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Fairfield Volkswagen
Fairfield, OH
1,146 Reviews
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December 23, 2015
Service guys are great! I can't say enough about the great service i have had in the service department, and with Guy Marino specifically. He listened to me and my concerns I can't say enough about the great service i have had in the service department, and with Guy Marino specifically. He listened to me and my concerns and told me that my issues would be resolved and they were - in a very timely manner - and everything was explained to me. More
by nadineg0123
Verified CustomerEmployees Worked With
Kelli Marino
December 22, 2015
Same as always As always, I received great service from Volkswagen. Chad has always been great about explaining everything that is going to be done, and how long it As always, I received great service from Volkswagen. Chad has always been great about explaining everything that is going to be done, and how long it will take. Also, my loaner car was ready to go as soon as I was. Keep up the good work. More
by TIPPY0352
Employees Worked With
Chad Bernges
December 22, 2015
Great experience at Fairfield Volkswagen When I arrived at Fairfield Volkswagen, I was immediately greeted warmly. I was due for my 30,00 mile checkup. The tech listened to my concern about When I arrived at Fairfield Volkswagen, I was immediately greeted warmly. I was due for my 30,00 mile checkup. The tech listened to my concern about the tire pressure symbol still on the speedometer (I had the tires checked earlier) and showed me how to reset it. We did the paperwork and I left for the waiting room. Comfortable! When the car was ready, I was given a brief summary and I was very happy that all was fine with my Jetta and I was ready to go, Everyone I dealt with was very professional, friendly, knowledgeable, and courteous. I trust Fairfield Volkswagen with my car, and I will bring it back for it's next checkup. More
by LIBBYJ0
Employees Worked With
Joshua Szymik, Charles Howard(Service Advisor)
December 19, 2015
Good experience We knew what we wanted and it was ready to look at when we arrived. Salesperson very helpful and shortly afterr we drove it home. We knew what we wanted and it was ready to look at when we arrived. Salesperson very helpful and shortly afterr we drove it home. More
by cj_metzger
Employees Worked With
Landon Haft, Jonathan Petrey
December 18, 2015
10,000 mile oil chg just wanted an oil chg. was told 45 mins. it took 1.5 hours. also, was told my car is leaking oil but was not shown any evidence. I have nev just wanted an oil chg. was told 45 mins. it took 1.5 hours. also, was told my car is leaking oil but was not shown any evidence. I have never had an oil leak issues with the car. coincided with my $500 credit from VW - just trying to get me to spend it??. Also service rep seemed to try to butter me up with non-car related compliments - felt disingenuous. More
by Anonymous 98
Employees Worked With
not sure name - younger guy 30 maybe?
December 18, 2015
Unscheduled Service Front brake pads and rotors unexpectedly needed replacement only 750 miles after 60K mile service was just performed. Brake pad thickness was incorrec Front brake pads and rotors unexpectedly needed replacement only 750 miles after 60K mile service was just performed. Brake pad thickness was incorrectly measured during 60K service visit necessitating a return visit only a few weeks later. All work completed quickly and professionally. Will return to dealership again at 70K service interval. More
by SMGATEFF
Employees Worked With
Josh Neeley
December 17, 2015
The old computers are down affair The actual service was a simple oil change. FVW did that routinely. However, I was told at the service bay that my diesel gift cards could not be ce The actual service was a simple oil change. FVW did that routinely. However, I was told at the service bay that my diesel gift cards could not be certified because of computer failure .Therefore, I would have to pay directly for my service,.which I did. Its bad enough that VW has to make this offer, but worse when they can't carry through on their solution. I went to another VW dealer for certification of my cards and was in/out in 5 minutes. More
by TWENZ
Employees Worked With
chas howard
December 15, 2015
10k Miles Oil Change Everyone was very professional and nice. They did a point inspection and noticed that my right front tire had a split in it. They gave me a picture Everyone was very professional and nice. They did a point inspection and noticed that my right front tire had a split in it. They gave me a picture of the tire ... I took it home and showed my husband ... and we had new tires put on that afternoon. Had they not inspected my tires, I wouldn't have known about the split in my tire ... so Thank You. More
by LINDA.COATES
Employees Worked With
I don't remember the name of the young many who helped me, but he was very nice and very helpful.
December 15, 2015
Minimal hassle There was some initial confusion about what we were looking for and how the owner loyalty discount program would work. However, that was resolved rel There was some initial confusion about what we were looking for and how the owner loyalty discount program would work. However, that was resolved relatively painlessly and we were able to get the deal done relatively quickly. More
by VWDriver
Employees Worked With
Landon Haft
December 14, 2015
10k miles oil change The guys in the shop noticed a leaking seal, called me and repaired it after my confirmation on the same day. I was lucky, the bill including the oil The guys in the shop noticed a leaking seal, called me and repaired it after my confirmation on the same day. I was lucky, the bill including the oil change got paid by the warranty. Nice job! More
by leofue03
Employees Worked With
Chad Bernges
