Fairfield Volkswagen

Thank you! We appreciate your professional and outstanding assistance. We are especially thankful, as we had no appointment and we brought my mother-in-law's Je We appreciate your professional and outstanding assistance. We are especially thankful, as we had no appointment and we brought my mother-in-law's Jetta in at 5:00 pm on a very busy day. Your customer service group went above and beyond to take care of everything. A special thank you to Josh Neeley and Chad and all the others that evening. Many thanks! More

Service The experience could have been better. I had a coupon for $10.00 and could not use it. The car wash service should include a quick dry or wipe dow The experience could have been better. I had a coupon for $10.00 and could not use it. The car wash service should include a quick dry or wipe down. More

Sales staff I really enjoyed my experience at Fairfield Volkeswagen. The salesmen we worked with were very knowledgeable about their products but also friendly a I really enjoyed my experience at Fairfield Volkeswagen. The salesmen we worked with were very knowledgeable about their products but also friendly and not at all pushy. My husband and I enjoyed our shopping experience with our salesman George Crawford as well as his sales manager Jonathan Petrey. They listened to our needs and allowed us to drive a couple of different cars. We told them we needed to think about the offer. They suggested we take the car home and drive it. We drove the car and did alittle research and decided to make our offer. We are pleased with our purchase. More

Excellant shopping experience Had vehicle we wanted. It was prepped for a test drive when we got there. Preliminary paperwork was swiftly completed. Salesman was most personable Had vehicle we wanted. It was prepped for a test drive when we got there. Preliminary paperwork was swiftly completed. Salesman was most personable and explained everything well. An overall pleasant experience. More

Collision Repair Fairfield Volkswagon Body Shop did an outstanding job repairing the collision damage on my car! I dropped the car off Tuesday and the job was complete Fairfield Volkswagon Body Shop did an outstanding job repairing the collision damage on my car! I dropped the car off Tuesday and the job was completed by Friday. The craftsmanship was superb and the Customer Service was Awesome as always. More

Out of town purchase The dealership experience was wonderful. We were online browsing through vehicles and came upon a few vehicles from Fairfield VW from a generic searc The dealership experience was wonderful. We were online browsing through vehicles and came upon a few vehicles from Fairfield VW from a generic search. It was late on Saturday so we visited the Fairfield VW website where we happened upon their online chat. I stated our interest in a few vehicles and wondered if they were open on Sunday of Labor Day weekend - which they were. The delightful lady then asked for my information and promised that someone would be contacting me previous to their opening the following day. Sunday morning, I received a phone call from Landon ensuring that those vehicles were available but he could not be there but gave me a contact to talk to. We were promptly greeted by Nathan who showed us the vehicles we wanted to test-drive - I believe we ended up test driving four vehicles (1 CC and 3 Passats). Nathan was a pleasure to deal with and was knowledgeable about the cars. After changing our minds on which trim/engine to purchase we settled on a low-mileage CPO 2013 VW Passat SE. After further inspection, there were some cosmetic items with the paint which the sales manager promptly asked the service personnel and confirmed that it could be taken care of in a future visit. The finance manager also offered to try and match my personal bank financing. They not only matched it but were able to offer a lower interest rate. This dealership experience was the best I have had so far - hopefully the service experience will be as wonderful. Prior to contacting Fairfield VW, we were at Midwestern Auto Group (MAG) in Columbus (where we are from) where we had just missed their closing. A salesman was walking towards me and I had to ask if they were open. I was told that they closed at 6 and will be back on Tuesday. I never got his name or was asked the reason for the visit. More

Service for trunk light and rear defroster They diagnosed my car and then came to me and explained what needed to be done before they did anything. They fixed the trunk light by replacing my t They diagnosed my car and then came to me and explained what needed to be done before they did anything. They fixed the trunk light by replacing my trunk latch and then advised that the entire back window would have to be replaced. They also explained that there was no reason for this to have happened since the car has not been wrecked and they checked for leakage and there was none, so they are talking to VW about it to see if they can replace it free of charge or if VW will assist me with this replacement in some other way. They were very knowledgeable and kept me informed the entire time I was there. More

Fabulous VW service! Consummate professionals. Always courteous, caring, prompt and efficient. I couldn't ask for a better experience. It's the best dealer experience I've Consummate professionals. Always courteous, caring, prompt and efficient. I couldn't ask for a better experience. It's the best dealer experience I've ever had. These guys understand customer service. More

excellent as usual They got me scheduled on short notice within 2 days. I was in/out quicker than I expected. The only thing I didn't get as usual was a loaner car, b They got me scheduled on short notice within 2 days. I was in/out quicker than I expected. The only thing I didn't get as usual was a loaner car, but that worked out fine. the recall service was free. I appreciated them leveling out my tire pressure and washing my car as well. More

Great service and attention to detail. Great service and fast response to all questions made my choice easier. Gregg followed up with every thing that I asked for, he did a great job. Great service and fast response to all questions made my choice easier. Gregg followed up with every thing that I asked for, he did a great job. More