Fair Oaks Ford - Service Center

Excellent service and quick turn-around for major car repair I was very impressed with my service advisor Mark Sciulli. We had the car originally repaired at Pep Boys, but they could not complete the repair. Mar I was very impressed with my service advisor Mark Sciulli. We had the car originally repaired at Pep Boys, but they could not complete the repair. Mark took an interest in our situation even before we made any appointment. I brought the car to the dealership hoping it would get looked at some point during the week. When I called the next day, Mark already had the car on the service lift and had a list of items that were already gone over. I appreciated the quick turn-around. The car was serviced at the Used Car dealership, but because of hours and my ability to pick up the car at a later time, Mark arranged to have my car ready and waiting for me at the main dealership. Thank you to Mark, Richard, and Andres for taking care of my car! More

Professional, Personable, and Honest. My service advisor was Carlos and he was efficient yet personable. The work on my 2014 Ford Taurus was performed by Mike S and he did an outstanding My service advisor was Carlos and he was efficient yet personable. The work on my 2014 Ford Taurus was performed by Mike S and he did an outstanding job. Aside from an oil change, service was completed on a rattling noise from the bottom of my car at no charge (under warranty). No "upselling" was done by Carlos where other dealerships would do that with out shame. I wish I lived closer but I am willing to drive the 45 minutes to get my care serviced by Fair Oaks Ford!!! More

Very Knowledgeable F-150 had an electrical issue that was draining the battery. The truck had been returned to the factory and certified before I purchased. The issue F-150 had an electrical issue that was draining the battery. The truck had been returned to the factory and certified before I purchased. The issue continued until I took the truck to Fair Oaks where they diagnosed the problem and fixed it! More

Oil Change Experience Fast and friendly service. However, every time I bring my car in, I feel like they are tying to sell me other services (i.e. transmission fluid chang Fast and friendly service. However, every time I bring my car in, I feel like they are tying to sell me other services (i.e. transmission fluid change, brakes, etc.). It is not a hard-sell, but they always seem to recommend something, so I always brace myself for the "sell." More

One Day hatch / latch repair Anthony was professional, to the point and got the work done quickly. I was only available one day to get my wife's Escape's lift door repaired and F Anthony was professional, to the point and got the work done quickly. I was only available one day to get my wife's Escape's lift door repaired and Fair Oaks Service team made it happen. All is well on the home front! More

Long time customer and proud loyal Ford owner of 3 vehicles Very professional and excellent customer service at this dealership, especially in the service department - specifically, John Mazurek exemplifies tot Very professional and excellent customer service at this dealership, especially in the service department - specifically, John Mazurek exemplifies total customer satisfaction and he goes out of his way and takes the time to explain fully the work performed on my vehicle(s) and recommends and points out other issues/problems (if any) that need to be addressed at a future date. John and all the service reps (Dave, Joe, Carlos, etc.) are totally professional and should be a model for other Ford dealerships to follow for complete, total customer satisfaction! More

Always helpful and friendly. Fast service. I have always been treated kindly. Have always been given a great price. Sales and service dept. great to work with. John Kranovitch, the best. I have always been treated kindly. Have always been given a great price. Sales and service dept. great to work with. John Kranovitch, the best. More

From the minute i arrived it was a positive experience. Friendly atmosphere and customer service was very professional. My thanks goes out to Frank Luciano, from the minute i walked in to the write up desk Friendly atmosphere and customer service was very professional. My thanks goes out to Frank Luciano, from the minute i walked in to the write up desk he was very helpful. More

Prompt Service for Warranty Recall I received a letter from Ford stating there was a potential electrical problem involving the battery and electrical system with my C-Max Hybrid. I ca I received a letter from Ford stating there was a potential electrical problem involving the battery and electrical system with my C-Max Hybrid. I called and schedule service the next day, and the problem was corrected within 48 hours of my receiving the letter. Couldn't ask for more than that. More

Full Service Maintenance I have found the staff very professional. If there is any additional work they let me know what is needed and when it should be completed by. There I have found the staff very professional. If there is any additional work they let me know what is needed and when it should be completed by. There is no pressure from the staff More