Fairfield Volkswagen

The noise that just keeps on giving. We have experienced "road noise" with our newly purchased car (former leased car). After a month or so, the noise seemed to get louder. We began to We have experienced "road noise" with our newly purchased car (former leased car). After a month or so, the noise seemed to get louder. We began to worry that it was not just "road noise" and that it might be a problem with the car itself, possibly with the bearing or trans-axle. Our service manager, Guy, calmed our fears by relating that the noise WAS NOT related to the metal parts in the car. It is related to the tires. We are extremely happy that the noise is not coming from the bearing or trans-axle. While it didn't make the noise go away (new tires are needed), Guy Marino relayed the info in a manner that helped us understand the problem and gave us options. Thank you for your kindness and your professionalism. We will continue to work on the tire situation with you. More

History of Great Service Great staff fully accommodated me and service was performed in a very timely manner. Recommended service was described with no pressure greatly appre Great staff fully accommodated me and service was performed in a very timely manner. Recommended service was described with no pressure greatly appreciated. Another great experience at this service center! More

Excellent customer service with very fast, reliable service on my Volkswagen. Everyone there makes you feel right at home with their hospitality. I will defini customer service with very fast, reliable service on my Volkswagen. Everyone there makes you feel right at home with their hospitality. I will definitely continue to go back for my vehicles needs. More

Fantastic Experience We brought our car in for service the same day we purchased a new car. Both experiences were flawless, easy, and pleasant. We will definitely use Fa We brought our car in for service the same day we purchased a new car. Both experiences were flawless, easy, and pleasant. We will definitely use Fairfield VW again and recommend it to others! More

Excellent service The seller is very nice and patient. I try the car at low speed and high speed. I was satisfiedy at it. The price was so OK! I really hope I can get 1 The seller is very nice and patient. I try the car at low speed and high speed. I was satisfiedy at it. The price was so OK! I really hope I can get 1 year free warrant from the store. Unfortunately it is impossible. Almost everything is excellent! More

Very happy with this dealership Josh in the service dept is an outstanding and attentive employee. Very caring to my needs Janet in the cashiers office was as equally impressing. W Josh in the service dept is an outstanding and attentive employee. Very caring to my needs Janet in the cashiers office was as equally impressing. When I went to pay my bill the credit card machine somehow charged my account 9x $140 ?? When my bill was 140dollars. When I called her when I got home and told her what had happened, not only did help me solve the problem she personally called my credit card company to tell them what had happened. That is customer service over the top for me. I will be returning to Fairfield VW for all my needs!!!? More

30,000 Mile Service I had a 30,000 mile service done, which I expected would take hours. When I checked in I was told that it would take approximately an hour and fiftee I had a 30,000 mile service done, which I expected would take hours. When I checked in I was told that it would take approximately an hour and fifteen minutes. In reality it took just under an hour, and that includes the time it was being washed. Since the entire cost of this service was covered by VW, the price was definitely right. That was a pleasant surprise since I know that service interval typically isn't cheap. More

I felt like an inconvenience. Okay, so a few days ago I had the opportunity to buy a ford fusion 2013 SE from this dealership. I put the deposit on the car, and after meeting with Okay, so a few days ago I had the opportunity to buy a ford fusion 2013 SE from this dealership. I put the deposit on the car, and after meeting with my financial advisor it was a bit more than I originally thought. I called them to see if they would come down in price a bit. They did try to work with me but they were trying to be patient, but I could tell they were frustrated. Turns out it was a miss-calculation on our part. I didn't need them to come down in price or anything, but finally when I drove there I bought the car. However some of the guys there demeanor change. My wife made the comment of one of the guys being rude, and here's the kicker, Mike said "we don't fill up the gas tank on used cars". He left us on Empty! Moral of the story: they have good prices and appear to be friendly, but if they have to go the extra mile they won't be too happy about it. Joshua was awesome though. They all remained patient for the most part, but I felt like I was a bother more than anything else. More

Scheduled service We brought my wife's leased vehicle in for the 20k service. It was paid for in the lease, completed in less than the predicted time, with no attempt We brought my wife's leased vehicle in for the 20k service. It was paid for in the lease, completed in less than the predicted time, with no attempt at upselling. More

Greg was great! Greg was great and was easy to talk to during the lengthy wait for the meeting with the finance department. He was upfront and responsive to my questi Greg was great and was easy to talk to during the lengthy wait for the meeting with the finance department. He was upfront and responsive to my questions. If the customer service grade was just for Greg, I would have given him 5 stars; however, a 2 hour wait to close the deal was excessively long in my opinion. More