Fair Oaks Ford - Service Center

Service Review Getting a car worked on can sometimes be so frustrating. I have to say that when I go in to Fair Oaks Ford that I feel like I'm getting excellent ser Getting a car worked on can sometimes be so frustrating. I have to say that when I go in to Fair Oaks Ford that I feel like I'm getting excellent service. They know me by name. They take the time to talk to me about issues. And, while keeping your car running can be expensive at time, I always feel like they doing the best to provide me with the best service at the most affordable price. More

Great Service Went for an oil change on Saturday was able to get the car in quickly. The service people are very friendly and knowledgeable. They do more than just Went for an oil change on Saturday was able to get the car in quickly. The service people are very friendly and knowledgeable. They do more than just an oil change. Would definitely recommend and will go back. More

Great Service with great people I always enjoy my experience with this service group. Not only do they perform the items I requested but make sure the rest of the car in in working o I always enjoy my experience with this service group. Not only do they perform the items I requested but make sure the rest of the car in in working order. They are very good at keeping up on the maintenance items that are need each year. More

Great Service Everytime We receive great service every time we visit Fair Oaks Ford in Naperville. The service advisors are always friendly and helpful! I would definitely We receive great service every time we visit Fair Oaks Ford in Naperville. The service advisors are always friendly and helpful! I would definitely recommend this dealer! More

20,000 mile check up C-Max plug in Car went in for the 20,000 mile service and I did not know what to expect. After some confusion realized that the dealer only did what was required a Car went in for the 20,000 mile service and I did not know what to expect. After some confusion realized that the dealer only did what was required and not the additional services that would have increased the cost of the service. I appreciate very much the honesty and trustworthiness of the technician and Anthony, the service writer. More

Outstanding Service Center After owning many cars during the last fifty two years, the Service Center at Fair Oaks Ford in Naperville is the BEST that I have ever dealt with! Th After owning many cars during the last fifty two years, the Service Center at Fair Oaks Ford in Naperville is the BEST that I have ever dealt with! The staff is very knowledgable, very well trained and extremely customer friendly. My Ford Fusion Hybrid is always ready when promised and I have recommended Fair Oaks Ford to many of my friends and neighbors. More

The Works Rocks!! I love the works package for servicing my 2006 Ford freestyle, they look at everything give you a nice report, so the fluids wash the car and vacuum I love the works package for servicing my 2006 Ford freestyle, they look at everything give you a nice report, so the fluids wash the car and vacuum the inside! Really is a great value, and friendly service !!!! More

Consistent outstanding service! I can always count on the service department to do a thorough check of my car and efficiently take care of any problems. I have trusted them since I I can always count on the service department to do a thorough check of my car and efficiently take care of any problems. I have trusted them since I bought my car there in 2007 with all work and they never have disappointed. More

Excellent, Fast and Affordable Service This was my second visit here. Both times, I was very impressed with service, speed and price. I waited for my vehicle both times when I brought my 20 This was my second visit here. Both times, I was very impressed with service, speed and price. I waited for my vehicle both times when I brought my 2013 Ford Edge. Very prompt and courteous service. They washed my can too, which was nice. I will bring our 2002 Lincoln Continental next time for an inspection and send review for an older vehicle. I highly recommend this dealer. Very trustworthy!! More

Service Department Rip Off I brought my 2002 f250 Super Duty in because the interior blower motor wasn't working. Six hours later, I received a call from the service dept. They I brought my 2002 f250 Super Duty in because the interior blower motor wasn't working. Six hours later, I received a call from the service dept. They informed me that the blower motor and the blower motor resistor needed to be replaced. They told me it would cost $600 because they needed to tear apart the dashboard to replace. I not willingly told them to go ahead and perform the work. I then went to my computer and googled how to replace the blower motor and resistor. To my surprise, the blower motor and resistor are NOT within the dashboard, but on the fire wall in the engine compartment. When I called the service dept. back and told them what I had learned, they said "our technician made a mistake" and they could adjust it down to $420. So, had I not looked into the facts, Fair Oaks Ford would have gladly ripped me off!!! More