Fairfield Volkswagen

Great Place to buy a car! I have been looking for a few weeks and thought I would try these guys. Other dealers really didn't want to work with me as I didn't feel they wanted I have been looking for a few weeks and thought I would try these guys. Other dealers really didn't want to work with me as I didn't feel they wanted my trade in. Kaitlin showed interest right away and I was in a new car that day. She cares about what you want as a customer. You could just tell she wasn't happy if you weren't. Other dealers tried to push me into something I didn't want. Her main goal was my satisfaction. I would recommend her and this dealership to anyone! More

Salesman nice, but wait time for finance ridiculous Our salesman Ryan Shoemaker could not have been nicer and more knowledgeable. The car was great. However, we had all our items in before we got ther Our salesman Ryan Shoemaker could not have been nicer and more knowledgeable. The car was great. However, we had all our items in before we got there to pick up the car and got an email saying our visit would be quick because of this. However when we got there, taking the car for a test drive, talking to the sales person,e tc went quickly but once he called over to finance we were told they would be with us in a few minutes. It was over 21/2 hours until we talked to the finance guy to sign papers and then they tried to talk us into buying other things on top of the car purchase. We got their at 4:30 and did not get home until after 9:00 due to waiting on finance people. More

Awesome Dealership Service Center Everyone went out of their way to make my visit pleasurable Cory explained everything step by step so that everyone was on the same page Everyone went out of their way to make my visit pleasurable Cory explained everything step by step so that everyone was on the same page More

Great service experience. Called for Service Mgr. since I had no luck scheduling on your website or by phone. Actually I found out from Stacey thquicklye phones were not workin Called for Service Mgr. since I had no luck scheduling on your website or by phone. Actually I found out from Stacey thquicklye phones were not working well due to some call center problems. She understood my situation and got me the service appointment I needed in 2 hours. When I arrived Stephanie knew why I was there and took care of things quickly. Excellent Service and People. Bruce Bursten & Joyce Bursten 2015 Golf TDI More

Tdi recall and warranty work This place is top notch they had me in and out on the first set me up with a loaner car for almost 2 weeks no questions asked and called as soon as my This place is top notch they had me in and out on the first set me up with a loaner car for almost 2 weeks no questions asked and called as soon as my car was done the work they did was excellent left the car cleaner and nicer than when I dropped it will definitely be back again More

Friendly and efficient Very professional. No wait time, did the work earlier than planned, and called us when car was ready. The place looked clean and everything seems well Very professional. No wait time, did the work earlier than planned, and called us when car was ready. The place looked clean and everything seems well organized. More

Should have trusted my first instinct. Despite all of the negative reviews on yelp about the service department, I called and scheduled an appointment about a week and a half ahead of time Despite all of the negative reviews on yelp about the service department, I called and scheduled an appointment about a week and a half ahead of time for 06/15/2018. I made sure to repeat myself several times to the gentleman that I spoke with letting him know that I would need a "rental vehicle" while mine is in for warranty work. 06/13/18, I received a phone call telling me that they are "too busy" and would not be able to look at my vehicle on Friday. I asked how long they were talking and they stated that they would need my car for a week or so. I said so if I drop it off are you going to provide me a vehicle for a week or so? He then states that all rentals are currently loaned out and that they had walk in appointments that they took in front of the one I scheduled over a week ago. Needless to say I am going to take my vehicle elsewhere. As a first time Volkswagen owner, I have never had this kind of issue with a Chevy dealership. EVER. He didn't apologize, he didn't try to make it right, just said "ok". Very disappointed in the service, or lack there of. Update 07/09/2018: The general manager Tony, sent me a message on 6/22/18 asking me to call him. I called and left a message, he returned my message 2 days later. I explained to him what happened and he apologized and asked me to bring the vehicle in the following Monday 07/02/18 and that he would have them look at the vehicle. I dropped the vehicle off at 9:45am. The service writer informed me that there was no rental cars available so they would call enterprise. I informed her I had to go back to work. I waited until 10:45am for enterprise to show up. They pick me up and I then sit at enterprises waiting room while they helped 4 more people in front of me. Once it was my turn I am told I need $50 on a credit card. Well unfortunately for me, I had given my son my credit card that day for gas and no one told me I would need to do this. I called Tony, at this point irate, and told him to send someone back to get me and I would take my car. He states they would get me into a rental car. At 11:45 I finally was in a rental car. Thursday 07/05/18 comes around and I still have not heard anything so I call. They can’t “duplicate” the problem for the vibration in the steering wheel and the seat belt light is a “known problem and I should just plug my seat belt in” seeing how this vehicle is a 2017 I should NOT have to do that?! I asked if my oil had been changed and she stated it had already been done. Told her I would be by the following day and if needed I could duplicate the vibration. After further consideration I decided I just wanted my car back. This whole experience was a disaster. I went Friday morning about 9:45am to pick up my vehicle. When I arrived, my car was backed into a parking space. However, she sent another guy back to get my keys and within 5 mins my car was on another “test drive”? Seems to me the oil wasn’t changed. She asked if I could wait. Informed her no, I had to get to work and they already cost me 2 hours of work Monday. She states they will bring the car to me. I told her I need to leave my work no later than 5pm. She wrote down to have car at my office at 5pm. I stated, no, I need to LEAVE at 5. It needs to be there no later than 4:45. At approximately 4:15 she calls for payment for my oil change. I informed her I was swamped at work, asked if my car was on the way, she stated it was and told her I would call when I left work. My car showed up at 5:10pm. Again, needed to leave by 5! At 5:15 she calls again. I informed her I JUST got my car and literally just walked out of my office. I paid for my oil change. You would think with all the nonsense this dealership put me through, the amount of time I lost at work making money, and everything else they would at least offer an oil change. Nope, instead I get called not once but twice for the payment. Gave them a second chance and again was let down. More

Timely and excellent Took my new GTI in for a minor repair and was taken care of to the highest degree. The staff was kind and courteous throughout the process. Fairfiel Took my new GTI in for a minor repair and was taken care of to the highest degree. The staff was kind and courteous throughout the process. Fairfield Volkswagen has earned a new customer. Thank you! More

New care purchase I came in to Fairfield Volkswagen to look into a new vehicle. After meeting with a salesman (Jonathon Petrey), we decided the car I was looking for w I came in to Fairfield Volkswagen to look into a new vehicle. After meeting with a salesman (Jonathon Petrey), we decided the car I was looking for was a new GTI. We searched the lot, test drove and found my car. Throughout the process I felt as if the staff was working for me. Never any pressure, just excellent customer service! Thank you Fairfield Voltwagen. *Last month we purchased a new Beetle Dune. Fairfield Volkswagen made us a Voltswagen family! More

Great car at a great price I would definitely recommend this dealership. I bought a used car. Their selection was amazing and the prices were completely fair. I did not feel I would definitely recommend this dealership. I bought a used car. Their selection was amazing and the prices were completely fair. I did not feel pressured and did not need to haggle over the price. I would go back. More