Fairfield Volkswagen

Salesman good - Finance a little disappointed We had a scheduled meeting to look at the car we ultimately purchased. The car was ready and once we noticed a problem with the rear window of conver We had a scheduled meeting to look at the car we ultimately purchased. The car was ready and once we noticed a problem with the rear window of convertible top they were willing to negotiate a lower price. However, even through we were pre-approved for financing it took over an hour to get the paperwork ready, which we did not anticipate. Additionally, I had to make a return trip from Indianapolis to Fairfield, because the form I originally signed were not the correct forms. Overall we are satisfied with the service and the car, but would have preferred a more streamlined process and not to have to return to complete paperwork. More

Replacing My 2016 Passat I was rear-ended by another vehicle and under the gun to get a replacement vehicle for my total loss 2016 Passat. I arrived Saturday am and was out t I was rear-ended by another vehicle and under the gun to get a replacement vehicle for my total loss 2016 Passat. I arrived Saturday am and was out the door with a 2016 Passat by early afternoon. This was my second opportunity to work with Paul. I couldn't ask to be treated better. More

2018 Tiguan Landon is excellent. He gives the good deal up front with no haggling. Great, great selection Very clean dealership. Location is convenient and eas Landon is excellent. He gives the good deal up front with no haggling. Great, great selection Very clean dealership. Location is convenient and easy to get to More

Service appointment Came in for an oil change. Appointment was at 1130. Didn’t start until 1230. Was there way too long it should not take 3 hours. Also to find that my a Came in for an oil change. Appointment was at 1130. Didn’t start until 1230. Was there way too long it should not take 3 hours. Also to find that my add blue area needs work due to lean which wasn’t there until after the first oil change I received hear. After that is fixed will be talking my golf elsewhere. More

Easy and Comfortable Steve Haas made my experience a breeze. He was able to communicate with me by email, which made it convenient for me due to my work schedule. I drove Steve Haas made my experience a breeze. He was able to communicate with me by email, which made it convenient for me due to my work schedule. I drove from 3 hours away to purchase my new vehicle, so Steve made sure most of my paperwork was ready to go for me so that I didn’t have to be at the dealership longer than necessary. There was no haggling or hassle, Steve got me the exact vehicle I wanted and at the price I wanted it. David Parker (who went over my paperwork with me), also made the experience comfortable because he actually explained what I was signing and wasn’t pushy on selling extra products. They were both very helpful and professional and I am a very satisfied buyer :) More

Landen is your guy I walked into this dealership and Landen was the sales person that I dealt with. I.have bought a lot of cars and this is the first time I didn’t feel I walked into this dealership and Landen was the sales person that I dealt with. I.have bought a lot of cars and this is the first time I didn’t feel pushed to buy a car. He took his time to explain things I didn’t know and answer questions. He also didn’t down talk Me because I was a woman. Definitely the sales guy you want to work with. More

Prompt service, fair price, great customer service. I've been multiple times for service and other minor things to be done on my vehicle. The title mostly speaks for itself. They don't yank your chain a I've been multiple times for service and other minor things to be done on my vehicle. The title mostly speaks for itself. They don't yank your chain and lie to you like some other service centers do regarding things you need. They're upfront and provide a great multi point inspection every time you're there. More

New car Check-up. Robert Morrast was very professional and helped me fix a radio problem before my car was sent to the back service area. The service was quick. Robert Morrast was very professional and helped me fix a radio problem before my car was sent to the back service area. The service was quick. More

Thanks so much Thank you for your time on my Jetta. I'll have several other things done. This was my son's car. He's a junior. He recommended me to you. See you soon Thank you for your time on my Jetta. I'll have several other things done. This was my son's car. He's a junior. He recommended me to you. See you soon! Doug Walsh More

No Fuss I had a great experience at Fairfield VW. I never felt pressured to buy a car. The staff made me feel comfortable and provided the information I neede I had a great experience at Fairfield VW. I never felt pressured to buy a car. The staff made me feel comfortable and provided the information I needed to make a decision. No complaints from me about anything. More