Fairfield Volkswagen

Couldn’t Be Happier! My recent buying experience is how all car sales should go! My salesman, Ryan Shoemaker, was extremely cooperative and easy to work with. He was kin My recent buying experience is how all car sales should go! My salesman, Ryan Shoemaker, was extremely cooperative and easy to work with. He was kind enough to negotiate and give me his best price via email. As a result we we able to accomplish most paperwork before I even showed up at the dealership. I took a nice test drive with Ryan, signed some papers, gave them a check and was done! And I couldn’t be happier with my new GTI and the whole experience. My first VW and I highly recommend Ryan and Fairfield VW! More

Great service! Professional, competent service and care. Well done Stephanie! I"m only back because a previous stop in without an appointment was handled with abso Professional, competent service and care. Well done Stephanie! I"m only back because a previous stop in without an appointment was handled with absolute perfection. More

Brake Work Great service - very accomodating to my time & budget needs. I had to split the service into 2 - front brakes and rear brakes. Both visits were exc Great service - very accomodating to my time & budget needs. I had to split the service into 2 - front brakes and rear brakes. Both visits were excellent on time & service More

Black Friday Shopping Just look for the big VW on route 4. Nice location and lot. Clean service area and great waiting area with drinks and snacks. Check it out. Just look for the big VW on route 4. Nice location and lot. Clean service area and great waiting area with drinks and snacks. Check it out. More

Very Excellent Dealership and great people! Great people and they go out of there way to take care of any issues u are having. Highly recommend this dealership! 5 Stars for sure! Stephanie Pip Great people and they go out of there way to take care of any issues u are having. Highly recommend this dealership! 5 Stars for sure! Stephanie Pippin is a great person and very valuable asset to the Volkswagen dealership. Very Very good at what she does!!!!!!!!!!!! More

Rating VW Fairfield Friendly service, professional, and let me know prices and exactly what was going on with my vehicle and key. I didn’t agree with me paying for the ke Friendly service, professional, and let me know prices and exactly what was going on with my vehicle and key. I didn’t agree with me paying for the key to be reprogrammed cause I had nothing to do with the key malfunctioning. But none the less... I was satisfied. More

Do not use Paul The closing process was painless and excellent and that gentlemen was beyond helpful . The negotiations with the manager on duty was great . The sales The closing process was painless and excellent and that gentlemen was beyond helpful . The negotiations with the manager on duty was great . The salesmen Paul was very inconsiderate and very scatterbrained . I purchased two cars at the same time from him and he kept rushing and disappearing and kept mentioning he had other people he was needing to sell to . He attempted to try and talk me out of installing the hard top that came with the vehicle and thought it was a joke that I wanted to see the Jeep on a lift . I felt that I stood around and waited for long periods of time only to have to keep reminding him why I was waiting there . Overall the dealership was great and all but the experience of service we got on the sales side of things was miserable . He also knew nothing at all about the cars . More

Ominous Rattle After being hit in a minor rear-end collision I heard a rattling sound. During a routine maintenance visit Robert was good enough to take a ride with After being hit in a minor rear-end collision I heard a rattling sound. During a routine maintenance visit Robert was good enough to take a ride with me so he could experience the rattle itself. The service center was very good about identifying the noice, which was loose exhaust hanger. It was quickly fixed. Communication was excellent with Robert, and I was very satisfied with the overall experience. More

Great car, long day I LOVE the VW I bought here. My salesmen was adequately informed. We wanted the warranty that comes with a Certified vehicle but was told the one we I LOVE the VW I bought here. My salesmen was adequately informed. We wanted the warranty that comes with a Certified vehicle but was told the one we chose had too many miles. So they drove one from another dealer and we came back two days later. After the usual (and totally frivolous) "let me go talk to my manager" delays. They really are just wearing you out...it was four hours of this for us. The manager finally gets down to talking turkey and says "oh, THIS one is not certified" and it will cost another $1000. So, this vehicle, that just came back from Volkswagen USA (it is a TDI diesel buy-back) is not Certified even though that is why we left and came back two days later? The "Certification Inspection" took 10 minutes. What a crock! I told them to check a particular bank for best rates. He came back with VW financing at about 1% more than my bank. TOTALLY stereotypical "Car Salesman" garbage. I went straight home and took a shower. My son loved our car so much he went and bought one two days later...but he and my wife went to Kings VW and they said it was a much better experience--and about 2.5 hours quicker. More

Only down side was length of time to get into the F&I office Sales person landon was super F&i process was way ro slow just to get in and see the person and this was a cash deal and no trade Sales person landon was super F&i process was way ro slow just to get in and see the person and this was a cash deal and no trade More