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Fair Oaks Ford
Naperville, IL
3,151 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,151 reviews
February 16, 2022
Fair oaks Lincoln is a modern dealership with several customer amenities. As soon as I walked in, I was greeted pleasantly. Pam Hammersmith was very patient and thorough as she found the right car for customer amenities. As soon as I walked in, I was greeted pleasantly. Pam Hammersmith was very patient and thorough as she found the right car for me. I live off of social security and have poor credit so Pam was working with great obstacles. She managed to do it and I drove home in a beautiful Lincoln with more bells and whistles than I have ever owned before. This is the first time I have purchased a car where I feel completely confident that I got a great deal and have no doubts that Pam had my best interest in mind instead of just making a sale. More
by Gmacrm
February 15, 2022
Arline Kuhr at Fair Oaks Ford was amazing from start to finish. We had brought in a company truck for a multi-point inspection. Arline was efficient and handled our truck issues quickly and with a great finish. We had brought in a company truck for a multi-point inspection. Arline was efficient and handled our truck issues quickly and with a great deal of care and concern for costs and completion time. I would highly recommend Arline to anyone looking to have their vehicle repairs and maintenance handled professionally. More
by lboldt
Employees Worked With
Arline Kuhr
February 12, 2022
They tried to pull a bait and switch. I called 30 minutes before arriving to confirm they had the vehicle I was interested in. They said it was there. Upon arrival, the salesperson said it hadn't been ther before arriving to confirm they had the vehicle I was interested in. They said it was there. Upon arrival, the salesperson said it hadn't been there for a few weeks. More
by kcorkill19
Employees Worked With
Emily
February 11, 2022
Jose was a great guy to work with. Ill be coming back to see him again. see him again. More
by HAMMAD2003
Employees Worked With
January 26, 2022
Sales rep Rich Wilson was very polite and patient. I highly recommend him! He made sure he followed up with me on all matters. highly recommend him! He made sure he followed up with me on all matters. More
by Chantal B.
Employees Worked With
January 25, 2022
Jorge went above and beyond to help us looking at different vehicles to purchase. At the time of purchase he especially helped us in understanding the various documentation that was used in the time different vehicles to purchase. At the time of purchase he especially helped us in understanding the various documentation that was used in the time of purchase. He is a very knowledgeable and friendly person. We really would like to thank him for his help in purchasing our new vehicle More
by akhanz
Employees Worked With
Other Employees :
Larry and the accountant I forgot her name were also very helpful
January 24, 2022
A dealer you can trust! Erik was an amazing salesman, even though he is still young, he knows so much things. Thank you. even though he is still young, he knows so much things. Thank you. More
by ibnatik66
January 21, 2022
Very pleased with my new Ford F-350 Platinum truck. It was worth the waite. was worth the waite. More
by xman197236
Employees Worked With
January 16, 2022
Ford has delivery isues, but Fair Oaks helped with good customer service. Thanks Jose Santiago! customer service. Thanks Jose Santiago! More
by jim spatz
Employees Worked With
January 15, 2022
Best purchase experience in 20 years! Jimmy, Jose and Bob are tops in my book! are tops in my book! More
by BC 64
Employees Worked With
