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Fairfield VW Ford of Montoursville - Service Center
Montoursville, PA
569 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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569 Reviews of Fairfield VW Ford of Montoursville - Service Center
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February 06, 2019
Recall I scheduled an appointment for a recall from Ford on my F350. They were very accommodating when I had to reschedule. Service personnel were friendly a I scheduled an appointment for a recall from Ford on my F350. They were very accommodating when I had to reschedule. Service personnel were friendly and the work was completed within an hour. More
by GDBENSHOFF
Verified CustomerEmployees Worked With
Dan McGowan
February 06, 2019
Quality work from professional people. Everyone seemed to be very attentive to my needs and went out of their way to make sure they were meant. The dealership was extremely pleasant and wel Everyone seemed to be very attentive to my needs and went out of their way to make sure they were meant. The dealership was extremely pleasant and well organized. Great coffee too! More
by JUSTNJON
Employees Worked With
Eric
February 04, 2019
Excellent service, very affordable They were happy to take delivery of my tires ordered off the Internet. As I purchased the vehicle there and work nearby they always pick up and delive They were happy to take delivery of my tires ordered off the Internet. As I purchased the vehicle there and work nearby they always pick up and deliver it. Their price for tire change over was surprisingly affordable. Always happy to recommend them More
by drmike
Employees Worked With
Andy Powell, Tanya Kennedy, Dan McGowan
February 04, 2019
TREAT ME LIKE FAMILY Fairfield Ford has been selling and taking care of our family cars for over 25 years! We would not go anywhere else! They do a fantastic job and give Fairfield Ford has been selling and taking care of our family cars for over 25 years! We would not go anywhere else! They do a fantastic job and give us excellent customer service! More
by montourcardshop
Employees Worked With
Andy, Jordan and Donnie plus owner Bill Manos
January 28, 2019
Short stay I was very pleased and surprised at how fast they put the sensor in my car..they had told me it would be 2 hrs, and within 45 minutes my car was fixed I was very pleased and surprised at how fast they put the sensor in my car..they had told me it would be 2 hrs, and within 45 minutes my car was fixed and I was on my way! Thank you! More
by PAMONARCH76
Employees Worked With
I'm sorry I don't remember names
January 23, 2019
Unacceptable Service.... still don't have my car 5x in 4 weeks my car has been in and out of the service dept. Didn't have vehicle over Christmas and New Years. Just got loaner vehicle last week. I c 5x in 4 weeks my car has been in and out of the service dept. Didn't have vehicle over Christmas and New Years. Just got loaner vehicle last week. I could make this lengthy but what's the point. If ya want all the details feel free to contact me because it's entirely too lengthy to write then all down. What's funny is, I bought the car from them. More
by BOBBYSCARFO
Employees Worked With
Service Department
January 23, 2019
Helpful Service in Time of Need My new investment, an X4 M40i BMW had the driver restraint system activated on the dash board along with the emission light which made me very uncomfo My new investment, an X4 M40i BMW had the driver restraint system activated on the dash board along with the emission light which made me very uncomfortable to drive. In talking to the Eric, the BMW Service Manager he was very polite and had my vehicle valet for service the next day, leaving me with a loaner until the vehicle was back to stable condition. I received great customer service and touch points as to what was going on over the next 2 days. When returned they had it look all shiny and new just as it looked when I bought it, wheels and all. I also had a tire that the going flat and they fixed it before returning it. Service was exceptional and I can't thank them enough for turning this experience into a much better one than my first. More
by munderkoffler
Employees Worked With
January 23, 2019
Battery Issue & Updates Had problems starting car, was able to get my car in that AM and diagnose the problem. Took a few days to order and set me up with a rental. Had problems starting car, was able to get my car in that AM and diagnose the problem. Took a few days to order and set me up with a rental. More
by JMM51
Employees Worked With
Andy Powell
January 23, 2019
VW engine light take care of Taken care of promptly and courteously under warranty. Service was done quickly and completely coffee was good, WiFi was used and new waiting area ve Taken care of promptly and courteously under warranty. Service was done quickly and completely coffee was good, WiFi was used and new waiting area very nice More
by TIMLONGIE
Employees Worked With
Tanya Kennedy, Bill McGill
November 30, 2018
The service manage rwas not helpful at all with my issue The service manager was not familiar with my issue at all. (death wobble on a 2017 diesel Superduty bought new at this dealership) and suggested that The service manager was not familiar with my issue at all. (death wobble on a 2017 diesel Superduty bought new at this dealership) and suggested that his associate was more familiar with my issue and would have him call me. His associate never returned my call and when I called back again a few weeks later, once again his so called "Ford truck expert" was unavailable and once again I was assured by the service manager that his associate would call me back. This return phone call never happened. We have purchased 3 very expensive vehicles from Fairfield to date and we have been very loyal but it was apparently time to seek help elsewhere. After getting no satisfaction from Fairfield I contacted Blaise Alexander Ford of Mansfield. They were immediately familiar with my issue and ordered the parts to make the repairs immediately. Blaise Alexander will be getting all of my future business and I can assure you this is the last vehicle I will ever buy from Fairfield. More
by Jeremy
Employees Worked With
dont remember the service managers name
