Fair Oaks Ford - Service Center

No appointment and fixed within 2 hours The drivers door handle stopped working on a Saturday evening and I showed up at the dealer when they opened at 7AM on Monday. They were extremely he The drivers door handle stopped working on a Saturday evening and I showed up at the dealer when they opened at 7AM on Monday. They were extremely helpful, took me right away, figured out what was wrong, had the part in stock, fixed it and I was on the road by 9AM. It just doesn't get any better than that. More

They took my car in the next day and fixed it by 1:30. They took me really fast and did the work well. The car runs like new. It needed 3 coils. They gave me the discounts that they could as I didn't They took me really fast and did the work well. The car runs like new. It needed 3 coils. They gave me the discounts that they could as I didn't have my coupons. I usually see Dave who knows me by name and it was a little longer with the new service man. Dave always remembers me and calls about repair costs before proceeding. I will try to come in when he is there although Mark was good too. More

service Very good service for our three vehicles, a Lincoln and 2 Fords. Oil changes, new battery and all services. Always helpful and friendly. Thank You. Very good service for our three vehicles, a Lincoln and 2 Fords. Oil changes, new battery and all services. Always helpful and friendly. Thank You. More

Purchase and service experience We bought the car new and have been taking it back to Fair Oaks exclusively for service. Craig Holsman was easy to work with and trusted me from the We bought the car new and have been taking it back to Fair Oaks exclusively for service. Craig Holsman was easy to work with and trusted me from the get go. I appreciate not having to sign my life away just to test drive a car. We have had almost no issues with the car after 2 1/2 years and 19,000 miles. Unfortunately, I was hit by and errant driver earlier this year. The damage to the left side of the car was extensive enough that it had to be towed. We had all the repairs done at Fair Oaks, coordinateed by Joe Mayer. It took awhile to get all the insurance matters settled, but Joe stayed on it. The final work was top notch. You cannot tell the car was damaged. The service staff at Fair Oaks bends over backwards to take care of you, even for just an oil change. Highly recommended. I would definitely buy another car there. More

Satisfied Again!! I have taken my two Ford vehicles to this dealership for service over 12 years. One of my current vehicles was purchased at this dealership. The serv I have taken my two Ford vehicles to this dealership for service over 12 years. One of my current vehicles was purchased at this dealership. The service department has always taken excellent care of my vehicles making sure everything is up to date. They keep me informed as to the condition of mechanical issues to keep an eye on for future servicing. Never push the "has to be done now factor". Highly recommend the service team at Fair Oaks! More

Nice place! This facility is spotless. I was promptly greeted when I pulled up by Wayne. The waiting area is pretty comfortable with ample seating, free Wi-Fi, co This facility is spotless. I was promptly greeted when I pulled up by Wayne. The waiting area is pretty comfortable with ample seating, free Wi-Fi, computers, a mobile charging station, tv, magazines and newspapers. There's even a small separate play area for kids. Complimentary snacks and water, as well! Scheduled maintenance was done in just over an hour. The car was returned spotless. More

Service experience Excellent and amazing experience. I walked in without an appointment, as another Ford dealership had let me down despite having and appointment. To cu Excellent and amazing experience. I walked in without an appointment, as another Ford dealership had let me down despite having and appointment. To cut story short, they accommodated me walk0in on a Saturday.... excellent and courteous staff. Was told one hour, out and 45 minutes. Very comfortable waiting room. I am Sold with their staff. I will service my vehicle here even if I have to drive extra miles. More

Such a nice staff I took my husbands car in to have an oil change and John came to let me know that we also had a recall on the vehicle and that they had just received I took my husbands car in to have an oil change and John came to let me know that we also had a recall on the vehicle and that they had just received the parts and could take of it at the same time. Thank you so much for making this such an easy process More

Oil change and brakes Good service. Quick service on Saturday- was able to get in and out with no problems. The service quoted and paid was reasonably priced and fair. Good service. Quick service on Saturday- was able to get in and out with no problems. The service quoted and paid was reasonably priced and fair. More

oil change Dealer performed routine oil change, rotate tires and performed a vehicle inspection. Work was performed in about an hour. My vehicle was washed and v Dealer performed routine oil change, rotate tires and performed a vehicle inspection. Work was performed in about an hour. My vehicle was washed and vacuumed when service was completed. I have taken my vehicle to this dealer for 3 1/2 years, always professional and very courteous. I will be purchasing my next car at this dealer More