Fair Oaks Ford

This was our first experience with a Lincoln dealership, and we were blown away by the outstanding customer service, selection of vehicles, and beautiful facility. Pam was supremely helpful both the day of and we were blown away by the outstanding customer service, selection of vehicles, and beautiful facility. Pam was supremely helpful both the day of our transaction and in the days following, making sure we understood all the features the vehicle has to offer. I will be recommending Fair Oaks Lincoln to friends and family. More

Todas las persona muy atentas y amables Jesus Nuñes que fue quien me atendio muy amable contesto todas mis preguntas y dudes que tenia fue quien me atendio muy amable contesto todas mis preguntas y dudes que tenia More

I really appreciated my experience with Mr. Santiago his transparency is unbound. Jose explained everything about the Ford Edge. I highly recommend his service!!!Thanks Jose transparency is unbound. Jose explained everything about the Ford Edge. I highly recommend his service!!!Thanks Jose More

Murphy is my salesman. He did an excellent job of explaining everything I needed to know about the vehicle. Very courteous and friendly. He told us he's new at this dealership but he was very knowl explaining everything I needed to know about the vehicle. Very courteous and friendly. He told us he's new at this dealership but he was very knowledgeable of the features of my new used car More

Jose Santiago helped me find the perfect car for me; he took the time and made sure I was comfortable with my purchase. Any questions I had, he was always there to help me. Because of Jose, Ford has a loya took the time and made sure I was comfortable with my purchase. Any questions I had, he was always there to help me. Because of Jose, Ford has a loyal customer. Highly recommend Jose! More

I went in to buy my first car and the process was seamless. Jose Soto assisted me and was very helpful and patient. He went out of his way to explain everything about the car, features, and new Ford seamless. Jose Soto assisted me and was very helpful and patient. He went out of his way to explain everything about the car, features, and new Ford app. Definitely would come back to purchase from this location again. More

Excellent service great staff everyone explained everything the way it is our sales person Jose Santiago was an awesome sales rep explained everything very well. everything the way it is our sales person Jose Santiago was an awesome sales rep explained everything very well. More

Great customer service!!! Very good experience!!! Thanks so much for Jose and Dan!!! I trust these people because this is the second car I bought here!!! so much for Jose and Dan!!! I trust these people because this is the second car I bought here!!! More

Jose was extremely courteous and informative, we told him what we wanted and he provided exactly what we wanted. We will absolutely purchase from Fair oaks again. Thanks to all who helped in our purchase. what we wanted and he provided exactly what we wanted. We will absolutely purchase from Fair oaks again. Thanks to all who helped in our purchase. More

I would fire 2 of the 4 who i met. This begins with Jimmy. Jimmy tolerates, maybe encourages incompetence and Chaos. My first contact was with Evelyn over the phone she said, "the deposit is $500.00 Jimmy. Jimmy tolerates, maybe encourages incompetence and Chaos. My first contact was with Evelyn over the phone she said, "the deposit is $500.00 and you will get it back if you don't actually buy the Maverick." Fire Jeremy Tally. I called Jeremy Tally after Evelyn told me that i had to go to the store to actually place my order. Keep Evelyn A friend of mine at the Lincoln store told me that he would tell Jeremy that i am a high roller who has bought maybe 20 vehicles from Fair Oaks. Jeremy, "Who are you?". I went to the store. Jeremy was busy. I was vectored to Rich Wilson. Keep Rich. Rich needs more training but he is smart and personable and thoughtful. Rich told me that the deposit would be $1000.00. I told him that Ethyl said $500.00. Rich conferred with Jeremy and came back saying ok, $500.00. Then Rich showed me the agreement. It said that "the deposit is not refundable." I protested and Rich had Jeremy come to the table. I told Jeremy what Evelyn told me about the deposit being refundable. With fire in his eyes, Jeremy says, "This will cost Evelyn her job". I said, "Jeremy I am not feeling good about this". he crossed out the clause. Definitely fire Jeremy Tally. A couple of days later my wife was phoned by another sales person. I don't remember his name. But, i had never given my wifes cell phone to any Ford person. He told her that I needed to go to the store to review the order. Rich Wilson had skipped this part of the process and giving me a copy of the order. I don't blame this on Rich. It seems to me that Jimmy tolerates a hostile work environment that intimidates smart people like Rich. Evelyn should not be intimidated. In the middle of this fiasco I contacted the Ford XPlan people. I was told that that the deposit amount is up to the dealer but that Ford policy is to refund the deposit. Clearly jimmy is violating this policy. More