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Fair Oaks Ford
Naperville, IL
3,152 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,152 reviews
August 22, 2021
I am an older gentleman that needed some extra help they referred me to Jose Santiago Jose was very patient with me showed me different vehicles. I ended up buying a Lincoln corsair I love my they referred me to Jose Santiago Jose was very patient with me showed me different vehicles. I ended up buying a Lincoln corsair I love my new car More
by M.G.
Employees Worked With
August 18, 2021
Very friendly and helpful. Clean and professional. I worked with Michael Murphy to purchase a Bronco Sport Badlands. He was so kind and patient, and really worked with me to get a price that was workabl worked with Michael Murphy to purchase a Bronco Sport Badlands. He was so kind and patient, and really worked with me to get a price that was workable with my circumstances as a student. Would recommend anyone to work with him. More
by gir
Employees Worked With
Michael Murphy
August 06, 2021
We can’t say enough about the customer service and professionalism, fairness and ease of working with the Lincoln team with our latest lease. We have purchased several cars / leases and AKWAYS walk aw professionalism, fairness and ease of working with the Lincoln team with our latest lease. We have purchased several cars / leases and AKWAYS walk away feeling we made the right choice . Pam at Lincoln so personable and helpful . Since building the new Lincoln only store on Jefferson in Naperville , it elevated an already good experience to a calmer mire “boutique “ approach to Lincoln experience.I bought more than a Coursair- I bought peace of mind that goes beyond the final paper signing ! More
by LBJ
Employees Worked With
August 05, 2021
My salesperson Pam did a fantastic job. I discovered an MKX from heaven and couldn't be happier. Pam answered all my questions. Superb communication and hospitality all while getting a great deal with the MKX from heaven and couldn't be happier. Pam answered all my questions. Superb communication and hospitality all while getting a great deal with the quality team from Fair Oaks Lincoln. Service dept. and Financing were also very impressive! This is my fourth Lincoln and I will definitely be back to Fair Oaks. Best in Chicagoland area! More
by Brian
July 30, 2021
My salesman did an great job answering all of the questions I had on a Lincoln Navigator I was looking at. I had a great experience. questions I had on a Lincoln Navigator I was looking at. I had a great experience. More
by csebast2323
Employees Worked With
July 29, 2021
Serafin has always been such a wonderful help. He can always answer any questions we have and he is always a very caring and easy to talk to . always answer any questions we have and he is always a very caring and easy to talk to . More
by yocie
Employees Worked With
July 26, 2021
Pam Hammersmith is wonderful. She was very helpful and patient with all our questions. Pam will not stop until you are completely satisfied. Pam is a true professional. patient with all our questions. Pam will not stop until you are completely satisfied. Pam is a true professional. More
by Jamessgp92
Employees Worked With
July 26, 2021
I was shopping for a Lincoln . Pam was so helpful and knew her stuff! Every question was answered . She was courteous, interested, respectful of my time and finances . And assured me that when I’m ready knew her stuff! Every question was answered . She was courteous, interested, respectful of my time and finances . And assured me that when I’m ready to buy, she will come through for me with the best deal around More
by Pia Sophia
Employees Worked With
July 24, 2021
OMG! YOU HAVE YO GO TO FAIR OAKS IN NAPERVILLE YO MEET GEORGE! He was so knowledgeable about the vehicles and very very nice personality. He even went out of his way to wash my Honda!!!! What a great g GEORGE! He was so knowledgeable about the vehicles and very very nice personality. He even went out of his way to wash my Honda!!!! What a great guy! I highly recommend!!! More
by Lilmary22
Employees Worked With
July 11, 2021
Great experience!! No complaints, they made me feel like I made the right decision!! They worked around my price of what car I wanted! Thanks Fair Oaks! I made the right decision!! They worked around my price of what car I wanted! Thanks Fair Oaks! More
by AliyahP
