Fairfield Volkswagen

No Negotiation Landon was familiar with the cars and policies, which I appreciated and was able to offer me another option when the initial car option was to expensi Landon was familiar with the cars and policies, which I appreciated and was able to offer me another option when the initial car option was to expensive. However, there was very little negotiation room and took advantage of the age/experience of the driver purchasing the vehicle, which I felt created an unnecessary barrier. Furthermore, comments made by Landon throughout the transaction were passive aggressive, which were not appreciated and did not help with the process. More

This dealership is a pleasure to deal with! Purchased a used 2006 VW Jetta for my grandaughter. The price was fair. The negotiation was was not painful and the staff are courteous and helpful. T Purchased a used 2006 VW Jetta for my grandaughter. The price was fair. The negotiation was was not painful and the staff are courteous and helpful. This is the 4th vehicle I have purchased or leased from this dealership. More

Service Dept is much better than a few years ago! A lot of (bad) history with this dealership--too much for review. Since Stacy became service manager and Chad was hired, things have been awesome. I A lot of (bad) history with this dealership--too much for review. Since Stacy became service manager and Chad was hired, things have been awesome. I have zero complaints about Service. Sales Dept on the other hand... I wouldn't buy a can of soda there. More

Two recent bad experiences w/sales I am not going to list specifics (names and so on) despite swearing I would not under any circumstances buy any vehicle there again, I do not wish any I am not going to list specifics (names and so on) despite swearing I would not under any circumstances buy any vehicle there again, I do not wish anyone to be fired. I bought a used car "as is". Two weeks later my family was stranded on a trip and I was told it needed coil packs spark plugs and wires. $1000. I raised a stink and sales offered to pay labor if I bought the parts $500. So I did that. I picked the car up drove home and 10 miles into it check engine light is on. I take it back and ask them to check it out and I get bad news. The valve(s) are burnt and it will be $5000 for a rebuild on the upper end or 4500 for a complete used engine with a 12/12 warranty. I paid $12000 and it needs a $5000 repair?!? Less than a month after I bought it? Well I signed the contract "as is" and lemon laws do not apply to used cars. Ok shame on me I signed it as is. So I figured maybe I could roll the loan over into a newer vehicle. This is when things got REALLY shady. I was having trouble securing financing for a loan with so much negative equity. They offered nothing on trade-in. I was told "well you don't want a vehicle with a bad engine neither do we--we would have to fix it". So my 12000 dollar vehicle was worth nothing?!? I could see offering me 5-7 thousand for it:.. But next to nothing? Bull. Salesman (same who sold me the blasted thing) suggested secondary financing--lenders who would be happy with negative equity and an extremely high interest rate. I said maybe as a last resort he asked if he could start the paperwork I said sure. I was waiting for bank to call me back and my wife to show up. She did and we discussed it and decided NOT to pursue secondary financing until we had a definate yes or no from the bank. He ignored this and became somewhat aggressive. I repeated asked for the vin number when I got the bank on the phone. He ignored me, then told me after he was done (with app), flat out refused me and then told me it was on the service managers desk and said he couldn't be disturbed--the bank waited over 10 minutes and I was terribly embarrassed I asked if I could call them back. My wife and I called a time out so we could discuss this. He walked off. Didn't say anything just walked off like I wasn't there. He was gone like 10 minutes and came back very agitated and said he wanted to talk to me "adult to adult" and said I agreed to the secondary lender. I stopped him and denied this. He held up his finger and said excuse me please do not interrupt me. (What the xxxx?!?) My wife allowed him to finish his argument and when he was finished l, she asked politely to speak and started screaming at him for selling us a jacked up vehicle to begin with. He walked away again. My wife left and I went back to see if anything could be salvaged from this debacle. The saleman met me as I came in and told me I needed to deal with his manager because he could not help me. I sat down the sales manager approached and asked if he could help me. I stood up shook his hand introduced myself and I stated I wanted to buy a car. Was this indeed a place that sells cars?!? I wanted to buy a car could he said please sell me a friggin car. "Sir how may I HELP you?" I said it slowly and carefully as I had not lost my brains yet (temper) but I was getting there. I just need the VIN so I can get a yes or no from my bank. He turns to the salesman. "Give it to him" and the man pulled the paperwork out of his back pocket. (Are you kidding me?!?). I got my answer (no) and I took pictures of the paperwork. I noticed the secondary financing was for a different and cheaper vehicle. He mentioned that early and I expressly rejected that one. So on top of all the shenanigans, he was going to bait and switch me too? That was it I was done I went home. Four days later he called me up and asked if we were still gonna do the deal. I laughed at him and told him he had to be a xxxx of an optimist or possibly looney if he really believed it was going to happen after the huge scene my wife caused. He was like well you know just trying to make a living. In hindsight... I believe someone knew the vehicle was messed up before they sold it to me. Trust has gone far beyond broken. I have no way to prove it. Considering the passive aggressive duplicity I experienced in person there is no doubt in my mind that they knew. I will never buy another car there again (I had purchased several over the years) and as much as I love Volkswagens, this has probably soured me on the brand as well. This saddens me and it upsets me greatly. Thanks a lot. ?? More

Happy Customer I am a frequent customer at your dealership. I have had my Passat for about 6 years and have always been happy with the customer service and communica I am a frequent customer at your dealership. I have had my Passat for about 6 years and have always been happy with the customer service and communication that I receive. Keep up the good work! More

SERVICE FOR CUTOMERS THIS IS AN OUTSTANDING REPRESENTATION OF THE TYPE OF CUSTOMER SERVICE THAT MAKE VOLKSWAGEN THE BEST THERE IS IS FAIRFIELD VOLKSWAGEN. IF AND WHEN I THIS IS AN OUTSTANDING REPRESENTATION OF THE TYPE OF CUSTOMER SERVICE THAT MAKE VOLKSWAGEN THE BEST THERE IS IS FAIRFIELD VOLKSWAGEN. IF AND WHEN I PURCHASE ANOTHER AUTOMOBILE, YOU CAN BET IT WILL BE FROM FAIRFIELD VOLKSWAGEN. More

2016 VW GTI I was looking for a 2-door gti with automatic.i found one at fairfield and asked them about it via the internet. i live about 40 miles from the dealer I was looking for a 2-door gti with automatic.i found one at fairfield and asked them about it via the internet. i live about 40 miles from the dealership. Landon Haft answered all my questions (about 12 emails) and frankly he is the reason i purchased a car from fairfield vw. when i went to the dealership Mike Rickard offerred me a decent price without an extended negogiation. the dealership obtained my car from cleveland (without a charge) and i was driving the car in two days. there was a slight issue with a wheel which they arranged for me to have taken care of closer to home. the repair was well done. my experience was positive and considering i have been driving gti's since 1986, i am pleased with my interaction with fairfield. thanks to both Landon and Mike More

Oil change and within 25 miles check engine light came on My daughter her 2015 Passat in for it's for service. A oil change and tire rotation was performed. She then drove the car home and then to college f My daughter her 2015 Passat in for it's for service. A oil change and tire rotation was performed. She then drove the car home and then to college for a total of 30 miles and her check engine light came on. Her dad checked the oil and it was two quarts low on oil. More

Awesome Experience! This is the best car-buying experience that we have had. The salesman and all of the staff were very helpful. We would definitely recommend this dea This is the best car-buying experience that we have had. The salesman and all of the staff were very helpful. We would definitely recommend this dealership to our friends and family. More