Fairfield VW Ford of Montoursville - Service Center

Always been pleased with shop service here. I purchased an extended warranty from Fairfield Toyota. Ciocca bought Fairfield Toyota, so all my shop work has been done at Fairfield Ford. an extended warranty from Fairfield Toyota. Ciocca bought Fairfield Toyota, so all my shop work has been done at Fairfield Ford. More

HORRIBLE MY CAR STILL ISNT FIXED!! Took it there 4 times and it still needs fixed. Took my father to take it down to get something done since I'm a girl they want to take advantage ! and it still needs fixed. Took my father to take it down to get something done since I'm a girl they want to take advantage ! More

I always receive quality service when I bring my vehicle to your service department. Mr. Hopple is so dedicated and experienced with my car, I couldn’t ask for more! to your service department. Mr. Hopple is so dedicated and experienced with my car, I couldn’t ask for more! More

The VW service department always tries to fit me in when it is convenient for me. They are all very courteous & willing to answer any questions that I might ask. They also complete the service within the t it is convenient for me. They are all very courteous & willing to answer any questions that I might ask. They also complete the service within the time that is stated to me. More

There is always a friendly, competent clerk on duty at the check-in desk when I leave my car off for service. Its actually an enjoyable experience. the check-in desk when I leave my car off for service. Its actually an enjoyable experience. More

Very fast service! Nice clean waiting room and fairly priced service. Glad you added a child changing table to the woman's restrooms. Nice clean restrooms priced service. Glad you added a child changing table to the woman's restrooms. Nice clean restrooms More

Choosing a new vehicle has been a pleasant experience every time we've dealt with Fairfield VW. Tanya explored our needs, listened to our concerns and never pressured us. Tabitha helped us choose addit every time we've dealt with Fairfield VW. Tanya explored our needs, listened to our concerns and never pressured us. Tabitha helped us choose additional options by first exploring our driving habits to avoid unnecessary expenditures. The service department is equally thorough and helpful. We are two very happy customers! More

Great Service! I called for an inspection and was pleasantly surprised with a next day appointment. When I arrived the next day the counter agent was smiling, friendly and knowledgeable. Thank you v pleasantly surprised with a next day appointment. When I arrived the next day the counter agent was smiling, friendly and knowledgeable. Thank you very much. More

The entire experience from start to finish was so bad that I will do anything to never go back to them. It all started with a warranty claim for a vehicle I had purchased from them 3.5 years ago. They that I will do anything to never go back to them. It all started with a warranty claim for a vehicle I had purchased from them 3.5 years ago. They had since sold the dealership and gave me the run around multiple times before agreeing to see me. Then, they temporarily fixed one of the problems instead of having the part, which I had told them about and said they couldn’t fix the other problem right then because they needed to contact the other dealership. They said they call me once they were able to set up a time. Over the next THREE MO THS, albeit during the start of the pandemic, I called numerous times, asking to speak to Andy who had helped me each time. And each time they acted as if they didn’t know what I. Was talking about and that they would get in touch with the other dealership and get right back to me. And each time, I’d wait another 2-3 weeks and hear nothing. Finally I had to call and tell them that I needed the actual part ordered and a date set but the end of the month and they begrudgingly agreed. To top it off, I decided to sell that car a few weeks later and wanted to get the refund for the remaining portion of the extended warranty I had purchased. It took nine voicemails, only once did they leave a voicemail for me before I kept calling at different times of day to get help as Tabitha always seemed to be busy. They say the check will come within 8 weeks... AVOID AT ALL COSTS. Particularly Andy in service and Tabitha in finance. More

Every Employee In The Service area was Very Professional The Service Was Great! The Service Area is very clean. They even wash your vehicle for you! The Service Was Great! The Service Area is very clean. They even wash your vehicle for you! More