Fair Oaks Ford - Service Center

GREAT SERVICE The service is great and I don't have to wait long time for my car, with appointment. and if something don't like me they fixed to better. The service is great and I don't have to wait long time for my car, with appointment. and if something don't like me they fixed to better. More

45,000 mile service I have been happy with this dealership since we bought our car here. There is a dealer in my own town, but I prefer to drive the 30 minutes because o I have been happy with this dealership since we bought our car here. There is a dealer in my own town, but I prefer to drive the 30 minutes because of the great people and service here. More

Regular Upkeep I received a detailed report of when I will be needing new tires, brake pads, etc. They changed the oil, checked all fluids, washed my car and didn't I received a detailed report of when I will be needing new tires, brake pads, etc. They changed the oil, checked all fluids, washed my car and didn't try to sell me anything - they just wrote down what will be needed eventually. Beautilful~ More

Service Brought my car in for oil change, needed filters replaced. Everything was explained great. Very nice and professional. I would Highly recommend th Brought my car in for oil change, needed filters replaced. Everything was explained great. Very nice and professional. I would Highly recommend this dealership to anyone. More

I had some extensive suspension modifications to make to a new '14 Raptor. Popular opinion is that you bring your vehicle to a specialty shop for these types of modifications; however, I had the opportunit a new '14 Raptor. Popular opinion is that you bring your vehicle to a specialty shop for these types of modifications; however, I had the opportunity to talk with Joe (assistant Service Manager) and with their "SVT technician," Mark. After doing so, I felt confident that they had the skills and experience to perform the work with the high level of quality that I was looking for. I was not disappointed. Mark did a fantastic job, even confirming a couple special things with an engineer at the suspension kit company. They provided me timely updates and completed the work on the estimated timeline and for the estimated price. On these types of projects, you learn more about a company when something doesn't go to plan...and this was the case when it came down to the final step of performing the alignment. Although their alignment rack was supposed to be able to handle the raptor, it was throwing faults and was ultimately unable to align the castor. Joe and Mark went out of their way to identify shops that could handle it and offered me different options for finishing up the work - bringing it to them myself, or they could. I couldn't be happier with the truck and the work they performed. More

Great Service Center. I originally went in for repairs for a rattling noise. Although it took the manufactured time to deliver the part, the service department was very helpful throughout the experience. for a rattling noise. Although it took the manufactured time to deliver the part, the service department was very helpful throughout the experience. More

Always friendly and knowledgeable. Didn't have an appointment and they serviced my car right away. Vehicle was returned serviced and washed. Great service and Sales departments. appointment and they serviced my car right away. Vehicle was returned serviced and washed. Great service and Sales departments. More

I intended to get to the dealership at 7:30 am Friday morning for my first oil change. I made it there at 9 am. The service dept. was so busy, there was one seat left in the customer lounge. I had expect morning for my first oil change. I made it there at 9 am. The service dept. was so busy, there was one seat left in the customer lounge. I had expected to wait an hour or so at 7:30am. Because it was so busy, I settled in for an 1.5-2 hour wait. Less than 45 minutes later my car was done and they had even rotated my tires at no charge. I love this place! Sincerely, Pat Cherny More

We have two cars and my wife drives our '06 Chrysler Pacifica almost exclusively. I recently drove it for the first time in over several months. I couldn't believe how bad of shape it was in. The ste Pacifica almost exclusively. I recently drove it for the first time in over several months. I couldn't believe how bad of shape it was in. The steering was really loose and there was some sort of clunk when I accelerated. The brakes seemed bad too since I had to push in quite a bit on the pedal. It was also leaking some fluid and started to leak quite a bit. It then overheated while my wife was driving it. Since the oil and trans fluid were always fine, it had to be the coolant. I filled it with water just to get it into the dealership. We took it to Fair Oaks Ford since we recently bought a Fusion there and felt very comfortable with them. I only told them about the overheating, but they came back with other issues that needed to be addressed. Engine mounts (the clunking on acceleration), brakes (as I had suspected), and tie-rods (the loose steering), along with a bad water pump (leaking and overheating). After getting the Pacifica back, it was amazing. It drove like new. They correctly diagnosed and fixed all the problems that I had noticed. Very impressed. I would definitely recommend this dealership for service of any vehicle. More

This service department is amazing! I was helped by Joe M. He has fixed all of my issues and is very understanding and honest. Great person to work with! M. He has fixed all of my issues and is very understanding and honest. Great person to work with! More