Fair Oaks Ford

Quick, easy car buying experience. .in and out in a few hours. Anthony and Will were great to work with .in and out in a few hours. Anthony and Will were great to work with More

These are some generally good people. I feel like I can trust them. Also our salesman was extremally respectful and considerate. I'll be back for my next car. I feel like I can trust them. Also our salesman was extremally respectful and considerate. I'll be back for my next car. More

Your location Fair Oaks Ford 2055 W Ogden Ave, Naperville, IL 60540 Ford dealer Rob 1340 points 4 months agoI was told that I would be able to start my new truck and unlock the doors with my Naperville, IL 60540 Ford dealer Rob 1340 points 4 months agoI was told that I would be able to start my new truck and unlock the doors with my phone. When I wasn't able to I was told it would take a couple of days to update through the app. A few days later I went back to question why it wasn't working I was told to call a number for technical help. Etc... etc.... etc.... After going through accessories purchase for a remote start ( that I was led to believe that was already pre installed ) months later didn't work and was told to wait. Months after that the sales manager offered to install a different remote start and power door locks..... remote start was installed, no power door locks. Only problem is when I use the remote start the trip odometer and mpg zeros out and the mpg will stay around 7 or so mpg. When i took it back to sevice to have it fixed I was informed that it was a problem with the remote start. I stopped on the way out to talk with the sales manager and he told me that he could do nothing more .I find this unacceptable for a few reasons. Number 1 ...... Brand new truck. Number 2. I watch both of those numbers on every fill up and in between to try and maximize my fuel.. I thought my original salesman was a good guy but I guess most car salesman are the same as politicians. Update...... I called the number from the reply below and left a message. The same "sales manager " that told me he could do nothing more called me back. He was not exactly the friendliest person when I talked to him. He actually started telling me that he didn't say things that he did say. He also told me he didn't know what I wanted from them and that they "Would do nothing more " As I said before " Politicians "...... I honestly thought new car salesman were not supposed to be used car salesman !!!! More

I have been there for years with all my vehicles, so I am never disappointed with the service. I have leased several vehicles from them. So I just purchased the last vehicle I leased. They are a great team, never disappointed with the service. I have leased several vehicles from them. So I just purchased the last vehicle I leased. They are a great team, everyone is very helpful More

Very pleased with my sales person, Jorge Ortiz, who went above and beyond to find my fabulous , 2024 Ford Edge SEL! So happy with the Rapid Red exterior and especially the Dune 2 tone interior. The entire t above and beyond to find my fabulous , 2024 Ford Edge SEL! So happy with the Rapid Red exterior and especially the Dune 2 tone interior. The entire team came through to help me buy and finance this car. My other Ford Edge gave me almost 17 years of fun and travel so I look forward to many years working with Fair Oaks Ford! More

Very clean showroom. Everyone is welcoming and loved that they provided some snacks. Jorge very knowledgeable Everyone is welcoming and loved that they provided some snacks. Jorge very knowledgeable More

Good dealership but needs to improve on documentation I feel it took to long waiting for paperwork feel it took to long waiting for paperwork More

I have always had good service at Fair Oaks Ford. I bought my new car there as well. I was Leary of a used car but was impressed with their check point system and the car was spotless. My salesm I bought my new car there as well. I was Leary of a used car but was impressed with their check point system and the car was spotless. My salesman, Erik was so nice and so patient with me. Replacing a 15 year old car was difficult but he made the process easy. More

Serafin was great. He was patient, while encouraging. He listened and was able to work with finance to get the deal I needed for the car I wanted - Ford Explorer. Ev He was patient, while encouraging. He listened and was able to work with finance to get the deal I needed for the car I wanted - Ford Explorer. Everyone inside the sales center were friendly and social. Overall great experience for the last day of the month that fell on a Saturday! Thank you Serafin!! More

Excellent experience with sales representative. Kept me up to date so i could inform our employee receiving vehicle. Kept me up to date so i could inform our employee receiving vehicle. More