Fair Oaks Ford - Service Center

"Safe and Secure" I arrived at Fair Oaks Ford/Lincoln around 2:30pm, with my 2007 Lincoln MKX (which I had purchased there). I was bringing my car in to get "The Works" I arrived at Fair Oaks Ford/Lincoln around 2:30pm, with my 2007 Lincoln MKX (which I had purchased there). I was bringing my car in to get "The Works" and they told me that I did not need an appointment, just show up. They took my car in right away. I also asked them about a recent recall on my car. They checked on that for me as well, reassured me that my car was safe and that I would be notified on any updates on that recall. They found that I needed a new air filter and a power steering flush. So when I asked them if I could see it, they brought me into the service center and the mechanic showed me exactly what they meant. I was very pleased that they made me aware of these issues and were willing to show and explain it all to me. During the tire rotation they found that my "front Sway Bar Links" were in bad shape and one side was completely broken. They showed that to me as well and it was surely broken. I was very pleased they found it and had the time to fix/replace that for me. I live in Chicago and have to drive pretty far to go to this dealer. So I'm grateful that Fair Oaks has a very comfortable and large waiting area for their customers to wait for their car. The room has a TV, computers and WiFi, tables/chairs, some lounge chairs, a kids playroom, drinks and treats. I had my computer with me and there were stores nearby, so my wait went by quickly. The service representative Dave, was very professional and attentive. He answered all my questions and gave me the specials and rebates that applied to me. They even washed my car when finished. Even though I didn't expect the extra work that my car needed, I was glad they addressed it all and were able to fix it on the spot, in that one visit. I was very happy with the service. It's important to me to know I'm driving a safe and secure car. I drive on long trips and I am confident my car is in excellent working order. Thanks Fair Oaks Ford. More

Easy Peasy My car required a recall so I called to make an appt. Carlos scheduled my appointment at a convenient time for me. Upon arriving at Fair Oaks, Frank My car required a recall so I called to make an appt. Carlos scheduled my appointment at a convenient time for me. Upon arriving at Fair Oaks, Frank checked me in right away, called for the shuttle to take me home and in less than 5 minutes, I was on my way. The recall work was completed before the promised 2 hours! When I returned to pick up my car, Frank greeted me right away and pulled my freshly washed car around out front and wished me a Happy 4th of July weekend. More

Excellent Service was excellent, prompt, friendly and addressed all my needs. The service department answered all my additional questions and estimates on futur Service was excellent, prompt, friendly and addressed all my needs. The service department answered all my additional questions and estimates on future repair work. Although I recently purchased a new car I didn't hesitate taking my other used cars to enjoy the service expertise . Sales staff continues to be friendly after sales and free car wash is appreciated. More

Smooth and Professional I went to Fair Oaks Ford for a transmission leak in my 2014 Ford Flex (not optimal, but it was under warranty). I called on 7/2 and was able to schedu I went to Fair Oaks Ford for a transmission leak in my 2014 Ford Flex (not optimal, but it was under warranty). I called on 7/2 and was able to schedule an appointment for first thing on 7/3, the Friday before the holiday weekend. Service was professional. Carlos was the person who helped me. I let him know that if my vehicle could not be repaired that day, I would have to come back, since I have a vacation road trip planned for the 5th. The lounge area had oranges, bananas, chocolate chip cookies, coffee (with REAL mugs), bottled water, and wi fi. I have to say I am a huge fan. It was clean and comfortable. In the end they did fix my car and I drove it away that day, which is actually not what I was expecting. I would absolutely come back. I love the idea that I can chill out and get some work done while my car is getting serviced. More

Service Dept My wife went in to have her tire looked at- we purchased the wheel and tire coverage from Ford. They wanted to charge in addition to the insurance co My wife went in to have her tire looked at- we purchased the wheel and tire coverage from Ford. They wanted to charge in addition to the insurance coverage, and their customer service and professionalism is substandard. More

Responsive, Understanding, Professional Responded quickly to my request for service. Understood my concerns, performed service professionally. The staff was accommodating and the service ar Responded quickly to my request for service. Understood my concerns, performed service professionally. The staff was accommodating and the service area was clean bright and a fresh pot of coffee was brewing - cookies were good too!! More

Top notch dealership and service center Service reps are friendly and knowledgeable. Get you in and out for oil change in minimal time and waiting area is very clean and comfortable. Has T Service reps are friendly and knowledgeable. Get you in and out for oil change in minimal time and waiting area is very clean and comfortable. Has TV, computer bays, children's playroom, refreshments, working table areas -- everything you need to make the best use of your wait time. Always a good experience at Fair Oaks. More

Service Department Service department personnel always professional and courteous. Always listen to what you say and address your concerns. They perform service quickl Service department personnel always professional and courteous. Always listen to what you say and address your concerns. They perform service quickly for you and advise you if the repair/service will take a long time. If so, they will offer you a shuttle home, if needed, depending on how far you live. More

Service Call Above and Beyond I took my Focus hatchback in for headlight repairs. During the service their technician, unprompted, fixed a rattle in my hatch that I had tuned out I took my Focus hatchback in for headlight repairs. During the service their technician, unprompted, fixed a rattle in my hatch that I had tuned out over time. The silence as I drove away was wonderful. I'm confident that all of their repairs were done correctly and heartened by their attention to detail. More

Trustworthy, honest, and reliable repair I received an honest assessment of the problem which I learned would take about 2.5 hrs to repair. Ford drove me home and finished the job on time. Th I received an honest assessment of the problem which I learned would take about 2.5 hrs to repair. Ford drove me home and finished the job on time. The problem was totally eradicated. More