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Fair Oaks Ford
Naperville, IL
3,151 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,151 reviews
November 07, 2021
Purchased a new 2021 Ford Expedition. Excellent service from management, sales personnel and finance department. from management, sales personnel and finance department. More
by mmagro
Employees Worked With
Other Employees :
Alexander Fort
November 04, 2021
Overall good experience. Got the vehicle I wanted at a price I could afford including Gap insurance and an extended service warranty. price I could afford including Gap insurance and an extended service warranty. More
by iwannacookie17
November 03, 2021
The people are friendly and had a good experience. The service department was quick with my service service department was quick with my service More
by dajsc7
Employees Worked With
October 31, 2021
Rich Wilson was very helpful. He went above and beyond to make sure I got the vehicle I wanted. This included driving to their sister dealership to grab another vehicle I was interested in. make sure I got the vehicle I wanted. This included driving to their sister dealership to grab another vehicle I was interested in. More
by Tj_arnold17
Employees Worked With
Rich Wilson and D Sans
October 31, 2021
Jose did everything in his power to make our purchase process as smooth and time saving as possible. John was a fantastic help and as enthused about our purchase as we were! process as smooth and time saving as possible. John was a fantastic help and as enthused about our purchase as we were! More
by dkujath
October 30, 2021
The issues of transferring the the car back and forth and tee wait after I was told the car was on the lot not withstanding , Jose was very helpful and made the process as easy as could be . tee wait after I was told the car was on the lot not withstanding , Jose was very helpful and made the process as easy as could be . More
by vtranks
Employees Worked With
Jose Soto
October 30, 2021
I normally hate buying cars, but Jeremy changed my mind. We arrived at the dealership after 8pm on a Thursday. He was incredibly patient, knowledgeable and personable. Jeremy, Bob and the rest of the sta We arrived at the dealership after 8pm on a Thursday. He was incredibly patient, knowledgeable and personable. Jeremy, Bob and the rest of the staff made us very comfortable and welcome. They made sure we knew everything about the vehicle we were purchasing, and what our options were. Fair Oaks gets a 10/10 from us. More
by pfkirchner
October 30, 2021
It was an amazing experience getting our Edge. Alan and Serafin were amazing and so knowledgeable on all our questions. We would come back again. Serafin were amazing and so knowledgeable on all our questions. We would come back again. More
by conabon
October 29, 2021
Wonderful agent. Very helpful and curdies.serafin castellan excellent dealer and good lokation excellent dealer castellan excellent dealer and good lokation excellent dealer More
by Serafin castelan
Employees Worked With
October 28, 2021
Beautiful building and Pam was a pleasure to deal with. She was very patient and answered all of our questions. She was very patient and answered all of our questions. More
by Mymommyandmeshop
Employees Worked With
