Fairfax Motors
Fairfax, VA
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Get It In Writing I purchased a 2010 Ford F150 in July of this year. When I first looked at the truck there appeared to be a leak around the cab 3rd brake light. I wa I purchased a 2010 Ford F150 in July of this year. When I first looked at the truck there appeared to be a leak around the cab 3rd brake light. I was told that it had been fixed before I purchased the truck. I bought the truck and the next day it rained and the leak was still there. When I called John he told me to get it fixed and send them the bill for reimbursement. So it was never fixed before I purchased it. I got it fixed and sent the bill to the dealership. I followed up with an text to John and have never heard a word from them. They will not respond to texts and have never sent any reimbursement. I am from the Shenandoah Valley and when a person gives his word on something, you can count on it. I guess it is not the case at Fairfax Motors. I would tell anyone making a purchase at this dealership to get everything in writing. More
Great experience I was looking for a low mileage VW GTI. Found one with a great carfax at Farifax Motors. I was a little nervous but I bought the car sight unseen. Fle I was looking for a low mileage VW GTI. Found one with a great carfax at Farifax Motors. I was a little nervous but I bought the car sight unseen. Flew in from KY to pick it up. It's a great car, super clean. Got it at a great price. Smooth transaction. Would buy from them again. More
Good Experience I had been looking for a car for a while, and found it at Fairfax Motors. I came in without any appointment and was helped by Patrick. He was very k I had been looking for a car for a while, and found it at Fairfax Motors. I came in without any appointment and was helped by Patrick. He was very kind and patient. I narrowed it down to two cars in the lot, they had a really good selection of luxury cars even though its a very small lot. The whole process was very smooth and efficient. The only thing I didn't like was that I had to get the inspection done on my own before I could get my permanent tags. Pauline was helpful in finalizing that process for me. Although its a small operation, they are very personable and helpful. More
Great Service! A+++++ We found a 2008 Mustang GT show car on Carfax listed by Fairfax Motors. Our sales representative was Pauline Ball. We are located in Erie, Pa 7 1/2 We found a 2008 Mustang GT show car on Carfax listed by Fairfax Motors. Our sales representative was Pauline Ball. We are located in Erie, Pa 7 1/2 hours from the dealership, so most of the transaction had to be done by phone. Pauline was fantastic! She did everything necessary to accommodate us and make the process go as smooth as possible. We drove down to Fairfax to close the deal. Pauline was waiting for us and spent several hours with us on a busy weekend to work through the details and finish the purchase. Everyone there was very friendly and professional. Special thanks to Pauline! More
Very personable, no nonsense, military friendly Very pleasant experience purchasing from Faifax Motors. Wide selection of vehicles and very experienced staff. We appreciated their ability to find Very pleasant experience purchasing from Faifax Motors. Wide selection of vehicles and very experienced staff. We appreciated their ability to find a very competitive interest rate. More
Excellent customer service A very professional and friendly experience in purchasing a car! Everyone was exceptionally helpful and patient with a young buyer. We appreciated t A very professional and friendly experience in purchasing a car! Everyone was exceptionally helpful and patient with a young buyer. We appreciated the informative and personal touch to meet our specific needs. We would recommend others to Fairfax Motors for a personalized touch! More
Very good customer service Wonderful customer service, Ms. Pauline was very nice, I'm really happy with the service. I will look forward to do more biusnies with her. Wonderful customer service, Ms. Pauline was very nice, I'm really happy with the service. I will look forward to do more biusnies with her. More
Great Customer Service Each person we dealt with were very personable and helpful. They were willing to work with us and meet us where we needed to be. Each person we dealt with were very personable and helpful. They were willing to work with us and meet us where we needed to be. More
A Breath of Fresh Air The high caliber of customer service is the same at this dealership whether you are buying a Scion or whether you are buying a BMW. Pauline Ball was a The high caliber of customer service is the same at this dealership whether you are buying a Scion or whether you are buying a BMW. Pauline Ball was absolutely amazing. She was not overbearing but was charming, extremely helpful, and always readily available. All of their cars are in excellent condition. My car is a few years old and admirers think it is brand new! The staff is willing to go above and beyond every step of the way to ensure that you have the easiest car buying experience. For the first time I would actually say I enjoyed buying a car. Fairfax Motors is a refreshing change to the used car buying experience. I would recommend them first and foremost to anyone who is looking to buy a used car. More
Great Experience for my out of state sale I have been looking for a heavy duty truck for 2 years now when I saw the F350 diesel on the Fairfax Motors web page. Since I am from Pennsylvania Th I have been looking for a heavy duty truck for 2 years now when I saw the F350 diesel on the Fairfax Motors web page. Since I am from Pennsylvania The pictures and carfax from their website were important. Checking with Kelly Blue Book and NADA the truck was priced well under blue book cost. I called and set up an appointment really not expecting alot. When my wife and I arrived we were thrilled at how great the truck looked and drove. We had a deal within an hour and put a down payment on the truck. There was a slight problem with one front tire and John could have gone cheaper but replaced both front tires and went the extra mile and put on the same high quality tires that were on the rear. When I came down to pick up the truck all paperwork was ready for me. I was able to do all title and license work from there dealership. We were driving home in less than 2 hours. While we were there we met the owner and it seems that they really care about their reputation. This does not seem like a high pressure dealership, the cars are clean and seem priced very fairly. I would not hesitate to recommend them based on my experience. More