Fairfield Subaru

Sales=Good. Service=Abysmal. Before I get to the negative stuff, I will say that the sales department, and Tony specifically, have been incredibly helpful and awesome. While searc Before I get to the negative stuff, I will say that the sales department, and Tony specifically, have been incredibly helpful and awesome. While searching for our next car and telling Tony we were not buying that day he focused on us to make sure we were taken care of. He was a major factor in purchasing our Subaru. Unfortunately, Tony does not run Fairfield Subaru's service department. My fiancee went in today for 3 specific reasons: 1) get a windshield crack repaired, 2) bluetooth audio not showing any media data on the head unit (verified with multiple phones), and 3) consistent loss of tire pressure on all tires (evidence of slow leaks). She had attempted to make an appointment, but was told for her issues that she would have to bring it in during regular service hours without an appointment. This was after SEVERAL unreturned calls from Fairfield Subaru. Upon arriving today, she was warmly greeted by JACOB BUCKINGHAM. This was the last semblance of compassion he showed during her visit. His responses to each issue listed above are as follows: 1) Windshield crack: We deal with a 3rd party, so it may be easier for you to go through your insurance. [Fair enough. However, JACOB BUCKINGHAM found it necessary to explain to a grown woman how car insurance works.] 2) Bluetooth problems: You're going to have to connect your phone via USB. [Will taht Solve the issue?] No, you'll have to connect it all of the time. [That doesn't solve my problem. I want working bluetooth audio.] Well, that's not covered by your warranty. [Oh, so the manufacturer's warranty AND extended bumper-to-bumper warranty no longer applies after 8 months and 15k miles? Wish I would have known before paying extra for that...] 3) Tire pressure loss: (keep in mind this is before even looking at the tire) You know, we'll probably have to replace the tire and it's really hard to just get one, so we'll likely have to replace all four, and they are special order. They also come pre-shaved from the manufacturer which takes more time. [Shaved? This is a stock Forester, JACOB BUCKINGHAM. I guarantee you it's not hitting the track at Laguna Seca any time soon. Or do you mean shaving the one tire to match the other three? How is that NOT more cost effective than replacing 4 tires? Wouldn't know because he didn't even present the option. You paid on commission, JACOB BUCKINGHAM? There is no sidewall damage, so you should be able to patch the tires at least. But you would actually have to check them for that, JACOB BUCKINGHAM.] JACOB BUCKINGHAM treated my fiancee like an idiot. How were her concerns addressed? With an oil change and replacement cabin air filter (in exchange for a good Yelp review, of course). Only one tire was "checked" as well, with the conclusion that there was no leak. JACOB BUCKINGHAM was so proud to exclaim that he and 3 others worked on her car. One to hold the oil drain plug, one to replace the cabin air filter, one to hold pour the new oil in, and one to... I don't know. Can't even think of something remotely productive for the fourth person could POSSIBLY be doing. Despite the A-Team working on her car, it was not ready until after closing. And since they were closed, that means the lights in the waiting room MUST be shut off. Doesn't matter that you still have guests waiting in there. But apparently the person that shut the lights off just had an interview somewhere else. So why should he care, right?! In the end, JACOB BUCKINGHAM let her leave with a safety hazard of leaking tires, and a potential for a citation for a cracked windshield. Thank you, JACOB BUCKINGHAM and Fairfield Subaru for the awful service. We'll have to take our car to ACTUAL professionals for repairs then seek compensation from Subaru after the fact since their "Factory Trained Teams, who have been trained by the most advanced Subaru technical instructors" can't repair a tire. That is an actual quote from their website. Another one is, "We know you have service options." Looks like we'll be pursuing those. More

No pressure! Subaru Outback or Forester? I took both vehicles on test drives and the salesman was able to answer all my questions . No pressure to buy. I c Subaru Outback or Forester? I took both vehicles on test drives and the salesman was able to answer all my questions . No pressure to buy. I came back another day and took the Outback on a longer drive. The third trip I decided to buy the vehicle. Tony was very helpful, no pressure, and made buying a new vehicle a good experience! More

One True Price I like the fact that they don't negotiate and the prices are firm, I rather pay a little more and know that I'm getting a fair deal then try to arm wr I like the fact that they don't negotiate and the prices are firm, I rather pay a little more and know that I'm getting a fair deal then try to arm wrestle with car sales Men More

Ridiculous Wouldn't attempt to work with me on pricing, wasn't asking much to go down, Wouldn,t give. Im not paying sticker price. Their lost Wouldn't attempt to work with me on pricing, wasn't asking much to go down, Wouldn,t give. Im not paying sticker price. Their lost More

Quick and satisfying Joseph was a helpful sales rep. He and marco gave me a honest fair deal on my new WRX, i was very happy with the service they provided for my family a Joseph was a helpful sales rep. He and marco gave me a honest fair deal on my new WRX, i was very happy with the service they provided for my family and me, i would do business here again, joe was very friendly and attentive, he made the process easy More

SERVICE WENT FROM GREAT TO UNTRUSTWORTHY As of August 2016, I must update my review of Fairfield Subaru based on my most recent experience after a serious and repetitive engine malfunction on As of August 2016, I must update my review of Fairfield Subaru based on my most recent experience after a serious and repetitive engine malfunction on my Certified Pre-Owned 2012 Outback 3.6r Limited. On the THIRD INSTANCE of the engine malfunction, after they replaced the Knock Sensor as the "cause", they kept my car for 10 days to perform "advanced analytics". They then decided to replace a wiring harness under warranty. Service Manager Mike Lieb told me a wiring short was likely to blame due to his mechanic's error installing the Knock Sensor. That's the good part. **NOT so good were numerous inaccuracies in their documentation of the problem and their fix. This is essential information for warranty purposes regarding a repetitive and critical engine malfunction. **Along with SEVERAL additional concerns I discovered, I attempted to reach Service Manager Mike Lieb numerous times but he refused to return my calls. I escalated this to General Manager Whahid. We spoke by phone and I detailed my concerns. He promised to investigate but 2 weeks passed and he refuses to return my calls. I confirmed he has been on-site. I am left with serious concerns and my only options are to contact the California Bureau of Automotive Repairs and corporate Subaru of America to report this highly questionable conduct. I trusted these people for more than 7 months...that trust is gone. The new phone number for the B.A.R. is 800.952.5210 or autorepair.ca.gov. More

Great Experience Experienced some minor issues with my Forrester while on a business trip. Though not from their area,they treated me fantasticly. Gave me a loaner, I Experienced some minor issues with my Forrester while on a business trip. Though not from their area,they treated me fantasticly. Gave me a loaner, I had them do,some regular service while they were at it. Car was ready in just a couple of hours. What a great group to do business with! More

A good buying experience at Fairfield Subaru I went to this dealer not sure which model Subaru I wanted. After a test drive I decided on an Impreza. I didn't buy it that day because I wasn't prep I went to this dealer not sure which model Subaru I wanted. After a test drive I decided on an Impreza. I didn't buy it that day because I wasn't prepared to negotiate on price and features. The sales person, Sukhi, didn't pressure me after I told him I would come back after doing some homework. A week later and better informed on the car I wanted, I returned and purchased an Impreza. Knowing what model I wanted, and its price with options, was very helpful in negotiating the best deal. The finance manager worked with me in providing the lowest interest rate, maintenance, and service options. The entire transaction from walking into the dealership to signed documents took less than 2 hrs. The car was delivered to my house in Vallejo in pristine conditions the day after. More

The best auto buying experience ever!!! The staff of this dealership went out of there way to accommodate me. Best experience ever... And I love my new Outback. Thank you so much for making The staff of this dealership went out of there way to accommodate me. Best experience ever... And I love my new Outback. Thank you so much for making my experience incredible. I really do appreciate the professionalism. More

Amazing experience!!! I was in the market for a 2015 Subaru Outback and began calling around to determine inventory. The closest location for me was Livermore Subaru, howev I was in the market for a 2015 Subaru Outback and began calling around to determine inventory. The closest location for me was Livermore Subaru, however they were out of stock and did not have any new shipments coming in for a 4 weeks. After a few more calls I contacted the Fairfield location, since it was somewhat close to my boyfriends home. Hannah in the sales department answered the phone and was very knowledgeable! She delivered clear, concise information to all of my questions. I had done quite a bit of research and I was so impressed that she was at the top of her game. Before making the hour and a half drive I wanted to see where the pricing was since these cars were in such high demand. She quoted me the lowest price, over the phone that beat all of the 4 dealerships by $3-5K!!! Hannah mentioned it was the internet price, and she would honor it for me. She asked for my cell number and sent me pictures of the car before I made the drive- which was a nice touch. I got in the car with my son and boyfriend and drove to Fairfield. After taking the car for a test drive with Hannah, and asking her a million questions, we sealed the deal. I have purchased 4 new cars and this by far was the most amazing experience- very painless and fast. The entire staff was wonderful and had a great deal of class and pride in delivering the very best customer service experience. This was genuine- not cheesy or forced as I have experienced in the past, just doing their jobs so well it surpassed my expectation. I dread buying cars, and it usually is stressful because the trust is not there for me and I am always reading between the lines to make sure I am not getting ripped off. Step by step it was easy, and all of the information was clearly explained. They offered us drinks and even a Starbucks drink of our choice. I felt like we were buying a BMW! Hannah and I stay in touch and I have even called to ask questions about the car- she has always been so sweet to help with her friendly demeanor. I have called the service department as well with some questions. Megan answered the phone and she was very helpful. I drive 70 miles a day for work, and wanted I stay on top of the maintenance schedule. The appointments locally were booking out a week, Megan asked if I could come in that same day and she would juggle things around for me....and she did. :) WOW! Long drive, but they have me hooked. Quality people + quality cars= happy customer! More