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Fairfield Volkswagen
Fairfield, OH
1,146 Reviews
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April 27, 2018
AWESOME , GREAT -THNAKS TO JAKE H. Jake is a AWESOME young man !! I am 62 years old, bought many cars and or trucks over the years. This was the best experience had have ever had Jake is a AWESOME young man !! I am 62 years old, bought many cars and or trucks over the years. This was the best experience had have ever had buying a auto from a dealership. THANK YOU !! Jake H. Dave Wolff More
by GOOSECREEKDAVE
Verified CustomerEmployees Worked With
Man that took my money , very good also !!!!!, Jake Hillard
April 26, 2018
Reconsider your Finance department hire I had a good experience at this dealership and really enjoyed working with the employees except for the gentleman in the finance department who conven I had a good experience at this dealership and really enjoyed working with the employees except for the gentleman in the finance department who conveniently did not introduce himself to me. He tried to sell me the extended warranties and when I declined he demanded to know why I declined them. We then had a full 5-minute conversation about how I just did not want to purchase it and him continuing to badger me. We then filled out some more paperwork and he proceeded to ask me again about the warranties. He pressured me so much and made me feel so uncomfortable that I actually started crying in the office because I wanted to leave so badly and felt as though he was trying to overpower me. He also tried to extend my loan out from 63 months to 72 months several times. After I declined the second time, he told me that if I changed my mind I could come back in and pay him in cash for the warranty. I declined a THIRD time and he then asked, "do you know how many computers are in a car?" I told him "yes, I know, a lot." He then says, "no tell me the exact number... there are thirty computers and things that could go wrong." I was in disbelief at his rudeness. I am an educated person and do not need to be quizzed. I can guarantee you if I was a middle-aged man instead of a young woman, he would have treated me differently. Even my fiancé was taken aback. When we were done with the financing, I went to go move the last things from my old car to my new car and then sent my fiancé back in with the keys so I would not have to look at the guy again. This was extremely disheartening and left me feeling terrible about my purchase. It was dissapointing because all of the other salespeople were so helpful but unfortunately when I look back on to this experience, I can only think of the employee that made me so uncomfortable I literally wanted to leave the building. More
by aburko
Employees Worked With
Ron Whaley, Jared Parker Goeseke, Steve Haas
April 26, 2018
Speedy All my needs were met by Cory. The waiting area was pleasant and comfortable. Coffee was provided. It was pleasantly quiet so so could read my book All my needs were met by Cory. The waiting area was pleasant and comfortable. Coffee was provided. It was pleasantly quiet so so could read my book. More
by bsbaker
Employees Worked With
Tony Blaine, Jake Hillard, Cory Knight
April 26, 2018
Refreshing and Efficient Salesperson Ryan Shoemaker greeted us in the lot as we were looking for a VW Tiguan (pre-owned). His was friendly and professional and genuine with his techiniqu Ryan Shoemaker greeted us in the lot as we were looking for a VW Tiguan (pre-owned). His was friendly and professional and genuine with his techinique to answer and advise on a vehicle we had chosen. The entire process and ultimate final acceptance of purchase terms was extremely low-pressure and fairly resolved. Honestly, the entire process "out-the-door" was accomplished in less than 3 hours!! We were extremely pleased with the experience, and completely satisfied with Ryan and every aspect of his knowledge and expertise of the vehicle and associated purchase paperwork. More
by ghrader728
Employees Worked With
Ryan Shoemaker
April 26, 2018
Everyone was great and Jake did an awesome job! Jake was a great salesperson. He gave us the information we needed without being too pushy. It was a great overall experience. Thanks for everythin Jake was a great salesperson. He gave us the information we needed without being too pushy. It was a great overall experience. Thanks for everything! More
by TODD
Employees Worked With
Landon Haft, Jake Hillard
April 26, 2018
It was great and Ryan Shoemaker was excellent!! Ryan worked with me for 2 months searching for me a car. He was GREAT!! It was not easy to find this car it was a hard search. Thank you Ryan. Ryan worked with me for 2 months searching for me a car. He was GREAT!! It was not easy to find this car it was a hard search. Thank you Ryan. More
by MAGGIE_54_99
Employees Worked With
Ryan Shoemaker
April 26, 2018
Wonderful atmosphere First of. Chris is a fantastic salesman. Welcomes warmly and his vibe ppermeats thru the whole dealership it seems. The atmosphere within Kings Vilksw First of. Chris is a fantastic salesman. Welcomes warmly and his vibe ppermeats thru the whole dealership it seems. The atmosphere within Kings Vilkswagon is welcoming and kind of a laid back business environment. Great music in the background. All employees I talked with were enjoyable. More
by HERSCHEL169
Employees Worked With
Chris, Ryan Shoemaker
April 23, 2018
Extremely satisfying new car buying experience The team at Fairfield went above and beyond to make sure my car buying experience was awesome. I was just in for service with another car when I was a The team at Fairfield went above and beyond to make sure my car buying experience was awesome. I was just in for service with another car when I was asked if I needed help while waiting. That led to a conversation which led to me buying a new car. Every step of the process was communicated thoroughly, through car options and financing. I've only bought two new cars in my life (1998 Passat and 2007 Rabbit), but this particular experience was the most comfortable and satisfying. More
by GLASS
Employees Worked With
Landon Haft, Jonathan Petrey
April 23, 2018
Great! Very informative! Chad helped me with my needs and I formed me on new things that needed to be done with my car. Very informative and helpful! Chad helped me with my needs and I formed me on new things that needed to be done with my car. Very informative and helpful! More
by DUENNEAM
Employees Worked With
One of technicians , Chad Bernges
April 23, 2018
Awesome Experience My first service experience at Fairfield VW was fantastic. They were quick & thorough. I really appreciate the great service that Stephanie provided. My first service experience at Fairfield VW was fantastic. They were quick & thorough. I really appreciate the great service that Stephanie provided. What a great dealership & service department! More
by RACHEL19800
Employees Worked With
Stephanie Pippin, Jared Parker Goeseke
