Fair Oaks Ford - Service Center

Service and Customer Relationship The staff of this dealership are excellent and very attentive. The service engineer has always provided the appropriate level of advise and service w The staff of this dealership are excellent and very attentive. The service engineer has always provided the appropriate level of advise and service when taking care of my vehicle. Even though it is not the most modern model for vehicle he contines to treat it as though it was his own. Superb customer service More

Always service with good explanation of services The staff are very patient in answering my questions. Prior to major work, they explained in detail what was needed. They are also very polite. The staff are very patient in answering my questions. Prior to major work, they explained in detail what was needed. They are also very polite. More

Oil change and Air Bag Recall The service for the oil change and air bag recall were great. The only issue I had was as a courtesy there is a car wash afterwards and that was poor The service for the oil change and air bag recall were great. The only issue I had was as a courtesy there is a car wash afterwards and that was poorly done. My car looked the same as it went in. More

super service with joe mayer Joe Mayer was excellent in trying to correct a vibration problem on my 2015 Mustang GT-- Joe also had Mark H ride with me to experience the problem I Joe Mayer was excellent in trying to correct a vibration problem on my 2015 Mustang GT-- Joe also had Mark H ride with me to experience the problem I was having--everyone in the sercice dept was very professional--will look forward to future servicing of my new car!! More

Excellent, Professional Service The service department quickly and professionally took care of my automotive needs. They answered and addressed all of the questions and concerns that The service department quickly and professionally took care of my automotive needs. They answered and addressed all of the questions and concerns that I had. I definitely recommend their service department. More

Service I have owned my Ford Expedition for 13 years. Fair Oaks has kept it running with their excellent service. Thank you Fair Oaks in Naperville. I have owned my Ford Expedition for 13 years. Fair Oaks has kept it running with their excellent service. Thank you Fair Oaks in Naperville. More

F150 service Brought my F150 in for service at 8:30, I wanted it back by noon and it was done in less than an hour. great people to deal with. Brought my F150 in for service at 8:30, I wanted it back by noon and it was done in less than an hour. great people to deal with. More

BROUGHT MY CAR IN FOR SERVICE AND DISCOVERED I BAD RADIATOR. Dave in service explained the problem and how long it would take to get the parts. He was able to find me a loaner and got me on my way. He also kep Dave in service explained the problem and how long it would take to get the parts. He was able to find me a loaner and got me on my way. He also kept me informed on the progress of the repair, so I was able to plan my schedule accordingly. Overall a good experience. More

Very pleased I have been consistently pleased with service each of the vehicle I have taken there. I look forward to being able to receieve fair pricing and accur I have been consistently pleased with service each of the vehicle I have taken there. I look forward to being able to receieve fair pricing and accurate diagnostics More

Consistently excellent service!!! This service was for a recall and was told they would need a full day so I dropped off my car in the evening and as promised, my vehicle was first in This service was for a recall and was told they would need a full day so I dropped off my car in the evening and as promised, my vehicle was first in line and by 3:00 it was done including a car wash!!! I service my vehicle every 3000 or so miles for an oil change and for the past 6 years I have continued to service my vehicle at this location because they are honest and friendly. They always do a thorough check list no matter what you bring your car in for and they never hit you up for anything that's not necessary. More