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Fair Oaks Ford
Naperville, IL
3,152 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,152 reviews
August 29, 2020
Bob williams is an amazing guy , so funny and sweet . he made the usual stressful experience of car buying so much fun with his jolly personality. please ask for him when you go to Ford. made the usual stressful experience of car buying so much fun with his jolly personality. please ask for him when you go to Ford. More
by Aleem
Employees Worked With
Bob Williams
August 25, 2020
Bob did a great job explaining the benefits of purchasing from Fair Oaks and their commitment to customers. The detail to attention by the Fair Oaks team on vehicles is something you rarely see. Very custom from Fair Oaks and their commitment to customers. The detail to attention by the Fair Oaks team on vehicles is something you rarely see. Very customer focused group that understands the importance of trust. Bob was the perfect sales person to deal with a first time buyer. He made sure that all the details were covered and understood. If you want a great contact at Fair Oaks, ask for Bob! More
by Jim G
August 25, 2020
I have been a Ford customer for many years now, and I have always had nothing but the best service at Fair Oaks Ford. I was incredibly humbled this evening as I was able to purchase a 2020 Edge, which le have always had nothing but the best service at Fair Oaks Ford. I was incredibly humbled this evening as I was able to purchase a 2020 Edge, which let me tell you, was an incredibly daunting task when we first began. I absolutely LOVED my 207 Escape when I leased it in 2016, and I was eager to test drive the 2020 Escape. To my surprise, I ended up loving the 2020 Edge more than the Escape. The new safety features are what sold me on the Edge. The massive screen, backup camera, lane assist, pre-collision breaking, 911 automatic dial upon collision, these were all things that were incredibly important to me. After being in a car accident I am struggling with driving anxiety, to an extreme, and knowing that my car can now do all these things to help me keep safe will hopefully, allow me to not be so afraid to drive a car. I cannot eve express my gratitude to Bob and John. They made the impossible, possible and I was thrilled to be driving off the lot in a new car. The patience that both of them have is unbelievable, and not once did I feel pressured or rushed. I am grateful and appreciate of absolutely all the efforts made to be able to put me into a new car. I am extremely excited to start my new journey in my brand new car. ‘Thank you’ will not be sufficient enough, thank you Fair Oaks Ford, John, and Bob. More
by lyndsibrooke18
August 20, 2020
Bob at Fair Oaks Ford-Lincoln Inc was wonderful to work with while getting a Ford Explorer for our growing family! We were pleased with the whole experience! with while getting a Ford Explorer for our growing family! We were pleased with the whole experience! More
by emmadale1104
Employees Worked With
Bob Williams
August 20, 2020
Excellent Bob was very helpful throughout the whole experience, I would seek him for future vehicle purchases. My wife and I were extremely pleased and will recommend to other people experience, I would seek him for future vehicle purchases. My wife and I were extremely pleased and will recommend to other people More
by knecht
August 19, 2020
Was given a great value on my trade in and was not pushed on my purchase. My entire family buys from Fair Oaks and will continue to do so in the future. on my purchase. My entire family buys from Fair Oaks and will continue to do so in the future. More
by matthew.hoyt1
Employees Worked With
Bob Williams
August 16, 2020
Attentive and friendly service. I bought a 2016 Honda Odessey with 40,000 miles. The car was in good condition. It had been cleaned and sanatized before I arrived. Odessey with 40,000 miles. The car was in good condition. It had been cleaned and sanatized before I arrived. More
by dpollock225
Employees Worked With
Bob Williams
