Fairfax Motors

Busted Engine of car within 30+ days of purchase. Hello, December 2016, I borrowed a loan from the bank to get a car for my husband, we saw his car choice at Fairfax Motors and decided to go for it s Hello, December 2016, I borrowed a loan from the bank to get a car for my husband, we saw his car choice at Fairfax Motors and decided to go for it since they have such great reviews online. We checked the car fax and details of the car carefully, and with faith, we paid almost $14,000 for the BMW X5. We signed documents and unfortunately we signed a warranty agreement with this company for a liability of maximum of $1000, thinking what can go wrong right? Foolish of us. Never trust blindly, learned the hard way. Flash forward 30+ days later the engine of this newly purchased car got knocked!!! How? Not our fault said the mechanic, things happen. Then we called fairfax, explained to them that the car they sold to us had a busted engine that just knocked, guess what, fair fax took the car back to their mechanic shop but insists they will only pay the stipulated $1000 from a bill of $6,800...Fair deal??? I don't think so. So we have an added $5,800 to look for now. Please beware of so called contract deals with companies, don't trap yourself with products without FULL WARRANTY. I'm so disappointed, so disillusioned, so broke. How do I get out of this? Biggest mistake of my life is buying this car from Fairfax. Please learn from me folks. More

Purchase of 2010 4Runner Unfortunately, I was in an accident where I totaled my 2002 Toyota 4Runner. I knew I wanted another 4Runner so I began my search on-line. One vehicl Unfortunately, I was in an accident where I totaled my 2002 Toyota 4Runner. I knew I wanted another 4Runner so I began my search on-line. One vehicle, a 2010 Toyota 4Runner, eventually led me to Pauline Ball of Fairfax Motors. Pauline showed me the vehicle, we took it for a test drive and she explained everything she knew about the vehicle. If she didn't know she got an answer back to me almost immediately. She was kind, courteous and demonstrated the most utmost professionalism. Although I was two hours away, Pauline and the dealership worked with me to ensure I was able to purchase the vehicle the very next day (on a weekend) so I could to take it home. She offered an extended amount of time for me to get an inspection at my local mechanic's shop and if there were any issues the dealership would work with me, in which they did. Pauline Ball, John Fleming and the entire team demonstrated a superior level of customer service that is uncommon today in the sales industry. Thank you. Lynda F. More

Easy & hassle free. I Just got a new car from here with a reasonable price and the best services ever. One of a salesman, Mr.Pat Warren, had assisted me to make this clo I Just got a new car from here with a reasonable price and the best services ever. One of a salesman, Mr.Pat Warren, had assisted me to make this closing deal even more easier than I thought. Whatever the ad you see from the internet; the lower prices, an information of the cars. You're gonna expect to see it exactly as is. No hassle, No cut the corner. I'm very satisfy with this place and will come back for buying a new one in the future. More

refreshingly positive experience They, and I worked with several, were of the utmost degree of professionalism, attentiveness and sophistication. I was a skeptic but now a believer. I They, and I worked with several, were of the utmost degree of professionalism, attentiveness and sophistication. I was a skeptic but now a believer. I will not wait 10 years to buy a car again. Maybe not even 3. More

Midnight texting with dealer manager from 250 miles away/NC Our experience with Fairfax Motors was superb. From the response from the Dealer Manager to my initial inquiry on thier website at 11:00 PM to the cl Our experience with Fairfax Motors was superb. From the response from the Dealer Manager to my initial inquiry on thier website at 11:00 PM to the closing of the deal, every one/thing was great. John told me around midnight in his last text that we could further discuss the vehicle of my interest the next day. The next day Pat Warren called and it was all positive from there. From discussing the pros and cons of purchasing a used vehicle from a dealer located 250 miles away to going round and round on reasons to buy or not to buy, Patrick lead me through the process to a very happy ending. I love my "new" 2007 Toyota Tundra. Finding the vehicle at the CARFAX USED CAR WEBSITE was very helpful too. Being able to study the CARFAX in advance really peaked my interest and was the reason I made the initial inquiry. More

Excellent customer service This was a no hassle, stress free transaction from start to finish. The sales and finance folks were amazing. I would definitely recommend Fairfax Mo This was a no hassle, stress free transaction from start to finish. The sales and finance folks were amazing. I would definitely recommend Fairfax Motors. More

Fast. Easy. Helpful. I went to Fairfax Motors to check out an incredibly priced GLK 350. The car was in pristine condition, and my experience with the staff was pleasant t I went to Fairfax Motors to check out an incredibly priced GLK 350. The car was in pristine condition, and my experience with the staff was pleasant to say the least. Pauline's extensive knowledge and experience with the Mercedes brand helped make my decision an easy one. Both Pauline and Laura were extremely friendly and willing to help answer any questions I had. I never spoke with John directly, but have since corresponded with him through e-mail to finalize a few items. His politeness and patience did not go unnoticed. All in all I was in and out within 3 hours, trading in my old car and driving off with a much better one. 10/10, would recommend. More

My best car buying experience, so far! Stress free car buying experience. John was a pleasure to work with and so was Laura. When in need of a used car I would definately recommend Fairfax Stress free car buying experience. John was a pleasure to work with and so was Laura. When in need of a used car I would definately recommend Fairfax Motors! More

Smooth Car Purchase! I came in looking for one car and left with a better one! Pauline was friendly and seemed like she genuinely wanted me to leave with a great car. Laur I came in looking for one car and left with a better one! Pauline was friendly and seemed like she genuinely wanted me to leave with a great car. Laura was patient and ensured I had completed all the necessary paperwork. 10/10 would recommend! More