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Fair Oaks Ford
Naperville, IL
3,152 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,152 reviews
April 07, 2021
Dean spent a lot of time with us to make sure we had the right car for us - extremely positive experience! This is our second vehicle bought at Fair Oaks and we will be back when we need another car because right car for us - extremely positive experience! This is our second vehicle bought at Fair Oaks and we will be back when we need another car because they will work with you on whatever your needs are. More
by Kwalsh0814
April 06, 2021
Bought a used car here. The service was amazing. Our car salesmen Dean Khater answered all questions we asked and helped us through the whole car buying process. He is a sales man that you can trust. The pr salesmen Dean Khater answered all questions we asked and helped us through the whole car buying process. He is a sales man that you can trust. The process was smooth sailing. If you ever want to buy a car, look at Fair Oaks Ford!!! Negotiations went smoothly and I thought the price was fair. More
by Dwight Authement
Employees Worked With
April 03, 2021
Great place to buy a car, super friendly and they help you through every step of the way. No hidden anything they are 100% transparent. 10/10 awesome dealership. you through every step of the way. No hidden anything they are 100% transparent. 10/10 awesome dealership. More
by Jimbo.shepherd
April 02, 2021
Rich is awesome. Not pleased with the rest of the staff, but I gave the dealership a 5 star only because of Rich. He is fantastic and I highly recommend him. but I gave the dealership a 5 star only because of Rich. He is fantastic and I highly recommend him. More
by Chuck C.
Employees Worked With
March 31, 2021
My husband and I walked into the Lincoln dealership this past Saturday and were very fortunate that Darren was our salesperson. He is very knowledgeable about all of the Lincoln vehicles. Darren was so pe past Saturday and were very fortunate that Darren was our salesperson. He is very knowledgeable about all of the Lincoln vehicles. Darren was so personable, we really enjoyed dealing with him! All of the employees that we came in to contact were great, very nice people! More
by Jennifer
March 29, 2021
Bought my car here. Always take it back to Trevor in service because he takes care of you! Truly cares about your safety and is an honest guy! service because he takes care of you! Truly cares about your safety and is an honest guy! More
by Jessica M.
Employees Worked With
March 26, 2021
We were fortunate to have an excellent sales rep in Le Roy Churchill. He makes a great first impression, well dressed and groomed, pleasant and knowledgeable. And though we hadn't really thought we'd Roy Churchill. He makes a great first impression, well dressed and groomed, pleasant and knowledgeable. And though we hadn't really thought we'd end up buying a car that day, he was such a good salesman that we did! Not high pressure at all, but patient, thorough and interested in finding just the right car for us. A few days later we had a follow up call from him to see if we were pleased with the car. We are, and we highly recommend Le Roy Churchill to future customers. More
by dbsmith3539
Employees Worked With
Le Roy Churchill III
March 25, 2021
I had a good experience purchasing a used car from Fair Oaks. Le Roy was very helpful and friendly throughout the whole process. Negotiations went smoothly and I thought the price was fair. It was a busy d Oaks. Le Roy was very helpful and friendly throughout the whole process. Negotiations went smoothly and I thought the price was fair. It was a busy day and getting through the final signing steps took a bit longer than I expected, but that wasn't the salesman's fault. Overall I had a positive experience purchasing a car here and would consider them again. I thought the dealership did a good job with service of the used car prior to sale and that ultimately was a factor in why I purchased here vs other dealerships. More
by Bill
Employees Worked With
Le Roy Churchill III
March 17, 2021
Easily my worst dealership experience in 30 years of buying cars I had an appointment to see a specific vehicle. I talked to a sales person on the phone and was quoted price and interest rate. I asked buying cars I had an appointment to see a specific vehicle. I talked to a sales person on the phone and was quoted price and interest rate. I asked specific questions about rebates and interest rates and was assured I would get advertised price with Ford's interest rate. Great, I'll come in and see it, they said they would have the car ready and waiting for me. When I arrived for my appointment they couldn't even find the car. When we did finally find it, it had a dead battery and was out of gas. Then they wanted $3000 more than I was quoted. I guess they didn't believe me when I said I was told I would get the price agreed upon because I was reminded that those phone calls are recorded. I said great, let's listen to the recording. Then I couldn't get them to listen to it. They will say anything to get you there and then hope you will fall for there sales tactics. More
by grgjns71
March 10, 2021
Sales rep was a nice guy but the manager Moe was ignorant and could not be bothered. You know there's a problem when nearby staff shake their heads when he was speaking to potential customers. No thanks! and could not be bothered. You know there's a problem when nearby staff shake their heads when he was speaking to potential customers. No thanks! More
by R. Walker
Employees Worked With
