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Fair Oaks Ford

Naperville, IL

4.7
3,152 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,152 reviews

May 25, 2021

I had a great car experience at FairOaks I would highly recommend all of my family members and friends to Jose Soto. He did a fantastic job! Jose was able to find us the perfect car with a great price! More

by Robert G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Soto
May 27, 2021 -

Fair Oaks Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 24, 2021

Sales promises were "high" - actually delivering on service - "low". Don't fall for the sales pitch because when you need service, they're not great. More

by MannyM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Benakovich
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Fair Oaks Ford responded

Hello, we regret to hear that you are displeased with your recent experience with us. We would like the chance to talk to you further so please do call us at (630) 474-6883 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 17, 2021

Great experience working with Jesus Nunez he's is very patient and kind, professional. They're new lincoln store is veryy nicee and clean!! See him for your vehicle needs!! More

by sonitet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

May 12, 2021

I bought 3 new vehicles at Fair Oaks in 5 years. It is always a great experience because of their professional staff, from sales to financing to warranty to service (knowledgeable and friendly people like More

by JJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Farmer, Danae Serna
May 13, 2021 -

Fair Oaks Ford responded

Hi, we are very happy to have provided you with such a positive experience! It is great to hear our Staff took such great care of you! We hope to see you here again! Safe travels!

May 10, 2021

Jesus Nunez was very pleasant to work with. His approach is low key, he lets the shopper think about the purchase, and does not rush a buyer into a car they might not be happy with after the sale. Jesus is More

by patricia1976
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 08, 2021

Dean khater is the best salesman. He explains everything so good. I bought a ranger from him and everything went smooth. Im so happy with my buy. I difenetly would go here again. Thank you Dean. More

by joannygarcia12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badges Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Khater
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021 -

Fair Oaks Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to Dean here at Fair Oaks Ford! We are always more than happy to assist you if anything else comes up. Take care!

May 07, 2021

Jorge was amazing to work with! He was very thorough and knowledgeable. Jorge greeted us as soon as we walked in and friendly throughout the process. More

by lisagodina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

May 07, 2021

Jorge did what a professional salesperson should do, he let the product sell itself. He offered his personal knowledge of the two vehicles I test drove and was instrumental in closing the sale on my MKZ. H More

by Black MKZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021 -

Fair Oaks Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Fair Oaks Ford. If you have any further questions, please give us a call. We're always happy to help! Have a great day!

May 06, 2021

Fantastic service and attention. Mr Churchill was very knowledgeable of the different cars I was interested in. I am very happy with the car I decided to buy, plus very happy with the overall deal to purc More

by bhodel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Le Roy Churchill III
May 06, 2021

We were looking at many different models and no sales persons were help us. We went inside and Le Roy Churchill asked if he could be some help. He showed us the vehicles we asked about and sold us one. V More

by grifiggyboo
Recommend Dealer
Yes
Employees Worked With
Le Roy Churchill III
May 07, 2021 -

Fair Oaks Ford responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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