Fairfield Volkswagen

30k Maintenance The staff at Fairfield VW is fast, friendly, professional and knowledgeable. I have purchased several cars there and have my service done there as wel The staff at Fairfield VW is fast, friendly, professional and knowledgeable. I have purchased several cars there and have my service done there as well. I highly recommend them! More

Service Department The issues we experienced with our vehicle is currently being fixed. Thank you for addressing the issue we us in a timely manner, we appreciate it. The issues we experienced with our vehicle is currently being fixed. Thank you for addressing the issue we us in a timely manner, we appreciate it. More

Finally a honest car dealership Because I went there without calling first and the vehicle was actually there on their lot just as advertised finally an honest dealership thank you Because I went there without calling first and the vehicle was actually there on their lot just as advertised finally an honest dealership thank you and the people were very very nice and courteous also . Unlike some of the other dealerships that I have went to and they were very dishonest I’ll never go to those dealerships again but I would always go back to the Volkswagen dealership More

My car's problem was fixed in a timely manner. Everyone was very professional and courteous. My car was fixed quickly and to my satisfaction. One of the techs drove my car home to make sure it wa Everyone was very professional and courteous. My car was fixed quickly and to my satisfaction. One of the techs drove my car home to make sure it was working properly. This was going the extra mile as far as I was concerned! More

AWESOME!!!!!!!!! From the very first phone call yesterday to the very end of the day Greg Webb was so friendly and knowledgable. I live a good piece away from the de From the very first phone call yesterday to the very end of the day Greg Webb was so friendly and knowledgable. I live a good piece away from the dealer, so there was going to be some driving involved. He was very kind and considerate and he worked with me. I told him the estimated time my husband and I would arrive and he assured me that the CPO '15 Tiguan RLine, would be pulled up and ready to go when I arrived. She was sitting there just as promised. And was every bit as adorable as I had hoped. He took my husband and I on a test drive not too far from the dealer, but not in heavy traffic which really helped me get a feel for the car without worrying about congestion or anything that might make one nervous when driving in an area you're not familiar with. The whole test drive we talked about what I was looking for in the vehicle and he was able to assure me that those specific things were covered. By the time we arrived back to the dealership I was sold. I knew she was the one. He made the negotiation process very comfortable and no pressure at all. He & Ron worked with us and we arrived at a place we were all happy. In fact, that all ran so smoothly, we finished up pretty quick. They were busy that day, as any dealer would like to be, so there were a couple people ahead of us for financing. My husband and I were fine with waiting, but they so kindly gave us a rental car to go grab a bite to eat so that we wouldn't be too late getting dinner. Just soooo thoughtful!! Greg also took the time to show us around the service department and explained the process of bringing my car for any attention she may need in the future. Greg also took the time to sync my phone to Bluetooth and we were able to get the Sirius service up and running. He explained so much and answered all the questions I had. He also told me to let him know if I have any questions later. I really had the sense that they are all about customer service. When we made it into financing, Parker worked with me, helping me to see some coverage you just can't do without and still kept me close to my payment and term of loan. Well worth the piece of mind. The dealer was closed well over an 1 1/2 and Greg stayed to wave us goodbye. Sooooo nice!!!!! He also followed up with me today just to make sure I was happy with my purchase. I would highly highly recommend Fairfield VW... ask for Greg Webb. I left with piece of mind and assured that they really do care about Volks (people in German) Now I'm the proud owner of "Lucy" My first VW EVER! More

Low pressure, GREAT experience! I saw an ad on TV for a lease on the VW that I wanted and didn't think I could afford. I stopped in and Jonathan Petrey was the BEST! I did all the I saw an ad on TV for a lease on the VW that I wanted and didn't think I could afford. I stopped in and Jonathan Petrey was the BEST! I did all the research, pricing and planning only bringing in my husband at the last moment. I never shop for cars alone, but this was, by far, the best experience I have ever had. Not only did Jonathan get me into my Tiguan, but I was able to upgrade the model. Highly recommend them! More

Ram 1500 We were car shopping and had no plans to stop at Fairfield Volkswagen. We saw the Ram in the lot and stopped by. Ryan Shoemaker gave us a minute th We were car shopping and had no plans to stop at Fairfield Volkswagen. We saw the Ram in the lot and stopped by. Ryan Shoemaker gave us a minute then walked over to help us. Within a short period of time, we felt comfortable and took the car for a drive. Ryan spent time reviewing all the information about the truck (features, CarFax, cost comparison of similar trucks). We discussed price and after discussion with the manager was willing to take a few hundred dollars off the cost. I enjoyed working with the Finance Director. We had a good conversation about the truck, options and non-related discussions (family). It was a pleasant experience. More

Great Sales Staff The gentlemen who serviced me was very attentive and friendly. They made the experience less stressful. I am loving my car and would recommend this de The gentlemen who serviced me was very attentive and friendly. They made the experience less stressful. I am loving my car and would recommend this dealership to anyone who is looking to purchase a used vehicle. More

50K mile service Cory is friendly, informative, and always easy to work with. I brought my car in for a regular maintenance but also had a concern with my driver seat Cory is friendly, informative, and always easy to work with. I brought my car in for a regular maintenance but also had a concern with my driver seat being torn and he pointed me in the right direction to see if the dealership could assist with paying for a replacement seat. I have been a faithful customer of Fairfield VW and will continue to be. I am always impressed by the exceptional care and service I receive here. More