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Fairfield Volkswagen
Fairfield, OH
1,146 Reviews
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October 12, 2015
Great experience Things were very positive and comfortable. It was professional and handled thoroughly. Landon was a pleasure to work with and he has now sold 8 vehicl Things were very positive and comfortable. It was professional and handled thoroughly. Landon was a pleasure to work with and he has now sold 8 vehicles to my family. More
by sthompson0
Verified CustomerEmployees Worked With
Landon Haft
October 12, 2015
Awesome! Very friendly, knowledgeable salesperson and staff that made my purchase experience great! The whole process went smoothly from the time I test drove Very friendly, knowledgeable salesperson and staff that made my purchase experience great! The whole process went smoothly from the time I test drove one of the vehicles, to the trade in of my old car to the end process of driving away with a new Volkswagen! Thank you! More
by rhiernaux
Employees Worked With
Ryan Shoemaker
October 12, 2015
Worst Dealership Experience Ever I found a vehicle my daughter was interested in. Nathan was available the following evening for her to test drive so I accompanied her to the dealers I found a vehicle my daughter was interested in. Nathan was available the following evening for her to test drive so I accompanied her to the dealership. We agreed we would be back the following day to likely finalize the sale and bring in our Trade for inspection and offer. Nathan asked us to wait, we weren't sure why, and then we were approached by Lee (Nathan's manager) asking how he could assist us. We had no questions for Lee, and were unsure why he even approached us. Lee was unpleasant, and seemed irritated we were not taking the car that evening. The following morning, we had our financing option already in place and just needed some paperwork faxed to the Bank to proceed. I texted Nathan to fax over the offer, and we were on our way to the dealership. I called then, to confirm he had the correct contact information to send the paperwork, and he then transferred my call to John Petrey, who then wanted to discuss financing. We were not interested in discussing financing, we already had financing taken care of, to please just fax the information to the Bank we asked. We arrived at the Dealership, and the paperwork had still NOT been sent. It was becoming clear they were going to push financing with them. In the mean time, Kyle inspected our trade in, and came with the offer, to which we were fine with. When he paperwork was finally sent to the bank, after three requests, and the bank sent the approval letter, we then sat down with Josh to finalize. Josh still did not want to accept the fact that we were not financing thru the dealer, and urged us again not to use our own financing. He outwardly said quote "why don't you want to save money" and when time to sign paperwork, still was outspoken about "why" when we declined the extra warranty. I was so stunned by his outward questions, regarding our personal decisions we had made, I couldn't even respond, but am now enraged. To top it off, when we started to depart in the new vehicle, I asked if they could fill up the gas tank to which the answer was flat NO. We were at this dealership a total of three hours to purchase a vehicle that the salesperson KNEW we were coming back to purchase, knew WHEN we were coming back for it, and knew it was empty on gas. Every single staff member we spoke with, with the exception of Nathan and the Cashier, had a condescending attitude. If we had not wanted this particular vehicle, we would have left and never returned. if you'd like to discuss this further, you can reach me at 513.919.7404. I do hope the Owner of this dealership reads these reviews, and for that matter the General Manager of the dealership as well. The whole experience was unacceptable for us, and any future customers. More
by KARIDENER
Employees Worked With
Lee (Sales Manager), Josh (in finance), Kyle, (Used Car Mgr.), Jonathan Petrey, Nathan Sha
October 12, 2015
Replacement of Rear Glass It went just like clockwork. Guy ordered the glass and set up an appointment for me to leave my car and I was provided a loaner car. Everyone I deal It went just like clockwork. Guy ordered the glass and set up an appointment for me to leave my car and I was provided a loaner car. Everyone I dealt with was very nice. More
by lcoates
Employees Worked With
Kelli Marino
October 10, 2015
Professional and friendly salesman All employees from sales to finance were very helpful. Took adequate time to show is cars in our range, gave us privacy to decide. I bought the jetta All employees from sales to finance were very helpful. Took adequate time to show is cars in our range, gave us privacy to decide. I bought the jetta my husband bought a EOS and we were on our way to a Kia dealer when I stopped at VW first. More
by JillBanks
Employees Worked With
Jake Hillard
October 09, 2015
Excellent and memorable lease experience My husband had been searching for a few weeks for a new lease vehicle for me. Having experienced problems with pushy sales people in the past at other My husband had been searching for a few weeks for a new lease vehicle for me. Having experienced problems with pushy sales people in the past at other dealerships, I left it to him to find me a car. After visiting several other dealers he landed on Fairfield Volkswagen. He had test driven a VW at another dealership with less than stellar service, so he called Landen Haft at Fairfield and explained what he wanted and that I would be over to take a test drive. He told him that if I liked the car that he would be over the next day to work out the sale. I drove the car, liked it, and received no pressure whatsoever. The next day my husband went there, worked out the details, we received a great price, and when I arrived that evening all of the paperwork was there waiting for me to sign. After the deal was complete, Landen took plenty of time to explain all of the vehicle features and answer any questions. Great experience, we'll be back! More
by Libertytwp1
Employees Worked With
Landon Haft
October 08, 2015
40K Service This was my first experience with VW Service. The overall experience was excellent. The service time was reasonable. I was provided with a loner ca This was my first experience with VW Service. The overall experience was excellent. The service time was reasonable. I was provided with a loner car while the service was completed, which was a pleasant surprise and needed. More
by JCHELLINI
Employees Worked With
Kelli Marino
October 08, 2015
Excellent service in timely manner. Josh Neeley and Guy Marino were my service advisors and Robert Morrast service technician. They've done a really good job with Golf R, there was exce Josh Neeley and Guy Marino were my service advisors and Robert Morrast service technician. They've done a really good job with Golf R, there was excellent quality work and in a timely manner. I will recommend this dealership to all of my friends! Especially I liked this dealership vs BMW store on Steward Rd, Cincinnati, when I've requested the most experienced technician to do the job on my car, they gave me the most knowledgable and experienced technician , while at BMW store I was getting whoever was available at the moment, even apprentice, who knew nothing about my previous expensive MINI Clubman car and a lot of the times my car was missing some parts and underwent so many repairs I had to pay for. Sincerely, Greg Figotin. More
by figaro331
Employees Worked With
Josh Neeley, Robert Morrast, Kelli Marino
October 07, 2015
Spare tire was flat and a razor blade was left on the roof. Had an apt at 3:30 waited about 1 1/2 hour.spare tire is flat service engine lt. on.razor left on roof. It may have been the fact it was a used car. Had an apt at 3:30 waited about 1 1/2 hour.spare tire is flat service engine lt. on.razor left on roof. It may have been the fact it was a used car. I reset service engine lt. and found leak in spare tire. Wouldn't mind minor issues But I was told unit was inspected and ready to go. The razor left on the roof someone not paying attention ? Thanks Clint More
by cogreene
Employees Worked With
Jonathan Petrey
October 07, 2015
Great Service Experience My Beetle had developed a whine whenever I touched or turned the steering wheel. I finally called and spoke with someone in the VW service department My Beetle had developed a whine whenever I touched or turned the steering wheel. I finally called and spoke with someone in the VW service department and he patiently listened to me and told me to bring the car on over so it could be checked out. The service advisor's suspicion that the power steering fluid was low turned out to be true. He also had all the other fluid levels and systems checked and I wasn't charged for the inspection! When I left, I felt confident that my Beetle was in safe running order. Thanks for a great service experience! It helped a lot that the service advisor, Josh, was so pleasant too :) More
by GCHEN0095
Employees Worked With
Josh Neeley
