Fair Oaks Ford - Service Center

Repair under warranty I got my 07 mustang's airbag replaced under recall. The staff are knowledgeable and helpful. The facility is clean and the waiting room is nice. Highl I got my 07 mustang's airbag replaced under recall. The staff are knowledgeable and helpful. The facility is clean and the waiting room is nice. Highly recommended. Daniel More

Tire and Brake Service for my 2007 Mercury Mountineer Fair Oak Ford/Lincoln service is great.,...Dave and Joe always do a terrific job....they keep you informed on the repair and do only what is necessary Fair Oak Ford/Lincoln service is great.,...Dave and Joe always do a terrific job....they keep you informed on the repair and do only what is necessary .....i am a very satisfied repeat customer for both purchase of a new car and the service More

Service for my Ford Escape Was having a problem with the blower for the heater and air conditioning. Carlos Posada got me in and out in no time. They even did the multi-point Was having a problem with the blower for the heater and air conditioning. Carlos Posada got me in and out in no time. They even did the multi-point inspection and washed my car. Love their service. More

Good service I have a ford fusion hybrid and every time i come for service they treated me as a special customer and i like it, no one can beat them.Good job guys. I have a ford fusion hybrid and every time i come for service they treated me as a special customer and i like it, no one can beat them.Good job guys. More

Always professional and fast As usual, everyone at Fair Oaks was great. They always treat me with respect and they always take good care of my car. It's never a hassle taking my As usual, everyone at Fair Oaks was great. They always treat me with respect and they always take good care of my car. It's never a hassle taking my car in for service there. More

EXCELLENT SERVICE We were thinking about buying a used car for my daughter and called to set up an appointment to have the car checked out. Joe was amazing in the way h We were thinking about buying a used car for my daughter and called to set up an appointment to have the car checked out. Joe was amazing in the way he got the car in right away, with no advanced notice and when the mechanic was finished, Joe explained the exact condition of the car to both us and the original owners of the car so we knew up front what we were buying. I would recommend this Service Center to everyone I know!! THANK YOU JOE for the great service! More

Service visit for my Ford Fiesta My for Fiesta is a very dependable car. I use it for short trips in town, The Dealer service department and especialy Carlos Posada is always pleasent My for Fiesta is a very dependable car. I use it for short trips in town, The Dealer service department and especialy Carlos Posada is always pleasent and treats me like a special customer. Good Job More

Disappointing I went to the Fair Oaks service center in order to get a front license plate bracket installed on my car upon moving to Illinois. 1. As I was in I went to the Fair Oaks service center in order to get a front license plate bracket installed on my car upon moving to Illinois. 1. As I was in the waiting area, one gentleman had decided to bring his bull dog to the Ford service center on a Saturday afternoon. As a new resident coming here from South Carolina, I can't say I've learned Illinois etiquette yet, but I found this completely inappropriate. The dog was literally growling and barking at people the ENTIRE time that I waited. 2. I simply asked that the technicians install the front plate bracket, and then replace my temporary plates with my specialty collegiate license plates that had come in. When they put the new plates on, they decided to add a "Fair Oaks Ford" license plate frame on both the front and the back, thus covering up my specialty collegiate license plate. Nice try, y'all. I bought this Ford Edge in South Carolina, you don't have to assume I'm going to be a moving advertisement for your dealership here. I didn't appreciate having to get home and re-do half of the job after I had just forked over $60 for a license plate bracket. More

Timely Service Appointment Was able to have the necessary repair done to my leaking tire within one hour of arriving. The service staff was professional and quickly assigned my Was able to have the necessary repair done to my leaking tire within one hour of arriving. The service staff was professional and quickly assigned my car to a technician to complete the repair. Anthony my service advisor quickly informed me of the problem and what needed to be done for the repair. More

Brake Job They are fair, honest and communicate very well. They always make the customer feal like a customer. The service department is always professional an They are fair, honest and communicate very well. They always make the customer feal like a customer. The service department is always professional and true to their word. They are not just selling you unnecessary repairs. More