Fair Oaks Ford

Rich was absolutely wonderful helping me out this weekend on my search for a vehicle. Sadly we couldn't make a deal because of another one of the workers there having a really bad attitude during the sale. I on my search for a vehicle. Sadly we couldn't make a deal because of another one of the workers there having a really bad attitude during the sale. I would recommend anyone work with Rich if they are looking to find a great, beautiful car for a budget. More

Leased a 2020 Explorer in November 2019 and to date, here is a small list of issues that I have had to bring this vehicle back in for service: 1. Driver side window will not roll up (brought in multiple t is a small list of issues that I have had to bring this vehicle back in for service: 1. Driver side window will not roll up (brought in multiple times for this issue) 2. Brought in for recall on shifting issues. Had to bring back as recall fix didn't resolve issue and valves had to be replaced. 3. Previous issue still not fixed and brought in again for them to rebuild transmission. 4. Air vent fell out of the ceiling and on to my daughters head. Radio randomly resets back to the first preset station when trying to scroll through presets. In short, in 20 months, my car has been in the shop for work no less that 7 times, some for new issues, most for issues that were not fixed properly the first out third times. Ford Motor company denied the lemon law claim, because the state of Illinois denied the claim. The lemon law for Illinois in 12 months, so because Illinois denied the claim, Ford denied the claim. Fair Oaks Ford thinks this ok and insulted me with an offer to trade in my car for the same model or will not compromise in price for an F150. Yes, the dealership would need to take a significant loss on the F150, but I'm not sure they actually value customer service or customer loyalty. I'm as loyal as they come and would have spent money on the next 3 cars at that dealership for my wife and 2 daughters, but they do not have the vision. Not too mention, they are going to continue to take a loss when I have to keep bringing my car in every 3 months to have more warranty work completed. More

Are salesperson Eric Padilla was very helpful and friendly when I bought a car for my grandson here. It only took a couple hours and we were down the road. friendly when I bought a car for my grandson here. It only took a couple hours and we were down the road. More

I wish i have less than 1 star review to give. We were scammed by this dealer. They diagnosed my error code high voltage and i paid to fix it Took the car, i drove less than 50 mile then the car stop agai scammed by this dealer. They diagnosed my error code high voltage and i paid to fix it Took the car, i drove less than 50 mile then the car stop again. Still high voltage with different code. No body wanted to talk to me and they want me to pay more to diagnose again after i paid 165$ only for the first diagnosis. I spoke with manager didn't do anything. I don't recommend this Non-professional dealership. Update: I called the dealership on the phone number provided by the reply. Guess what?! I was shove around. I was treated in rude way. The first question is “why you are calling us?!” A lot of yelling and screaming at me. Finally advised not to call again. And i was firmly ordered don't bring your car. We don't want to see you. Take it somewhere else. My question is whoever replied on my review ,put the phone number and asked me to call. Why you did this to me, why you wanted me to go through this experience of lake of respect and mistreating , off course because i have accent was treated this way. Why you provided me with the phone number ?! Is it revenge because of the review ?! I am sure you have recorded the phone call like any other customer service. You can go back and check what happened. Completely disappointed ,frustrated of course i had a bad discrimination experience with this dealership. More

Excellent service, people, location and staff is very friendly. Will defiantly go for my next purchase. showroom has good inventory and rich models. Makes your car buy smooth and easy friendly. Will defiantly go for my next purchase. showroom has good inventory and rich models. Makes your car buy smooth and easy More

Great buying experience led by Dean, who made everything extremely easy and kept me up-to-date in dealing with Managers and rust-proofing, etc. He personally dropped of my new car on my driveway and arrange extremely easy and kept me up-to-date in dealing with Managers and rust-proofing, etc. He personally dropped of my new car on my driveway and arranged for the removal of my trade-in. Best car-buying experience ever! More

Thank You Guys for the Help. Out of all the salesman that were in the front Jorge was the only one who approached me. And I thank him for the help. Finance was clear and simple. Will definitely recommend to were in the front Jorge was the only one who approached me. And I thank him for the help. Finance was clear and simple. Will definitely recommend to others. More

Mr churchill made my first experience at Fair Oaks very good. He was very professional and very thorough. I left Fair Oaks with a car that I felt good in buying. I would definitely work with him again. good. He was very professional and very thorough. I left Fair Oaks with a car that I felt good in buying. I would definitely work with him again. More

Best experience!!! Everyone very helpful and the new building is amazing. Have also always had all of my vehicles serviced at fair oaks and will continue to bring my business there building is amazing. Have also always had all of my vehicles serviced at fair oaks and will continue to bring my business there More