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Fairfax Motors
Fairfax, VA
414 Reviews
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Showing 414 reviews
May 31, 2017
Pauline is Awsome I got great service from the two young lady's (Pauline Ball and Laura Davis) at the dealer. They where very helpful in answering my questions and pat I got great service from the two young lady's (Pauline Ball and Laura Davis) at the dealer. They where very helpful in answering my questions and patience to negotiate the price of the car with me. i left feeling very happy with the my new car and knowing that i got a great price. they made me feel part of the family from the beginning and at the end they asked if we could take a group picture i never had that happened before it felt great . Thank you Lady's for such a wonderful experience and look forward to doing business again. Sincerely, Edgar Sandoval More
by Edgar Sandoval
Employees Worked With
Laura Davis, Pauline Ball, John Fleming
May 30, 2017
Old school customer service at its best. Laura, Pauline and John took really good care of us from start to finish. We purchased a 2013 BMW in excellent condition. The team really provide grea Laura, Pauline and John took really good care of us from start to finish. We purchased a 2013 BMW in excellent condition. The team really provide great customer service and made us feel comfortable. I would recommend this dealership. Great cars and good people!! More
by olupeggy
Employees Worked With
Laura Davis, Pauline Ball, John Fleming
May 27, 2017
Friendly and pressure free! I recently got my 2nd car from Fairfax Motors. Pauline was patience and was not in a rush to get me in and out. It took me over 6 months to purchase m I recently got my 2nd car from Fairfax Motors. Pauline was patience and was not in a rush to get me in and out. It took me over 6 months to purchase my vehicle which is more than the average joe. Thank for your patience and all the help that you and your provided. I really appreciate you. PS I owe some gummy bears ! More
by luenfi
Employees Worked With
Laura Davis, Pauline Ball, Pat Warren
May 25, 2017
Wonderful! Pauline was wonderful and made me feel very comfortable during the long process of buying my first car! I am very satisfied with my experience and I l Pauline was wonderful and made me feel very comfortable during the long process of buying my first car! I am very satisfied with my experience and I love my new vehicle. More
by Shannon Mullin
Employees Worked With
Pauline Ball, John Fleming
May 22, 2017
A Great Experience! Pauline was a tremendous help! I went in not really sure what I was looking for (only had some basic requirements) and she helped me find a great car Pauline was a tremendous help! I went in not really sure what I was looking for (only had some basic requirements) and she helped me find a great car at an amazing price!! The team at Fairfax Motors made the whole process very easy from start to finish. More
by Chris Albright
Employees Worked With
Pauline Ball
May 19, 2017
Great customer service! Pauline was so helpful, friendly, and courteous. This dealership cares about their customer's satisfaction from beginning to end. Superior staff and Pauline was so helpful, friendly, and courteous. This dealership cares about their customer's satisfaction from beginning to end. Superior staff and quality vehicles. We are pleased with our purchase. More
by Brooke Payne
Employees Worked With
Pauline Ball
May 18, 2017
Excellent customer service! Fairfax Motors gave us excellent customer service and a very fair price on a used car for our daughter. They went above and beyond to change out the Fairfax Motors gave us excellent customer service and a very fair price on a used car for our daughter. They went above and beyond to change out the brakes for us and make sure the vehicle was inspected, even though the current inspection had not yet expired. They were friendly, fair and not at all pushy! We will be back! More
by Christine Michaud
Employees Worked With
Michelle and one other manager., Pat Warren
May 15, 2017
Run for the Hills! From the moment we walked in we knew we were being sold...real shady vibes from the get. We looked over the car with the sales guy and it appeared fin From the moment we walked in we knew we were being sold...real shady vibes from the get. We looked over the car with the sales guy and it appeared fine and when we asked for service records they just kept assuring us how fine the car was and how they took it to the Benz dealer and had them give a clean bill of health. We said ok let us see the report from the dealer clearing the car and all they could show us was the state inspection check list they had their in house mechanic do. While all of this is going on between us and the owner the sales guy just keeps saying, "I don't really care about much else but the review you give me so I can get my bonus...?!?!" Anyway so we told them we were taking the car to the dealer before we buy and the mood changed real quick. They started to say ok but I don't know why you want to do that because the car is fine...blah blah. We took the car to the Mercedes Benz dealer, they did a thorough inspection and the car comes back with a $ 6,000.00 list of issues to be fixed. Leaks everywhere...! Leaks! The gentlemen at the dealer said from the moment we dropped the car off Fairfax Motors was calling them trying to convince them to tell us the car was good...when I asked the service manager if Fairfax Motors brought the car in he said no definitely not and he knew something was up because they would not stop calling them about the car. We went back to drop off and see if Fairfax Motors would be willing to fix the issues and all they tried to do was convince us that major leaks with a price tag of $ 6,000.00 was no big deal and the dealer was trying to just take our money. Umm no! So we sit down with the owner and tell him ok so would you be willing to fix these issues to sell us the car and he said no absolutely not...we told him well we figured that and left. Keep in mind that car still has those issues! If he was not willing to fix for someone who was going to buy it, he for sure is not going to fix them to sell it...he made it clear he thinks he will just sell to the next “sucker" who walks in the door. They are snakes! They are all very easy to read, slimy, but the car was a one off and we were hoping it would have checked out but for $ 6,000.00 we are lucky we dodged that bullet! We went to BMW of Alexandria and were treated with nothing but respect, they were happy to certify the car and take care of anything, ANYTHING, that was a concern…they said we could come back even if we noticed something after the fact. Do your research people…you deserve better! Just want to add...I kept the $ 6,000.00 laundry list of major issues so if anyone needs proof just let me know and I will be happy to provide! More
by Run4TheHills
Employees Worked With
Pat Warren, John Clark
May 08, 2017
A professional car dealership I have driven by Fairfax Motors countless times, admiring their inventory but never stopping in to engage because I have had many bad experiences at t I have driven by Fairfax Motors countless times, admiring their inventory but never stopping in to engage because I have had many bad experiences at the large dealerships in the area. What I found was a small, lean dealership that was staffed by experienced car people. They are no-pressure, treat you with respect car people that have proven to me that I can have a car-buying experience that is enjoyable from start to finish; instead of the go-to-war, see who can outlast who, experience that I had come to abhor at the larger dealerships. John Fleming and his team are great and, if you are in the market for a used car, you will not be doing your search justice if you don't stop in and say hello. More
by David Cohen
Employees Worked With
Pat Warren, John Fleming
May 05, 2017
Pat's the Man! From the beginning Pat made me feel like family and helped with every facet of the car buying process. He is extremely knowledgeable when it comes to From the beginning Pat made me feel like family and helped with every facet of the car buying process. He is extremely knowledgeable when it comes to fitting a person with the exact vehicle to satisfy their needs. On top of that he is a great guy! I couldn't be happier with my purchase and I would recommend anyone to give him a call when looking to buy a vehicle. More
by brizzle23
Employees Worked With
Pat Warren
