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Fairfield Volkswagen

Fairfield, OH

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1,146 Reviews

6065 Dixie Highway

Fairfield, OH

45014

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Showing 1,146 reviews

December 31, 2018

Oil Change Stephanie provided great service. Came in for an oil change and they got me in and out quickly. Car wasn't washed when finished ,but she got it More

by PKRIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Pippin
December 28, 2018

First Time Visit I was in desperate need of an oil change. Called several different places and no one had time for me. Called Fairfield Volkswagen and they got me ri More

by LADAMS7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Blaine, Stephanie Pippin
December 27, 2018

Great customer service Great service. I had an evening appointment to test drive car and everyone was helpful and explained all my questions as well as show me the things More

by SUSANWILSON2213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob & Ed, Jonathan Petrey
December 26, 2018

Rough start to great ending Great job by Greg. Had a rough first experience at the dealership and Greg turned it around for me and was able to put me in a much better vehicle tha More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Webb
December 24, 2018

Purchase used car Everyone, salesman to manager to finance manager were simply outstanding. Very streamlined, honest and straightforward purchase. Enjoyed being there. More

by RMH880
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter, Dave and the used car manager.
December 24, 2018

Excellent Service Went in with a stuttering problem during a cold start up. They had the car all fixed up in just a few hours. Service was fast and approachable. Very h More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelli Marino, Stephanie Pippin
December 20, 2018

Heating issue Timeliness of work and customer service was good. Problem was somewhat fixed, but now low coolant light keeps coming on. Coolant was flushed to fix More

by AHOFMANN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Pippin
December 19, 2018

quick fix! I needed an oil change and check up before a long trip. Express service got me in and out in 30 minutes! I settled in to do some work and it was over More

by DONNJOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Pippin
December 19, 2018

Average Service Service and warranty work was average. I assume all was completed, no one went over report with me. Oil changes are expenses ($69.95) and they didn' More

by Indianagirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure.
December 18, 2018

Service has slipped I have been a customer of the Fairfield Volkswagon dealership for about fours years. Their service used to be the best around. I feel it has slipped t More

by HOLLYMWILSON78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fong Jiang
Jan 11, 2019 -

Fairfield Volkswagen responded

Holly, I apologize that we have not lived up to our normal level of service. I appreciate that you recognize our new employees and the growing pains that we are experiencing. I assure you that we will be back to providing the excellent customer service to which you are accustomed. Tony Blaine General Manager Fairfield Volkswagen

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