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Fairfield VW Ford of Montoursville - Service Center
Montoursville, PA
571 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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571 Reviews of Fairfield VW Ford of Montoursville - Service Center
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November 27, 2019
Only place I take my VW to get serviced and inspection. Always do a great job with my vehicle, do not have to wait a long period of time to get an appointment and always helpful and friendly. Always do a great job with my vehicle, do not have to wait a long period of time to get an appointment and always helpful and friendly. More
by ROGER39
Verified CustomerEmployees Worked With
Jasmine Glover
November 20, 2019
Love Fairfield Ford of Montoursville Out of all the car dealerships in our area, you guys are the best. I just really like all the people who work there. You guys are great Out of all the car dealerships in our area, you guys are the best. I just really like all the people who work there. You guys are great More
by DLR1155
Employees Worked With
just the guys in service, cause i bought my car there awhile ago and that salesman is not there now.
November 15, 2019
always helpful! I even get my oil changers there so I get the 21 site look see report. I wait there in the comfortable WiFi waiting area. Thanks again! I even get my oil changers there so I get the 21 site look see report. I wait there in the comfortable WiFi waiting area. Thanks again! More
by Paul
Employees Worked With
Tanya Kennedy
November 08, 2019
Great job on repairs Great job on getting repairs done on my explorer. Most jobs are done in a timely manner and same day. Some things require parts order but have been Great job on getting repairs done on my explorer. Most jobs are done in a timely manner and same day. Some things require parts order but have been very happy with what has been done. More
by DNBEAGLE68
Employees Worked With
Service tech that did the work and others at the service desk, Jason Kurzejewski
November 08, 2019
Car issues They took care of a recall and other issues i was having for reasonable price. Gave me a loner car to go to the mall so i didn’t have to wait at deale They took care of a recall and other issues i was having for reasonable price. Gave me a loner car to go to the mall so i didn’t have to wait at dealership for hours. More
by whs_class1981
Employees Worked With
Jordan in service, Tanya Kennedy
October 25, 2019
Customer care is an afterthought We had a VW Golf in for inspection and 20K service. As far as that work goes I expect it was done well. The problem came later. The car needed at l We had a VW Golf in for inspection and 20K service. As far as that work goes I expect it was done well. The problem came later. The car needed at least one new tire, and the others were close to needing replacement. We have used a local tire shop for more than 20 years and wanted to get the tires there. No problem, get the tires and bring the car back for the new sticker. Got the tires yesterday. Today I had to go a plumbing shop in Montoursville to get some items. Great, I go right by Fairfield, and my wife wanted to do some shopping. So off we went, getting to Fairfield just before noon. Unfortunately apparently everyone was at lunch and no one could put on a new sticker. Come back after 1:30 was the best that could be done. It's no wonder that we prefer independent shops. We drive VWs because of the service that we got from Bob Moyer at Becker VW, starting back in 1976. That service, customer absolutely first, has never been repeated at any other dealer since then. Last year I had the same tire issue with the truck. This was with the independent shop we had dealt with for years (he is retiring which is why we tried a dealer again). I got the tires and then went back to the shop. He stopped what he was doing and came out to put on the new sticker. Simple and quick. Now one of us will have to make the trip to Fairfield again. Time to start talking to friends to find out what shop we might want to use. More
by JRYANNA
Employees Worked With
I don't know who my wife dealt with.
October 23, 2019
Very accomodating Upheld the Fairfield promise for my Honda. Would consider a Ford for next vehicle based on their commitment. Also, nice lounge for waiting for vehicle Upheld the Fairfield promise for my Honda. Would consider a Ford for next vehicle based on their commitment. Also, nice lounge for waiting for vehicle. More
by BECKI52
Employees Worked With
I worked with the gentleman in service, however, do not recall his name.
October 21, 2019
Customer centric I have chosen to give fair field ford an excellent rating because i have found that they have a great staff who are friendly and willing to communicat I have chosen to give fair field ford an excellent rating because i have found that they have a great staff who are friendly and willing to communicate with their customers. More
by RRNIXON
Employees Worked With
Donnie Dreese
October 16, 2019
inspection I love working with Steve Mitchell. He's the best. He has always been able to find what i am looking for. I was in for inspection and check the heater I love working with Steve Mitchell. He's the best. He has always been able to find what i am looking for. I was in for inspection and check the heater yesterday. Inspection was wonderful.. none of us know what is up with the heater but they were quite helpful with regard to the situation. More
by KROSSI0
Employees Worked With
Steve Mitchell
October 03, 2019
State inspection 2020 Your courteous response to my need to get my 2017 Tacoma inspected was great. Upon arrival, the reception was as if I was a long time friend. The sp Your courteous response to my need to get my 2017 Tacoma inspected was great. Upon arrival, the reception was as if I was a long time friend. The speed on which the work was accomplished was great. Thank you More
by ALLEN_14513
Employees Worked With
Service desk
