Fairfield Volkswagen

Couldn’t Be Happier! My recent buying experience is how all car sales should go! My salesman, Ryan Shoemaker, was extremely cooperative and easy to work with. He was kin My recent buying experience is how all car sales should go! My salesman, Ryan Shoemaker, was extremely cooperative and easy to work with. He was kind enough to negotiate and give me his best price via email. As a result we we able to accomplish most paperwork before I even showed up at the dealership. I took a nice test drive with Ryan, signed some papers, gave them a check and was done! And I couldn’t be happier with my new GTI and the whole experience. My first VW and I highly recommend Ryan and Fairfield VW! More

Great service! Professional, competent service and care. Well done Stephanie! I"m only back because a previous stop in without an appointment was handled with abso Professional, competent service and care. Well done Stephanie! I"m only back because a previous stop in without an appointment was handled with absolute perfection. More

Brake Work Great service - very accomodating to my time & budget needs. I had to split the service into 2 - front brakes and rear brakes. Both visits were exc Great service - very accomodating to my time & budget needs. I had to split the service into 2 - front brakes and rear brakes. Both visits were excellent on time & service More

Black Friday Shopping Just look for the big VW on route 4. Nice location and lot. Clean service area and great waiting area with drinks and snacks. Check it out. Just look for the big VW on route 4. Nice location and lot. Clean service area and great waiting area with drinks and snacks. Check it out. More

Rating VW Fairfield Friendly service, professional, and let me know prices and exactly what was going on with my vehicle and key. I didn’t agree with me paying for the ke Friendly service, professional, and let me know prices and exactly what was going on with my vehicle and key. I didn’t agree with me paying for the key to be reprogrammed cause I had nothing to do with the key malfunctioning. But none the less... I was satisfied. More

Do not use Paul The closing process was painless and excellent and that gentlemen was beyond helpful . The negotiations with the manager on duty was great . The sales The closing process was painless and excellent and that gentlemen was beyond helpful . The negotiations with the manager on duty was great . The salesmen Paul was very inconsiderate and very scatterbrained . I purchased two cars at the same time from him and he kept rushing and disappearing and kept mentioning he had other people he was needing to sell to . He attempted to try and talk me out of installing the hard top that came with the vehicle and thought it was a joke that I wanted to see the Jeep on a lift . I felt that I stood around and waited for long periods of time only to have to keep reminding him why I was waiting there . Overall the dealership was great and all but the experience of service we got on the sales side of things was miserable . He also knew nothing at all about the cars . More

Ominous Rattle After being hit in a minor rear-end collision I heard a rattling sound. During a routine maintenance visit Robert was good enough to take a ride with After being hit in a minor rear-end collision I heard a rattling sound. During a routine maintenance visit Robert was good enough to take a ride with me so he could experience the rattle itself. The service center was very good about identifying the noice, which was loose exhaust hanger. It was quickly fixed. Communication was excellent with Robert, and I was very satisfied with the overall experience. More

Very Excellent Dealership and great people! Great people and they go out of there way to take care of any issues u are having. Highly recommend this dealership! 5 Stars for sure! Stephanie Pip Great people and they go out of there way to take care of any issues u are having. Highly recommend this dealership! 5 Stars for sure! Stephanie Pippin is a great person and very valuable asset to the Volkswagen dealership. Very Very good at what she does!!!!!!!!!!!! More

Salesman good - Finance a little disappointed We had a scheduled meeting to look at the car we ultimately purchased. The car was ready and once we noticed a problem with the rear window of conver We had a scheduled meeting to look at the car we ultimately purchased. The car was ready and once we noticed a problem with the rear window of convertible top they were willing to negotiate a lower price. However, even through we were pre-approved for financing it took over an hour to get the paperwork ready, which we did not anticipate. Additionally, I had to make a return trip from Indianapolis to Fairfield, because the form I originally signed were not the correct forms. Overall we are satisfied with the service and the car, but would have preferred a more streamlined process and not to have to return to complete paperwork. More

Replacing My 2016 Passat I was rear-ended by another vehicle and under the gun to get a replacement vehicle for my total loss 2016 Passat. I arrived Saturday am and was out t I was rear-ended by another vehicle and under the gun to get a replacement vehicle for my total loss 2016 Passat. I arrived Saturday am and was out the door with a 2016 Passat by early afternoon. This was my second opportunity to work with Paul. I couldn't ask to be treated better. More