Fair Oaks Ford - Service Center

Was traveling through Naperville, IL, (Jan 2013) when I experienced engine problems on my Ford. Went to the Fair Oaks Ford-Lincoln Dealer Service Department during posted service hours and was told they d experienced engine problems on my Ford. Went to the Fair Oaks Ford-Lincoln Dealer Service Department during posted service hours and was told they didn't have mechanics working during the posted hours but I could leave my care for several days and they could probably work on it the next week. Even though I was not from the area, and needed the vehicle to get home that day, they would not provide any information about an alternate location where I might get my car serviced in a timely manner. I travel extensively and have occasionally experienced car problems. Every other time I can remember, dealers have bent over backwards to help get me on my way and they have referred me to an appropriate alternative if they could not provide the service themselves. The people were not mean but just unhelpful and unconcerned that I was not from the area (probably didn't see us as future business) and that we needed to get home. More

12/15/11 Update to info below: After emailing the owner, I received a call from the Service Manager apologizing for their mistake. He also stated that he has added a note to their system on the oil capacit I received a call from the Service Manager apologizing for their mistake. He also stated that he has added a note to their system on the oil capacity of the 5.4L 3-valve Triton engine to prevent this from happening again. I will give them a second chance, but will reserve recommending them pending the outcome of my next oil change. ********************** 12/14/11: I came in for an oil change on a 2006 F-150 with the 5.4L V8. Out of habit I checked the oil level after the service was completed. The oil level was low (at the bottom line of the crosshatch). The mechanic had only put in 6qt of oil when the 5.4L engine takes 7qt. The issue was corrected, however, both the mechanic and the service writer stated they thought my truck took 6qt, but didn't bother to look it up and check. I know an oil change is a simple service that doesn't pay the mechanic as well as others, but it is a very important maintenance item and if a simple service is not done correctly I will not trust that shop to do any other service. More

Excellent Customer Service!! I've been bringing my car in for routiine service for over 5 years and everytime i walk in i get prompt service with a smile. I'm a devoted customer and will return to Fair Oaks for routiine service for over 5 years and everytime i walk in i get prompt service with a smile. I'm a devoted customer and will return to Fair Oaks when its time to purchase a new car. I recommend Fair Oaks Ford for both service and sales. More

What a great experience I had when I took my Ford Edge in for routine service. Carlos was professional, courteous and very friendly. He was thorough in his explanation and explained in terms I understood. I for routine service. Carlos was professional, courteous and very friendly. He was thorough in his explanation and explained in terms I understood. I had the same experience with John K. I will definitely return to Fair Oaks and they will be my go to dealer when it's time to purchase a new vehicle. More