Fairfield Subaru
Fairfield, CA
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173 Reviews of Fairfield Subaru
My salesperson Jeff helped me place a factory order for my next vehicle. He was very helpful answered all my questions and made suggestions on features that I might like. I can't wait until my new vehicle my next vehicle. He was very helpful answered all my questions and made suggestions on features that I might like. I can't wait until my new vehicle arrives in a few months. More
Jeff Perkins made my daughters car buying experience so easy everything was done online and he had the car ready when we arrived. Thanks again for the great service. easy everything was done online and he had the car ready when we arrived. Thanks again for the great service. More
Fairfield Subaru has provided Wonderful service for all my visits and service needs. I've received nothing less than excellent service from all of the team at this location. In particular, Amber, has been my visits and service needs. I've received nothing less than excellent service from all of the team at this location. In particular, Amber, has been exceptional in her professionalism, manners, courteous communications and updates on my vehicle (every visit). Also, the young lady who serves the fruit in the waiting area (I'm forgetting her name at the moment) has also been very polite and helpful every time I have visited the Fairfield factory for service of my new Subaru. And every team member that I encounter or interact with all demonstrate the same high level of quality service. Thank you! More
Thank you so much! !! I was trying to scan that QRC CODE but could not get in. Your TEAM are totally AMAZING!! AMBER has helped me three times now and what a profes !! I was trying to scan that QRC CODE but could not get in. Your TEAM are totally AMAZING!! AMBER has helped me three times now and what a professional and Customer Service oriented Staff you have there!! Surely she gets a 💯+ AMBER is detailed oriented and made sure you know what is going on!! I am very grateful for that since I just purchased the SUV and had to bring it in already. This was a rough time for me. My car was totaled - I was hit from be hide. My car a Toyota Camry was fully paid for. We are going into retiring years and did not see this coming. But this place of business made it pain and stressful free!! From the very beginning stepping onto the Subaru property - my husband and I have been treated with nothing but respect!!! I have already told my Family, Friends , and Church Family. Thank you so much!!!! Your Grade is for sure supersedes a 10 - how about a 20. More
Tony at Fairfield Subaru is amazing! I bought my Subi Forrestor touring from him and it was the best experience. He is knowledgeable and professional! It was such a smooth transaction. I bought my Subi Forrestor touring from him and it was the best experience. He is knowledgeable and professional! It was such a smooth transaction. You will not regret going to him. More
Tony R was the salesman at Subaru that helped us trade in our toyota for a Honda Pilot in great condition. We have two small children 3 years old and 5 months old, Tony and the team at Subaru Fairfield were our toyota for a Honda Pilot in great condition. We have two small children 3 years old and 5 months old, Tony and the team at Subaru Fairfield were so accommodating given my restless companions! Tony was flexible and very helpful at coaching me (and the boys) through the whole process. The dealership was able to work with the banks to get everything done seamlessly so I could keep my attention on the family. After all of Tony's help now our growing family can enjoy our new SUV. I reached out to Tony on Monday, test-drove the car on Tuesday, and drove off the lot on Wednesday afternoon. I would highly recommend Tony and the team at Fairfield Subaru to anyone in search of great service! More
It was nice talking to Jeff, helped me in getting the vehicle that I wanted. Also the manager in this branch is nice. He went beyond. I am really happy with our transaction. Thank you Subaru Fairfield! vehicle that I wanted. Also the manager in this branch is nice. He went beyond. I am really happy with our transaction. Thank you Subaru Fairfield! More
Brought in a 2014 Subaru for a 60K service. Was quote $1800 which seemed high but I agreed. Had a call with them the next day in which they suggested several hundred dollars of additional ser Was quote $1800 which seemed high but I agreed. Had a call with them the next day in which they suggested several hundred dollars of additional services on top of the rather high price originally quoted. Regrettably, I agreed. Came to pick up the car and was told they had just detected the need for MORE work ($3.5K more). How could they not have seen this and alerted me sooner! I finally felt scammed as I should have at an earlier stage in the process. I declined the further work and took the car to another auto pro who confirmed that the car was fine without the additional work. Shockingly, I got an automated message from the service manager asking if I'd rate them a "10" (no way). I called back and let her know it was the worst service experience of my life. Couple of weeks have passed but no word from them. More