferred' to Service only to be continuously re-drected to the central res system is not good customer service. Extremely frustrating. More

Great service department I had my 07 Jetta repaired this week. Cory Knight made sure everything went smoothly. I will return as needed. Great people to deal with. I had my 07 Jetta repaired this week. Cory Knight made sure everything went smoothly. I will return as needed. Great people to deal with. More

Great Experience! This is a very classy Dealership with high quality employees. My Service Consultant, Cory Knight, does a great job of explaining the work needed at th This is a very classy Dealership with high quality employees. My Service Consultant, Cory Knight, does a great job of explaining the work needed at the time and what is needed for your car in the future. Cory is honest, hard working and a pleasure to deal with. By far, the best VW Dealership in the area. More

Service call All good. The young lady who wrote me up and the service people were excellent. I don't lik e being assigned a number of words when I am taking my tim All good. The young lady who wrote me up and the service people were excellent. I don't lik e being assigned a number of words when I am taking my time to help you More

Had an issue, but resolved quickly My son and I were going to replace the brakes on my wife's 2012 Tiguan. We could not break the lug nuts loose on the wheels even with a large breaker My son and I were going to replace the brakes on my wife's 2012 Tiguan. We could not break the lug nuts loose on the wheels even with a large breaker bar.We took my torque wrench and kept stepping it up to see how tight they actually were by turning them in the direction for tightening while set at a specific torque. My wrench maxes out at 150 ft/lbs. It immediately clicked even after stepping up to that setting. So, the lugs were significantly tighter than that. Fairfield VW was the last to touch the lugs as they rotated the tires during the last routine service. So we called them to complain and they asked us to come over immediately. We did. The young service technician (very pleasant, attentive and cooperative, BTW) took our suggestion and retrieved a 250 ft/lb torque wrench to see how tight they were. It was an electronic Snap-On type and as he put all he had into it, it registered 181 ft/lbs and didn't move the lugs. So he took it back to the service bay and on to a lift. He had to use and impact to get them loose. The wheels were not damaged, thankfully. He allowed us to insect as well. He then put the wheels back on and hand torqued them to the recommended 120 newton/meters or about 88 ft/lbs. Again, he was great and the service desk lady as well. The service tech mentioned some of his peers said lugs tighten more as you drive. This is is simply not true and one thing I do resent. This seemed to be an effort to cover their tracks. Moral of the story: do not use impact wrenches to tighten wheels or any other critical component. Especially those that can cause harm or fatal injury. If those wheels had cracked, it could have been really bad for all concerned. Aside from that, if we had a flat out somewhere, we would not have been able to change it to the spare. Take a few more minutes to hand torque the parts. More

Great people, great prices, great dealership! So I was working with dealers in NE Ohio to help me find a red VW Beetle Convertible for my wife. Most said they were looking but really they just wan So I was working with dealers in NE Ohio to help me find a red VW Beetle Convertible for my wife. Most said they were looking but really they just wanted to sell their existing inventory. Finally one dealer said he found one. I asked for pics and he sent me the link to Fairfield VW in Cincinnati. I called Fairfield and they gave me a great price right over the phone. I got an Uber driver to drop me off at Fairfield on a Friday. Fairfield had my car ready to go when I arrived. The deal was short and sweet and they accepted my personal check for the entire value of the car. They then took the time to walk me thru every aspect of the car which was great since I had never owned a VW. After the sale I had questions regarding the iPhone app capability of the radio and they stuck with me even though I had a lot of questions. I highly recommend Fairfield for your next car purchase! Great people, great prices, great dealership! More