Fairfield Subaru

SERVICE WENT FROM GREAT TO UNTRUSTWORTHY As of August 2016, I must update my review of Fairfield Subaru based on my most recent experience after a serious and repetitive engine malfunction on As of August 2016, I must update my review of Fairfield Subaru based on my most recent experience after a serious and repetitive engine malfunction on my Certified Pre-Owned 2012 Outback 3.6r Limited. On the THIRD INSTANCE of the engine malfunction, after they replaced the Knock Sensor as the "cause", they kept my car for 10 days to perform "advanced analytics". They then decided to replace a wiring harness under warranty. Service Manager Mike Lieb told me a wiring short was likely to blame due to his mechanic's error installing the Knock Sensor. That's the good part. **NOT so good were numerous inaccuracies in their documentation of the problem and their fix. This is essential information for warranty purposes regarding a repetitive and critical engine malfunction. **Along with SEVERAL additional concerns I discovered, I attempted to reach Service Manager Mike Lieb numerous times but he refused to return my calls. I escalated this to General Manager Whahid. We spoke by phone and I detailed my concerns. He promised to investigate but 2 weeks passed and he refuses to return my calls. I confirmed he has been on-site. I am left with serious concerns and my only options are to contact the California Bureau of Automotive Repairs and corporate Subaru of America to report this highly questionable conduct. I trusted these people for more than 7 months...that trust is gone. The new phone number for the B.A.R. is 800.952.5210 or autorepair.ca.gov. More

Great Experience Experienced some minor issues with my Forrester while on a business trip. Though not from their area,they treated me fantasticly. Gave me a loaner, I Experienced some minor issues with my Forrester while on a business trip. Though not from their area,they treated me fantasticly. Gave me a loaner, I had them do,some regular service while they were at it. Car was ready in just a couple of hours. What a great group to do business with! More

A good buying experience at Fairfield Subaru I went to this dealer not sure which model Subaru I wanted. After a test drive I decided on an Impreza. I didn't buy it that day because I wasn't prep I went to this dealer not sure which model Subaru I wanted. After a test drive I decided on an Impreza. I didn't buy it that day because I wasn't prepared to negotiate on price and features. The sales person, Sukhi, didn't pressure me after I told him I would come back after doing some homework. A week later and better informed on the car I wanted, I returned and purchased an Impreza. Knowing what model I wanted, and its price with options, was very helpful in negotiating the best deal. The finance manager worked with me in providing the lowest interest rate, maintenance, and service options. The entire transaction from walking into the dealership to signed documents took less than 2 hrs. The car was delivered to my house in Vallejo in pristine conditions the day after. More

The best auto buying experience ever!!! The staff of this dealership went out of there way to accommodate me. Best experience ever... And I love my new Outback. Thank you so much for making The staff of this dealership went out of there way to accommodate me. Best experience ever... And I love my new Outback. Thank you so much for making my experience incredible. I really do appreciate the professionalism. More

Amazing experience!!! I was in the market for a 2015 Subaru Outback and began calling around to determine inventory. The closest location for me was Livermore Subaru, howev I was in the market for a 2015 Subaru Outback and began calling around to determine inventory. The closest location for me was Livermore Subaru, however they were out of stock and did not have any new shipments coming in for a 4 weeks. After a few more calls I contacted the Fairfield location, since it was somewhat close to my boyfriends home. Hannah in the sales department answered the phone and was very knowledgeable! She delivered clear, concise information to all of my questions. I had done quite a bit of research and I was so impressed that she was at the top of her game. Before making the hour and a half drive I wanted to see where the pricing was since these cars were in such high demand. She quoted me the lowest price, over the phone that beat all of the 4 dealerships by $3-5K!!! Hannah mentioned it was the internet price, and she would honor it for me. She asked for my cell number and sent me pictures of the car before I made the drive- which was a nice touch. I got in the car with my son and boyfriend and drove to Fairfield. After taking the car for a test drive with Hannah, and asking her a million questions, we sealed the deal. I have purchased 4 new cars and this by far was the most amazing experience- very painless and fast. The entire staff was wonderful and had a great deal of class and pride in delivering the very best customer service experience. This was genuine- not cheesy or forced as I have experienced in the past, just doing their jobs so well it surpassed my expectation. I dread buying cars, and it usually is stressful because the trust is not there for me and I am always reading between the lines to make sure I am not getting ripped off. Step by step it was easy, and all of the information was clearly explained. They offered us drinks and even a Starbucks drink of our choice. I felt like we were buying a BMW! Hannah and I stay in touch and I have even called to ask questions about the car- she has always been so sweet to help with her friendly demeanor. I have called the service department as well with some questions. Megan answered the phone and she was very helpful. I drive 70 miles a day for work, and wanted I stay on top of the maintenance schedule. The appointments locally were booking out a week, Megan asked if I could come in that same day and she would juggle things around for me....and she did. :) WOW! Long drive, but they have me hooked. Quality people + quality cars= happy customer! More

Very Unreliable I first brought my Subaru Outback in a few months ago, as the check engine light was on and it is still under warranty. They told me they had to check I first brought my Subaru Outback in a few months ago, as the check engine light was on and it is still under warranty. They told me they had to check to make sure my warranty covered what was wrong, a simple task, and would then call me first thing Monday. They didn't call Monday, so I called them Tuesday. No one had answers for me. This continued for three or four months, where I would call and they'd tell me they'd call back in an hour and they never would. So I thought maybe if I left my car there and it was in their face they would actually do what they said they were going to, but no. No one has called. I'm trying to be calm, but they are all worthless and I can't see how they get paid for their terrible service. More

Fairfield Subaru made my purchase easy I wanted to know approximately what I would pay before going to the dealership and Fairfield Subaru was happy to comply . I knew they had the car wan I wanted to know approximately what I would pay before going to the dealership and Fairfield Subaru was happy to comply . I knew they had the car wanted and when I showed up to look at it they stood behind their word with the amount they quoted. They also stood behind what they offered me for my trade-in. I consider them to be very reputable and they did everything necessary to facilitate my purchase the way I wanted to do it. Purchasing my car at the dealership on a Friday afternoon took less than one hour. That was my objective all along. More

Cancelled sale last minute Agreed on price for a 2015 WRX. Put down deposit. Waited 3 months. 3 days before delivery they said that they can no longer honor the price. Agreed on price for a 2015 WRX. Put down deposit. Waited 3 months. 3 days before delivery they said that they can no longer honor the price. More

Horrible customer service after vehicle purchase. Buying a vehicle here was an acceptable experience…obviously because they want to push the product and want your money, but after the purchase the cus Buying a vehicle here was an acceptable experience…obviously because they want to push the product and want your money, but after the purchase the customer service went down the ivory throne. I’m not talking about bringing in the car to get it serviced; I had bought my ’11 WRX in JAN2011 and totaled it on DEC2012. Due to being in the US Military I travel a lot and get assigned/stationed from state to state, country to country. At the time I requested for a refund on my warranties I was stationed in AK, so E-mail and speaking over the phone was my only option. All of the staff that I have been ‘working’ with have dragged their feet or dropped the ball at one point or another. I have yet to received my refund check of $1XXX.XX, that I should have received in JAN2013-MAR2013. Today is 28APR2014. Also the current manager that I am trying to enlist the help to resolve this issue is Wahid Khugiani, whom is never at his desk, office, answer phone calls, or returns messages. More

Friendly Sales Kay was the sales lady I primarily worked with and Tony answered many of my questions also. They both were superb in their friendliness, knowledge an Kay was the sales lady I primarily worked with and Tony answered many of my questions also. They both were superb in their friendliness, knowledge and consideration of my needs. No high pressure and allowed me to drive, look and experience the new cars and make a decision. They made sure I was completely satisfied and I left with a full tank of gas, and all names and numbers of people I would need to contact if I needed any help with my new car. They also made sure I knew al about the car before I drove it off the lot. I highly recommed this dealiship. Donna More