Fairfield VW Ford of Montoursville - Service Center

Service appointment for recall work to be done. Service appointment was completed the same day the vehicle was dropped off. Friendly staff. Easy to locate dealership and navigate to the service department appointment was completed the same day the vehicle was dropped off. Friendly staff. Easy to locate dealership and navigate to the service department. More

Fairfield is my choice for excellent customer service! Staff are friendly, courteous and always keep me informed. There excellent service reduces my anxiety. I have great trust in Fairfield! Staff are friendly, courteous and always keep me informed. There excellent service reduces my anxiety. I have great trust in Fairfield! More

Excellent! The only place I use for service. Always professional and trustworthy. Contacted me to let me know exactly what service was to be performed. Everything was done timely and, more importantl professional and trustworthy. Contacted me to let me know exactly what service was to be performed. Everything was done timely and, more importantly, correctly. They definitely know what they are doing. I highly recommend Fairfield service center. More

The cost was crazy over the top. We contacted another VW dealer and they quoted us a significant amount lower. Most likely we will not be coming back. dealer and they quoted us a significant amount lower. Most likely we will not be coming back. More

Service Writer Jordan went beyond trying to get me all the help he could. Simply have to wait on Ford to deliver parts, now. Thank you! the help he could. Simply have to wait on Ford to deliver parts, now. Thank you! More

Friendly honest hardworking folks that provide a professional personal experience leaving you feeling confident and secure. Knowing your getting the best service and fulfilling and then some satisfa professional personal experience leaving you feeling confident and secure. Knowing your getting the best service and fulfilling and then some satisfaction. More

The answering machine they have set up for service must not be checked. I left messages 2 different times and never got a call back. I could not use the right rear door do to parts being on back order. It not be checked. I left messages 2 different times and never got a call back. I could not use the right rear door do to parts being on back order. It worked when I dropped it off. Maybe if doing a recall don’t do it unless you have all the parts to do said recall in stock. When I picked up my car the first time, my screen for my radio, heat, navigation and cell phone was completely black for about a 1/2 hour of driving it came back on. Again when I called about this issue I never received a call back. Thank goodness the screen has been fine since. My car is working properly again, just a few customer service issues that need a little work. More

Brought my car in for routine service and came out with a squeaky clean car. :) Car was ready to go when they said it would be. Thank you for another great experience! squeaky clean car. :) Car was ready to go when they said it would be. Thank you for another great experience! More

I really like Fairfield Ford, their like family! I've been associated with them for like 38 years. Mike Hopple is a great mechanic, he very and attention to detail😉 been associated with them for like 38 years. Mike Hopple is a great mechanic, he very and attention to detail😉 More

The repairs made on the car were solid and that’s what matters. However I only supplied an email to request a copy of my key and provide the required documentation as instructed by personnel at the dealer matters. However I only supplied an email to request a copy of my key and provide the required documentation as instructed by personnel at the dealership. Instead of someone following up with that request, I’ve only received these spam emails requesting a review. It has been over two weeks since that request. More