Fair Oaks Ford

I had my car serviced at Fair Oaks Ford- Lincoln a few times before, I always received great customer service thats why I decided to buy my next car here. I appreciate Jose Santiago for helping me through times before, I always received great customer service thats why I decided to buy my next car here. I appreciate Jose Santiago for helping me through the whole process he was honest, friendly and comprehensive which made me feel very comfortable. More

Great service! Jorge Ortiz helped us every step of the way. They helped my wife and I take home our new to us vehicle with a lower finance rate than my currant bank Jorge Ortiz helped us every step of the way. They helped my wife and I take home our new to us vehicle with a lower finance rate than my currant bank offered. More

Serafin was absolutely amazing to work with. He was easy to talk to and made the whole process of buying a car very simple and straightforward. At other dealerships, I have had people try to sel He was easy to talk to and made the whole process of buying a car very simple and straightforward. At other dealerships, I have had people try to sell me everything possible but with Serafin, he did not try to sell me an extended warranties or anything extra that I did not need. He answered all of my questions quickly and was a great to work with! More

Arline was very helpful when I brought my car in for service. She went over the services I requested. Let me know the approximate charges . service. She went over the services I requested. Let me know the approximate charges . More

Staff here is amazing! ! Jorge was incredible through our whole experience! And Jonathon was just as helpful and made sure we understood every document we signed! Can’t say ! Jorge was incredible through our whole experience! And Jonathon was just as helpful and made sure we understood every document we signed! Can’t say enough good things about this dealer!! More

Very Unprofessional Service - "No Service" service My experience with the service, provided by Fair Oaks Lincoln, used to be very good - until they moved to the new location at 1564 W Ogden. In the last experience with the service, provided by Fair Oaks Lincoln, used to be very good - until they moved to the new location at 1564 W Ogden. In the last 10 months 2 times I had to use them - in June 2021 and yesterday, March 28th 2022. Both times was for warranty repairs, both times I came a day before, was told to come the next day at 7 am (the opening time), both times I did come at 7 am and both times for a whole day nobody even came close to my car. In June on the second day they took care of the problem. I am a limousine driver, my car is a commercial car, and I cannot work when it is kept hostage at the dealership. When yesterday, couple of hours before closing, I was told that again they would not be able to spend any time on my car, and I have to talk the next day to another person, I told the manager Mr Posada, that he does not have to bother anymore with my car and I am picking it up. Today I went to the Highland Park Lincoln dealer without any prior appointment (both times at Fair Oaks I did arrange to bring the car to them), and in 3.5 hours, until I was waiting, they did the diagnostics, and let me go. The repair parts are ordered, and they will call me when the parts arrive. In both cases - June last year and now, the problems were connected with electronics - the car was drivable, but not not usable as a limousine. Since 2006 I bought 4 Lincolns - 2006 Towncar, 2011 Towncar, 2016 MKS, and 2020 Continental. The buying record is no secret, yet Mr Posada, after telling me to come at 7 am, twice kept the car for a whole day without even getting close to the car. Highland Park is a substantially bigger dealership, and busier, yet they always can see me right away - I don't mind waiting a few hours. Highland Park is 50+ miles away from my home, and Fair Oaks bare 4 miles, yet I will never again go to Fair Oaks for service. Mr. Posada, you will have one less warranty customer to deal with. More

I spent the biggest part of a day there everyone there was super nice, especially Jose Santiago and Oscar, also the manager and the finance manager all were super friendly and easy to work with. was super nice, especially Jose Santiago and Oscar, also the manager and the finance manager all were super friendly and easy to work with. More

Serafín is always very helpful when we need to purchase a new vehicle, we just call him up and tell him what we’re looking for and he exceeds our expectations every time! new vehicle, we just call him up and tell him what we’re looking for and he exceeds our expectations every time! More

Serafin Castelan is a great salesman and always knows his product, always going out his way to help, highly recommend! product, always going out his way to help, highly recommend! More

Jose was very friendly and listened to our needs. He was helpful and willing to really look for the vehicle we wanted. He was helpful and willing to really look for the vehicle we wanted. More