Fairfield Volkswagen

Great staff! I was getting my seat repaired and Liz was very helpful. I had a nice loaner car for my use which helped me out a great deal. Because I had prior issu I was getting my seat repaired and Liz was very helpful. I had a nice loaner car for my use which helped me out a great deal. Because I had prior issues with my seat and my car is not that old, the issue was escalated to Volkswagen Care and the dealership paid for 75% of the repair cost. I am a forever member of the Volkswagen family and will always go to Fairfield Volkswagen for purchases and service needs. More

Service visit Excellent service, they checked my vehicle issues and repaired quickly. I feel like they did what was needed and didn’t add unnecessary parts or labor Excellent service, they checked my vehicle issues and repaired quickly. I feel like they did what was needed and didn’t add unnecessary parts or labor. Really happy. Thanks! More

Stacy and Liz are the BEST we didn't have a lot of money and the repair cost a lot and Stacy and Liz but either way and did everything they could to help us and to minimize the we didn't have a lot of money and the repair cost a lot and Stacy and Liz but either way and did everything they could to help us and to minimize the cost you couldn't ask for two better people to help you. More

TDI recall Everything went smoothly and I got a nice loaner car to use. I also had a clicking noise that was behind the glove compartment. That was diagnosed and Everything went smoothly and I got a nice loaner car to use. I also had a clicking noise that was behind the glove compartment. That was diagnosed and a new blower motor was installed quickly. Stephanie was great to work with. She kept me informed and was extremely nice. More

Helpful and easy to work with Paul was responsive and cooperative. 3 of 4 seatbelts don't work properly - they don't retract or tension on sudden stop - and that should be part of Paul was responsive and cooperative. 3 of 4 seatbelts don't work properly - they don't retract or tension on sudden stop - and that should be part of the car maintenance checklist. Lesson learned for me, but who tests drives a car then checks the passenger seatbelts? More

Great service They were wonderful. Took my car in to find out what was causing a misfire. They had my car fixed in no time. Friendly staff, I would recommend They were wonderful. Took my car in to find out what was causing a misfire. They had my car fixed in no time. Friendly staff, I would recommend using Fairfield Volkswagen. More

Steve was easy to deal with and experience went well. The only issue I had was that when I looked at the car and checked the trunk there were 4 rubber floor mats in the trunk. When I went back to pick up The only issue I had was that when I looked at the car and checked the trunk there were 4 rubber floor mats in the trunk. When I went back to pick up car my daughter drove it home and I then noticed that there were only 2 small floor mats in the front and none in the back. I text Steve he states that the ma5s were not for that car they were for a golf. I feel that when I looked at the car it HAD a full set of mats and I should have GOTTEN a full set of mats. It was a little disappointing that what was with car when shown did not come with car upon picking up. Maybe they shouldn't put items in cars that they will later take away from the purchaser!! More

Pressure free experience I recently purchased a 2015 VW Passat Sport TSI. I am very happy with my purchase experience and the immediate service that was done after they found I recently purchased a 2015 VW Passat Sport TSI. I am very happy with my purchase experience and the immediate service that was done after they found that the car needed new brake rotors and pads. However, it would’ve been nice had this been taken care of during their maintenance inspection of the car prior to being sold. Nevertheless, once I reported the problem they took care of it, along with doing a full wheel alignment and tire balancing. I found it easy to do business with Paul and Ron as well as the nice young lady at the service dept. The only thing I have to get back with them about is that I don’t think the front floor mats actually go to this car because they don’t snap into the floor area properly. More

A knowledgeable, low-pressure dealership They did everything that I asked of them. They traded another dealer for the car I showed them, negotiated via e-mail, gave me the deal I wanted, and They did everything that I asked of them. They traded another dealer for the car I showed them, negotiated via e-mail, gave me the deal I wanted, and continually kept me informed along the way. I'd also like to point out that I visited a total of five (5) VW dealerships along the way. Fairfield was by far my favorite. They started with a reasonable price for my trade-in, did not hassle me to pay for extra warranties, and at no point did I feel pressured/uncomfortable. If you go there, ask for Scott Sargent. More

2018 GTI I liked working with Bob and Josh. They helped explain the differences in trim levels and make the decision deciding between trim levels and options I liked working with Bob and Josh. They helped explain the differences in trim levels and make the decision deciding between trim levels and options what the cost and features were. They didn't have the car equipped in color I wanted but they got one from another dealership without any signs of it being more work, etc. For a transaction to be successful needs to be beneficial for both parties and I feel that my purchase was fair and both sides benefited. Good team to work with, this is my 2nd new car purchase from this dealership and both times were good. This time was even more pleasant than the previous. Thanks Josh and Bob More