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Fair Oaks Ford

Naperville, IL

4.7
3,151 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,151 reviews

September 29, 2021

Great experience purchasing a used truck. Jose was great during the whole process - no pressure sales and taking time to go through everything. Highly recommended. More

by Tpbolts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 29, 2021

Rich was the best. Through my situation, he was patient and super helpful. Thank you! More

by Jonathanc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 29, 2021

Rich was an amazing gentleman to work with kind and straightforward just how all dealerships should operate!!! He is a great salesperson to go with when you come here! More

by Joe S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Fair Oaks Ford responded

Hi Joe, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Fair Oaks Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 28, 2021

I worked with Rich Wilson, who is the best salesperson ever! He valued my time, and responded quickly to questions about my special order. He is a pleasure to work with, and I am waiting on his call to te More

by KARENLORGUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Fair Oaks Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 26, 2021

It was a real classy experience and the people were down to earth. We love our new Lincoln More

by Cs20201
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Fair Oaks Ford responded

Hello, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!

September 22, 2021

My husband and I went to buy a Lincoln Navigator and He was the first person to greet us and help us. He did a great job in explaining all the features of the vehicle and responding all our questions. Grea More

by Louis C
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Fair Oaks Ford responded

Hi Louis, thank you for your kind review; we are happy to pass along your comments to Jorge here at Fair Oaks Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 22, 2021

Told me to come in because a vehicle I was looking for was available for purchase, turns out said vehicle was already purchased by someone else long before I even contacted them about it, wasted my time d More

by annoyed customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Lenart
Oct 07, 2021 -

Fair Oaks Ford responded

Hi, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (630) 474-6883 so we can work towards a resolution. We look forward to hearing from you.

September 21, 2021

Jorge was very knowledgeable and patient and understood every concern I had about purchasing my first new vehicle. I appreciated that. Thank you More

by DouglasHaynes1110
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 19, 2021

This is the third time I have worked with Pam Hammersmith to lease a Lincoln. She knows her product, the leasing process, and always demonstrates patience, clarity, and a sense of humor when answering my qu More

by Lincoln Loyal
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Fair Oaks Ford responded

Hi Lincoln, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 14, 2021

This was our first experience with a Lincoln dealership, and we were blown away by the outstanding customer service, selection of vehicles, and beautiful facility. Pam was supremely helpful both the day of More

by Aakelly05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Fair Oaks Ford responded

Hello, thank you for leaving such a great review and high star rating. We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for the recommendation, and have an amazing day!

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