Fairfield VW Ford of Montoursville - Service Center

I went to Fairfield in Montoursville to have my Cadillac inspected. The staff was professional and personable. The inspection and emission test was performed and they washed my car. I was happy with their s inspected. The staff was professional and personable. The inspection and emission test was performed and they washed my car. I was happy with their service. More

Stopped by to make appointment for 1 month check ,they asked if i had time they could do right now with about 20 minute wait. Thank you . asked if i had time they could do right now with about 20 minute wait. Thank you . More

As always we received excellent service from Fairfield. Their service department is the absolute best. Would not go anywhere else! I highly recommend Fairfield for both sales and service. Their service department is the absolute best. Would not go anywhere else! I highly recommend Fairfield for both sales and service. More

I have dealt with your company since the late 50's when it was Bill Fry Ford. Have been most pleased ever since. Please repair your broken telephone system; otherwise keep up the good work. it was Bill Fry Ford. Have been most pleased ever since. Please repair your broken telephone system; otherwise keep up the good work. More

Service manager I worked with was friendly, knowable, accommidating, the waiting area was comfortable, well lighted and easy to fall asleep in. Would recommend this service center. accommidating, the waiting area was comfortable, well lighted and easy to fall asleep in. Would recommend this service center. More

Spot on Serviced on time, nice waiting area with coffee and snacks available. Reasonable wait time, while able to see service area. Fair price, washed, and r Serviced on time, nice waiting area with coffee and snacks available. Reasonable wait time, while able to see service area. Fair price, washed, and ready out front. More

Good Timely Service I was only in for an oil change/tire rotation and I did have them look at the spare tire lock, which doesn't work. The service took about an hour. I w I was only in for an oil change/tire rotation and I did have them look at the spare tire lock, which doesn't work. The service took about an hour. I was very concerned however, that no staff and no customers were wearing masks and there was no social distancing. The waiting room was full. I found a small table in the corner of the showroom to wait at. I was the only one of probably 15 staff and 10-12 customers that was wearing a mask. When I asked about masking an employee told me they were out of masks. I drove from there to Sam's Club about 4 miles away and they had cases of masks for sale so I don't understand why or how a dealership like Fairfield could be "out of masks". My spouse has a heart condition and I have family with depressed immune systems and felt very uncomfortable with the whole out of masks situation. Until this mess is over I guess I'll need to find another place to get routine service. It's a shame because I have been a customer for over 10 years, have almost all of my service work done there, and have purchased at least 6 cars from Fairfield More

Service Department The service department is excellent from the Service Manager to the Service Writers to the Technicians. The scheduled work is done on time and done wi The service department is excellent from the Service Manager to the Service Writers to the Technicians. The scheduled work is done on time and done with care. Your concerns are listened to and addressed by all those involved. More

poor customer rrelations Asked service to call me and let me know how much and what was wrong with my 2010 vw. After a week, no call .I had to stop by in person and ask them.p Asked service to call me and let me know how much and what was wrong with my 2010 vw. After a week, no call .I had to stop by in person and ask them.picked up the car and took it somewhere else. very poor customer relations, never take it there again More

Service met my specifications. All staff in sales and service is quite knowledgeable, helpful and friendly. I have had no problems with service. I would recommend dealership to al All staff in sales and service is quite knowledgeable, helpful and friendly. I have had no problems with service. I would recommend dealership to all. More