Fairfield Volkswagen

Great Service! The Service Department is always so helpful and super friendly! They never make me feel like I’m asking a stupid question! They are all very knowled The Service Department is always so helpful and super friendly! They never make me feel like I’m asking a stupid question! They are all very knowledgeable! More

Body work Joe Marpert was informative, friendly, and knowledgeable, and he made my experience pleasurable. I was bummed to have to get work done on my new car, Joe Marpert was informative, friendly, and knowledgeable, and he made my experience pleasurable. I was bummed to have to get work done on my new car, and he eased my pain. More

TDI Modification/Repair After just 900 miles following part-2 of the modification for my 2015 Jetta TDI, the "AdBlu" warning appeared. They were able to quickly schedule a s After just 900 miles following part-2 of the modification for my 2015 Jetta TDI, the "AdBlu" warning appeared. They were able to quickly schedule a service appointment and provide a loaner vehicle while troubleshooting and making the necessary repairs. There was a leak in the DEF line and another associated problem. While not necessarily a result of the modification, the work was performed as part of the extended warranty as provided by VW with the TDI "fix" and the vehicle is now good as new. I was frequently advised of the status of the parts ordered and repair actions, and was provided an explanation of all service provided upon return. Their knowledge of the issue and communication throughout the event was outstanding. More

No appointment necessary! Monday I called to schedule an appointment to have the tire pressure in all my tires checked due to an alert signal on the dashboard of my 2017 Tiguan Monday I called to schedule an appointment to have the tire pressure in all my tires checked due to an alert signal on the dashboard of my 2017 Tiguan. The service agent said no appointment would be necessary for that type of maintenance. I stopped by, the tires were all filled to the proper level and two other suggestions were presented, both of which I opted to have done. I was in at about 8:45 a.m.and done by about 9:45 a.m. More

TDI modifications I had my massage in for the TDI modification and as usual everything went very smooth. Another great experience! The communication with the service d I had my massage in for the TDI modification and as usual everything went very smooth. Another great experience! The communication with the service department is excellent and my service rep was actually in training, Liz D. did a wonderful job More

Happy and exciting experience I am really happy in dealing with this dealership as general. I can see, they are very honest and helpful. Ryan Shomaker is very good guy. He helped m I am really happy in dealing with this dealership as general. I can see, they are very honest and helpful. Ryan Shomaker is very good guy. He helped me a lot and he was very patient with me. Specially i am new experience on car field. I appreciated his help. Actually I recommended this dealership and Ryan for my colleagues here at UC. More

Excellent Very courteous and service oriented. The people I worked with in service remind me of when I purchased the vehicle. Attention to detail, know their pr Very courteous and service oriented. The people I worked with in service remind me of when I purchased the vehicle. Attention to detail, know their products and want me to be happy with Volkswagen, and I am. This is my first Volswagen experience and as it stands right now when I need anot vehicle I’ll be back. More

Very nice car buying experience Time to buy a new car so... started the process by going to a few dealerships.. Absolutely felt like I was interfering in a boy's club at 4 dealership Time to buy a new car so... started the process by going to a few dealerships.. Absolutely felt like I was interfering in a boy's club at 4 dealerships. Fairfield Volkswagon was a totally different experience. From the moment I came in, I was treated with respect by the salesman, Greg Webb. He listened to my needs, answered my questions, and I feel he made me the best deal I could ask for, with help from his manager Josh. The car that I wanted was located at an out of state dealer, and was brought to Fairfield within 48 hours .! I highly recommend this dealer. More

Great work! Stephanie and Brett did awesome work on getting me back on the road in a quick and timely manor! Awesome job FFVW my GTI has never been better! Stephanie and Brett did awesome work on getting me back on the road in a quick and timely manor! Awesome job FFVW my GTI has never been better! More

Warranty replacement tire I was hesitant on bringing my car back, because of past experience I had with the service manager not being honest about a recall being done. I can s I was hesitant on bringing my car back, because of past experience I had with the service manager not being honest about a recall being done. I can say after picking my car up yesterday, I will be back. Stephanie is great, Fong Jaing was great, and pleasant to talk to. Explained a warranty I could obtain for tire/rims, . More