Fairfield Volkswagen

It worked out. . It worked out. Got to Fairfield VW at 11:30 on Monday with my 2010 Toureg for express service n was told they wouldn't be able to offer service for ie It worked out. Got to Fairfield VW at 11:30 on Monday with my 2010 Toureg for express service n was told they wouldn't be able to offer service for ie.oil change, windshield wiper blades and a tire rotation till the following mid week.I was told they were backed up because of a lightening strike the previous week. Finally, with talking back and forth with the original express rep- a young lady walked over to the counter and told the rep they could take me. So I was then told to come back at 3:30 and they were able to squeeze me in because again this was the only day I had to do this. So I had to make a trip back to Fairfield VW at 3:30 which it was an inconvenience yes but had no other choice. I was given 10% off which helped. But next time I guess for express service I'll call 1st just to make sure they can take me as a walk in. More

Buy out of lease. EXCELLENT CUSTOMER SERVICE FROM RICK CORSMEIER. WOULD DEFINITELY GO BACK TO HIM FOR MY NEXT VEHICLE. BUT, ALSO, JOSH IN CUSTOMER SERVICE WAS GREAT T EXCELLENT CUSTOMER SERVICE FROM RICK CORSMEIER. WOULD DEFINITELY GO BACK TO HIM FOR MY NEXT VEHICLE. BUT, ALSO, JOSH IN CUSTOMER SERVICE WAS GREAT TOO! More

Great customer service Overall, I had a great experience at Fairfield Volkswagen. I dropped my vehicle off to have it serviced for the trailer arm recall notice and for an Overall, I had a great experience at Fairfield Volkswagen. I dropped my vehicle off to have it serviced for the trailer arm recall notice and for an issue related to the stereo. Upon arrival, I was immediately greeted by service staff, quickly processed and provided a loaner vehicle to use. The service department made the necessary repairs and had my vehicle back to me within 1 day. The level of customer service was excellent. More

My new 2015 Passat SEL Premium Max did a great job of showing me the cars that were available in the model I was looking for and then took considerable time making sure I understood Max did a great job of showing me the cars that were available in the model I was looking for and then took considerable time making sure I understood all of the features on the car, answered my questions and had all the information that I needed. Lee, the manager took the time to discuss my purchase with me on the phone before I came in so Max knew what I was looking for and all the finance papers were ready to go, so the whole process went very smoothly. More

Service I had a pleasant experience. All employees were very friendly. The work was done in a timely fashion,and all was explained to me. I would definitely r I had a pleasant experience. All employees were very friendly. The work was done in a timely fashion,and all was explained to me. I would definitely recommend this Dealership to friends. More

Buying a New Car! our experience was great at VW and we could recommend it to anyone looking for a new car or lease. We had been communicating with Landon before we cam our experience was great at VW and we could recommend it to anyone looking for a new car or lease. We had been communicating with Landon before we came into the dealership so it made our switch smooth and easy. Our kids were with us and they were offered water and they were able to watch tv while we signed everything which was nice. More

A very pleasant experience. Personal care given to answering our questions and finding a vehicle with just the right features that we needed. Max Edde was especially personable a Personal care given to answering our questions and finding a vehicle with just the right features that we needed. Max Edde was especially personable and helpful without being pushy, making the whole experience very enjoyable. More

No appointment Daughter was in town over weekend and check engine light came on. Showed up Monday morning and service team was able to repair issues quickly and ge Daughter was in town over weekend and check engine light came on. Showed up Monday morning and service team was able to repair issues quickly and get my daughter back on the road in a safe vechile. i More

My second experience with a dealership I had heard so many horror stories about purchasing a car from a dealership, There was no pressure. I was valued as a customer. He took time to show I had heard so many horror stories about purchasing a car from a dealership, There was no pressure. I was valued as a customer. He took time to show me what I wanted to consider. There was no rush even though I bought a used car. He kept a great sense of humor although it was 90 outside. More

Excellent customer service Jake was great to work with! We test drove a used car with him a few weeks before purchasing our new car. Friendly and courteous! Jake was great to work with! We test drove a used car with him a few weeks before purchasing our new car. Friendly and courteous! More