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Fairfield Volkswagen
Fairfield, OH
1,146 Reviews
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October 06, 2015
new car purchase VERY ATTENTIVE SERVICE FROM MIKE AND HIS STAFF IN SALES. THEY TOOK THE TIME TO ADDRESS ALL QUESTIONS IN A FRIENDLY AND POLITE MANNER BY THE ENTIRE ST VERY ATTENTIVE SERVICE FROM MIKE AND HIS STAFF IN SALES. THEY TOOK THE TIME TO ADDRESS ALL QUESTIONS IN A FRIENDLY AND POLITE MANNER BY THE ENTIRE STAFF. More
by maxwell0
Verified CustomerEmployees Worked With
Jonathan Petrey, Mike Rickard
October 06, 2015
Terrible experience The experience was awful and took entirely too long. They pushed me into using their dealership loan department instead of a bank I trusted. After the The experience was awful and took entirely too long. They pushed me into using their dealership loan department instead of a bank I trusted. After they pushed me into using their loan department, they lied about how much of a down payment I could put down. They also lied and said I could transfer my old plates to my new car and didn't. They said they would detail my new car. Apparently "detailing" means half hearted vacuuming and putting a paper mat down because after they were done there were still sticky and greasy spots on the seats from the previous owners as well as food crumbs in the seats. I left feeling lied to, disrespected, and utterly disappointed. More
by SARAH
Employees Worked With
Max Edde
October 02, 2015
OUTSTANDING VERY HELPFUL AND INFORMATIVE AND GOT THE JOB DONE IN A GOOD AMOUNT OF TIME, SO AM GLAD THAT SUCH GOOD WORK IS DONE THERE. VERY HELPFUL AND INFORMATIVE AND GOT THE JOB DONE IN A GOOD AMOUNT OF TIME, SO AM GLAD THAT SUCH GOOD WORK IS DONE THERE. More
by HAPPY CUSTOMER
Employees Worked With
Chad Bernges
October 02, 2015
Bitter/Sweet Experience The reason I had to lease a car was because my car that was "paid off", broke down, and cost more than I wanted to pay to have it repaired. That is The reason I had to lease a car was because my car that was "paid off", broke down, and cost more than I wanted to pay to have it repaired. That is why my title has the word "bitter". I was hoping to enjoy not having a car payment for awhile longer. The employees at Fairfield Volkswagen helped brighten my spirits by making the whole process easy. They were sympathetic, yet excited for me that I could have a new car with no worries of repairs. I was especially impressed with Rayn Shoemaker, my Salesperson. He was so helpful. I had never leased a car before and he helped me understand the benefits. I liked the idea of not having to worry about my car breaking down, after what I had gone thorugh with my car. Also, Guy, in Service was very good explaining what had happened to my car, and made me feel like I was in good hands from the moment I walked in the door. All and all it was an good experience. More
by JEN.SANFORD607
Employees Worked With
Ryan Shoemaker (Excellent Salesperson), Kelli Marino
October 01, 2015
body shop Go to a different body shop! they didn't even offer to help my wife get her belongings or license plates off the car when insurance totaled it. Go to a different body shop! they didn't even offer to help my wife get her belongings or license plates off the car when insurance totaled it. More
by ace
Employees Worked With
body shop
September 30, 2015
great as always I have always been very happy with service here, everything is explained and my questions are answered and prices are reasonable, will for sure come b I have always been very happy with service here, everything is explained and my questions are answered and prices are reasonable, will for sure come back More
by scott8
Employees Worked With
Kelli Marino
September 29, 2015
Awesome Salesman John Reszke is the best! He is solely responsible for stealing my business from Joseph VW! He was a pleasure to deal with from start to finish. John Reszke is the best! He is solely responsible for stealing my business from Joseph VW! He was a pleasure to deal with from start to finish. More
by KA318703
Employees Worked With
John Reszke
September 29, 2015
Vw Passat Buying this car at Fairfield VW was the best and easiest car I had ever bought in the 40 years I have been buying cars. Max is the best salesman I hav Buying this car at Fairfield VW was the best and easiest car I had ever bought in the 40 years I have been buying cars. Max is the best salesman I have ever had. More
by dandathieman
Employees Worked With
Max Edde
September 23, 2015
EXCEPTIONAL SERVICE. Service is always the very best at Fairfield VW. This is the 4th vehicle I have purchased from this dealership. I would not go anywhere else! Service is always the very best at Fairfield VW. This is the 4th vehicle I have purchased from this dealership. I would not go anywhere else! More
by ROBYN0
Employees Worked With
Landon Haft, John Reszke
September 22, 2015
Won't be back Only owned vehicle 1 month: 1. Called sales person, Kim, to schedule my purchased detail cleaning. Also wanted sliding door fixed. Was told she quit Only owned vehicle 1 month: 1. Called sales person, Kim, to schedule my purchased detail cleaning. Also wanted sliding door fixed. Was told she quit (wonder why) 2. Left 2 messages for sales manager, Kyle which were never returned. 3. Finally asked for a manager that wasn't Kyle and got John, I think, who was very nice and sent me to Chad in service. 4. Chad made an appt to have both looked at and then went on vacation 5. Guy was the go to guy of several conversations as to why my vehicle hadn't even been looked at for 10 days. 6. He finally had the service guys "fix" the door and I said ok just making sure it's been cleaned (the original reason for coming back to vw). "I haveno record that you needed a cleaning. Oh here it is. Shoot we should've done that while waiting for your door part." 7. Had it all done with out a charge to me which I appreciate. 8. Irony...DOOR STILL DOESNT WORK!!! More
by KIMBERLYD39
Employees Worked With
Not sure which John was so helpful so clicked both above, John Reszke, Jonathan Petrey, Chad Bernges, Kelli Marino
