Fairfield Volkswagen

review Everything was taken care of and performed in a professional and timely manner. My car was washed but whoever did it didn't rinse it or dry it off at Everything was taken care of and performed in a professional and timely manner. My car was washed but whoever did it didn't rinse it or dry it off at all so the car is covered in water spots and looked worse than when I dropped it off. Annoying but not a big deal. I also noticed a scratch that I thought wasn't there before but I was told that it was. I had already picked the car up and brought it home by the time I noticed it so I can't blame them for not doing anything about it. More

chrome replacement They were excellent and professional. Having said that the service team at Fairfield VW have PERSONALITY!! The job can become mundane and robotic. The They were excellent and professional. Having said that the service team at Fairfield VW have PERSONALITY!! The job can become mundane and robotic. These folks have fun while doing their jobs. This is a very big deal to me when choosing a team to work on my baby (2015 Passat). Service and hospitality are different service get you there hospitality keeps you coming back. This is my second purchase and they have done all of my routine work with a smile and a relaxed efficient way!! Recommended!! More

Oil change tire rotation Called in the same day. Got the job done fast and cheap. Have had a great relationship with Guy as well as the dealership its self. Only complain Called in the same day. Got the job done fast and cheap. Have had a great relationship with Guy as well as the dealership its self. Only complaint is that my car doesn't get washed every single time like the service says it does. But that is the only thing I can think of. Everything is great. More

Oil Change I scheduled online my 30,000 mile oil change and added a complete detail, and a recall. When I got there, I was told they didn't have anyone to do th I scheduled online my 30,000 mile oil change and added a complete detail, and a recall. When I got there, I was told they didn't have anyone to do the detail work and they didn't have the parts for the recall, so I just got the oil change and they washed my car. Even though this happened, I'm still very happy with Fairfield VW! More

My purchase I came looking for a specific model. They had the exact one I was looking for. The staff that assisted me were very friendly and helpful through the e I came looking for a specific model. They had the exact one I was looking for. The staff that assisted me were very friendly and helpful through the entire process. I would send everyone I know to buy a car from this dealer. More

Quick & Easy I explained to my sales rep that I was short on time, but knew exactly what I wanted. Within minutes he found my car and we were working out the deal. I explained to my sales rep that I was short on time, but knew exactly what I wanted. Within minutes he found my car and we were working out the deal. Everyone at the dealership was helpful and friendly. More

Excellent Service; highly professional My service experience at Fairfield VW is always terrific. The service professionals are very customer focused and conscious of my time. I highly r My service experience at Fairfield VW is always terrific. The service professionals are very customer focused and conscious of my time. I highly recommend this dealership. More

Great experience! I had been car shopping for some time and I was getting very overwhelmed. John is one of the few sales associates that I have met who is extremely hel I had been car shopping for some time and I was getting very overwhelmed. John is one of the few sales associates that I have met who is extremely helpful and kind. Had it not been for him, I probably would not have purchased a vehicle in Fairfield Ohio ( I live in indianapolis). The gentlemen who walked me through all of the paperwork and warranties was also extremely patient and helpful! More

due diligence I had continued key fob issues and VW Fairfield service supervisor decided to replace the key module in the car. I have no problems now. I got a loane I had continued key fob issues and VW Fairfield service supervisor decided to replace the key module in the car. I have no problems now. I got a loaner and was not inconvenienced at all. More

ALWAYS TAKING CARE OF MY TOUREG Chad Bernges is always professional and always provides outstanding assistance!! He always goes above and beyond when taking care of my Toureg. He is Chad Bernges is always professional and always provides outstanding assistance!! He always goes above and beyond when taking care of my Toureg. He is also super knowledgeable. More