Fairfield Volkswagen

Tires Overall great service experience. Well taken care of by Stephanie P. She kept me informed and was very pleasant to work with. The only real complain Overall great service experience. Well taken care of by Stephanie P. She kept me informed and was very pleasant to work with. The only real complaint I have is that the air pressure in all 4 new tires were 10-11lbs over filled. I had to reduce the pressure when I got home. Other issue was that I hoped to have both vehicle recalls taken care of with one trip. I scheduled this service appointment a week in advance as was not notified they did not have the parts to complete the air bag recall. I was reminded of the appointment several times leading up to it however. That would have been a good time to let me know and give me the option to reschedule. Now I’ll have to return when it is available. More

Good support 100000 mile service for my VW TDI. sat in their waiting room for service for about 2 hours. Good WiFi in the rrom while waiting. Cory Knight helped 100000 mile service for my VW TDI. sat in their waiting room for service for about 2 hours. Good WiFi in the rrom while waiting. Cory Knight helped with the service and he also setup a warranty work which was need for next week. More

They are very efficient So far so good as far as their service dept goes. This was the first trip there , i would recommend them, although for routine oil changes, their pric So far so good as far as their service dept goes. This was the first trip there , i would recommend them, although for routine oil changes, their pricing is too high More

Outstanding Service Department!!! To Whom it may concern, I have owned several vehicles throughout my life and my experience with Volkswagen is by far the best in every sense. Core To Whom it may concern, I have owned several vehicles throughout my life and my experience with Volkswagen is by far the best in every sense. Corey the Service Writer, whom I've been dealing with, has exceeded all my expectations, along with my imagination. I have never had a more pleasant experience than what he and his team have provided, they are the epitome of excellence in every aspect including first in class customer service! I will never buy another make of vehicle, only Volkswagen from here on out, as buying a Volkswagen is one of the best decisions I have every made. Respectfully, Shaun Gilb More

Revisiting an issue The dealership did a fantastic job with revisiting a repair (that recurred as an issue). They took my car in for repair, and provided a loaner car. A The dealership did a fantastic job with revisiting a repair (that recurred as an issue). They took my car in for repair, and provided a loaner car. All went well with the repair! More

Good Experience A very knowledgeable staff and very clean facilities, all employees have a very professional appearance. My wife made the service appointment and we w A very knowledgeable staff and very clean facilities, all employees have a very professional appearance. My wife made the service appointment and we were able to get a time that worked good for our schedule. More

Great!!! Thanks guys! Very educational and helpful first visit. Very pleased with the time i got to spend with each member of the team and all I learned. Thanks guys! Very educational and helpful first visit. Very pleased with the time i got to spend with each member of the team and all I learned. More

Support during service/repair The service from the the representative to the technician to the loaner vehicle. The communication was up to date and spot on. All of my concerns were The service from the the representative to the technician to the loaner vehicle. The communication was up to date and spot on. All of my concerns were addressed promptly! More

Great Place To Buy! I've bought three cars from Fairfield Volkswagen and I would highly recommend them. The battery went out in the car shortly after I bought it and eve I've bought three cars from Fairfield Volkswagen and I would highly recommend them. The battery went out in the car shortly after I bought it and eve though I bought it "as is", they stood behind their product and replaced the battery with no problem. It's good to see a company that will do that. More

Stephanie Pippin is amazing Stephanie pippin eye for detail is unmatched. She's in total control of the office and does her work efficient and on time. She noticed I was having a Stephanie pippin eye for detail is unmatched. She's in total control of the office and does her work efficient and on time. She noticed I was having a crunching noise when I turned my car on and refereed me to my extended warranty. I didn't even know that I had the warranty when I purchased the car. She's absolutely the best and I will never take my vehicle to service anywhere else, only the fairfield location More